I really like how SolarWinds Service Desk provides a clear line of sight over every device and license across our offices, which helps in managing them effectively. Sorting tickets by priority allows me to address pressing issues first, keeping everything running smoothly. The asset management feature is particularly useful, especially when onboarding new staff, as it lets me easily assign laptops and licenses. The platform strikes a good balance between simplicity and capability, making it easy for our consultants and staff to raise tickets without needing a walkthrough each time. It's suited well for a lean support team. Review collected by and hosted on G2.com.

My main reservation is the limited third-party integration, which means some of our other systems sit apart rather than talking to one another. Customer support has also left me wanting on occasion. When I have raised a genuine query, I tend to be pointed toward a knowledge base rather than a person who can address the matter directly. Review collected by and hosted on G2.com.