I am a Marketing Coordinator for a leading vertically-integrated real estate investment management firm that specializes in the acquisition and operations of multifamily properties on the entire west coast. That means a lot of properties and residents! We utilize SOCI as our reputation management gurus. What I like best about SOCI is that they are our sole operational team for answering our online reviews across all platforms for our entire portfolio. Not only does this ensure that all online reviews are addressed, it free's up our manager's time to concentrate on being super problem solvers and do their multiple job tasks. SOCI is highly trained in fair housing laws and has an excellent response time to our resident online reviews. I have access to go into the backend and approve the responses to any possible negative reviews, which allows me to communicate with my team to give a valuable solution - as we are known for being managed by people who care! They have helped raise our review score significantly and are a pleasure to work with - especially Ben! Review collected by and hosted on G2.com.

This is a hard question to answer! There are so many positive benefits to this company and its services. The only thing I could dislike about SOCI would be that on the backend, you have to make sure that the properties are still correctly connected to their Google, Yelp, Facebook, or ILS, as sometimes the network can bump them off. They did provide me a solution for this, though, which is a weekly timer and check to make sure everything stays seamless. Review collected by and hosted on G2.com.