--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4636 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4636 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,636 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users find SOCi to be **extremely easy to use** , with simple setup and effective social media management. (598 reviews) - Users appreciate the **easy post scheduling** of SOCi, enabling them to effortlessly manage regular content updates. (424 reviews) - Users find SOCi **extremely helpful** for managing reviews and social media, with easy setup and dedicated support. (351 reviews) - Users value the **centralized management** of SOCi, making social media handling efficient and user-friendly. (348 reviews) - Users value the **ease of scheduling posts** with SOCi, enabling efficient time management and team collaboration. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users highlight **missing features** in SOCi, particularly in reporting and customization, impacting overall effectiveness and workflow. (138 reviews) - Users find SOCi's **limited features** restrict effective engagement and complicate reputation management workflows. (124 reviews) - Users are frustrated by the **posting issues** in SOCi, including difficulties with calendar synchronization and lack of post deletion. (114 reviews) - Users experience a **steep learning curve** with SOCi, requiring time and training to master its features effectively. (113 reviews) - Users note that **improvement is needed** in reporting flexibility and listings accuracy to enhance overall effectiveness. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. All-in-One Social & Review Management That Keeps Branding Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Krystie R. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like that SOCi allows us to manage social media and online reviews in one place. It makes it easy for onsite teams to stay engaged with prospects and residents while keeping our branding consistent. The scheduling tools and review management features save time and help us stay proactive with our online presence. **What do you dislike about SOCi?** While SOCi is very helpful for managing social media and reviews in one place, the platform can sometimes feel a little clunky to navigate. Scheduling posts and uploading content can take more steps than expected, and the formatting options are somewhat limited compared to other social media tools. With a few improvements to the user interface and posting workflow, it would be even more efficient for onsite teams. **What problems is SOCi solving and how is that benefiting you?** Nothing **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that SOCi is helping your team manage social media and online reviews from one place while making it easier to stay engaged with prospects and residents and maintain consistent branding. It’s great to know the scheduling and review management tools are helping save time and support your online presence. We also appreciate you sharing your feedback about the navigation, posting workflow, and formatting options. Thanks again for your support and for being a valued SOCi customer! ### 2. Effortless Scheduling, But Needs Better Image Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine G. | Leasing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SOCi?** I use SOCi to post about my job and events going on in our community, and I really appreciate being able to schedule multiple posts so I don't have to post each day. I like how easy it is to access and post on SOCi; it gives me the ability to post with ease and ensures I'm able to post on many platforms. The initial setup of SOCi was very easy. **What do you dislike about SOCi?** I wish SOCi could adjust the pictures if they are not compatible when posting to different platforms. Each platform has a different size for pictures, and if SOCi had the ability to adjust them while posting, it would be easier to get all the posts published. I have to use Canva to adjust the picture size for each post. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule multiple posts, saving me time by not having to post daily. It's easy to access and lets me post on many platforms seamlessly. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's scheduling feature effortless and that it has made posting on multiple platforms easier for you. We appreciate your feedback about the image handling! ### 3. Effortless Multi-Account Posting with Soci **Rating:** 4.5/5.0 stars **Reviewed by:** Michele P. | Social Media Chair SCORE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Soci allows me to be able to post for multiple social media accounts. I use the software to post the same content to multiple social media content through the SCORE association.. **What do you dislike about SOCi?** I believe Soci could use a slight facelift with some more updated feature that integrate AI. **What problems is SOCi solving and how is that benefiting you?** Soci has shortened the amount of time that I need to be on a platform posting for multiple pages on multiple channels. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the ability to post to multiple social media accounts effortlessly with SOCi. We appreciate your feedback about the need for updated features and integration of AI, and we will definitely take that into consideration for future improvements. ### 4. Centralized Social Media Management with Setup Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Dawn T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like having everything in one spot with SOCi. It allows me to create one post and use it across all my platforms, which is really convenient. **What do you dislike about SOCi?** I'm having a hard time getting my Instagram signed in because it always asks me to sign in through Facebook, and I don't have my passwords for Facebook as it is monitored by our mothership. Also, for me, the initial setup was a two out of 10, which means it could definitely be improved. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to update all of our social media and love having everything in one spot. I can create one post and use it across all my platforms. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi! We're thrilled to hear that you find the centralized social media management feature convenient. We understand the challenges you faced during setup, especially with the Instagram sign-in process. We apologize for any inconvenience this has caused. Our team is here to assist you with resolving this issue and improving the setup experience. Please reach out to our support team so we can help you with signing in to Instagram without needing to go through Facebook. We appreciate your feedback and are committed to enhancing your experience with SOCi. Thank you for choosing us to streamline your social media management! ### 5. User-Friendly Scheduling Across Platforms with Plenty of Content Libraries **Rating:** 4.0/5.0 stars **Reviewed by:** Jim L. | Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like that I can preschedule posts to multiple platforms, that there are multiple libraries of content to choose from and that it's a very user friendly program **What do you dislike about SOCi?** Some of the libraries content is very "bland" and they are not updated often enough **What problems is SOCi solving and how is that benefiting you?** SOCI is allowing me to streamline my Socials interactivity more than I was able to previously by allowing me to stay on one platform while posting to multiple Socials **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi helpful for scheduling posts and managing multiple platforms. We appreciate your feedback about the content libraries and will take it into consideration as we continue to enhance our platform. ### 6. Effortless Cross-Platform Scheduling in Soci **Rating:** 4.5/5.0 stars **Reviewed by:** Liz S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** Soci makes it extremely easy to schedule posts across multiple platforms, which saves me a lot of time. I also really appreciate being able to respond to reviews within the same platform—it’s a very nice, convenient feature. **What do you dislike about SOCi?** At first, it can be a bit confusing to figure out where to go to adjust the business hours. **What problems is SOCi solving and how is that benefiting you?** It saves me time and makes it easy to cross-post across multiple accounts. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi's cross-platform scheduling and review response capabilities are making your social media management easier. Your feedback about the initial confusion with adjusting business hours is valuable. Thank you for choosing SOCi to streamline your social media efforts! ### 7. Simplifies Scheduling with Some Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like the post scheduling feature of SOCi because it allows me to reach my audience even when I'm busy and can't post myself. It's really great that I can respond to comments right in the SOCi dashboard, which helps me avoid distractions from social media while working and improves my focus. The initial setup of SOCi was very easy on my end. **What do you dislike about SOCi?** I think it is overly complex and does not always explain things well. **What problems is SOCi solving and how is that benefiting you?** SOCi ensures my social media posts go live at the right times, even on busy days. I can respond to comments directly on the dashboard, which helps me avoid distractions and maintain focus. **Official Response from Alicia Zhang:** > We're glad to hear that you find our post scheduling feature helpful and that the initial setup was easy for you. We apologize for any complexity you've experienced, in the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 8. Intuitive Dashboard That’s Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Makayla D. | Lead Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like how intuitive the dashboard is. I was able to learn this platform extremely quickly as well. **What do you dislike about SOCi?** Sometimes it can be difficult to find specific reports, but your resources have really helped with any confusion I may have. **What problems is SOCi solving and how is that benefiting you?** It is solving our posting problem. I manager marketing for 68 Scooter's Coffee locations and being able to post the same post across multiple locations and platforms is amazing. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is helping you manage marketing for multiple locations and platforms. Our goal is to make social media management as efficient and effective as possible for businesses like yours. ### 9. Amazingly Clear View of All My Social Media Posts **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Christina K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that I can see everything that I have created and set up for social media post, It is nice to visually see it all **What do you dislike about SOCi?** Nothing, it is all amazing and user friendly. **What problems is SOCi solving and how is that benefiting you?** It is making it where I can upload and "post" for the next three months and then not have to worry about it, as the program sets up post for me for as long as I like **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi is providing you with the convenience of scheduling posts in advance and freeing up your time. Thank you for your feedback! ### 10. Effortless Content Management and SEO Boost **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi super easy to use. I like that I can see all the posts that are scheduled, and I have the ability to pause any post I don't want to go out or change anything before it happens. The calendar view is really helpful for planning my content strategy effectively because I can see which posts are going out on which day on each platform. This visibility is great for planning what I want my viewers to see. **What do you dislike about SOCi?** Works as expected, no complaints **What problems is SOCi solving and how is that benefiting you?** SOCi helps with time management and automation by handling posts for me across platforms, improving my SEO and AI visibility without manual effort. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it helps with your content strategy planning. The ability to pause or edit scheduled posts and the calendar view are indeed great features for managing your content effectively. Thank you for sharing your positive experience! ### 11. Stress-Free Social Media Management with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** Sabrina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that I can program all of my social media posts in SOCi. I appreciate being able to schedule my content a week or two in advance, which means I do not have to worry about it day to day. SOCi is also very, very easy to use and pretty self-explanatory. **What do you dislike about SOCi?** The only thing that I don't like is that I have to post the stories and the posts on the page separately, but it's not that big of a deal. **What problems is SOCi solving and how is that benefiting you?** SOCi manages my social media content, so I don't have to worry about it daily. I can schedule posts weeks in advance, freeing up my time. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and that it helps you schedule your social media posts in advance. We appreciate your feedback about posting stories and posts separately and will take it into consideration for future improvements. ### 12. SOCi’s All-in-One Platform with Smooth Integrations That Scales Easily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about SOCi?** SOCi excels in being all inclusive and tailored to each entity it serves. Our reps at SOCi are very attentive and helpful whenever we have issues and work to make the platform fit for us. I think another important point is that SOCi includes the smoothest integrations we have come across and includes GBP, Yelp, TikTok, Instagram (+ stories), and Facebook. This gives it breadth and takes the weight off of us and our associates to handle all the accounts for each property, making it easier to scale. **What do you dislike about SOCi?** I think the performance reports can be a bit finicky at times, and errors related to posts are sometimes cryptic and hard to understand. Of course, we have our amazing reps who help us out, so that’s less of an issue, but the notifications can feel a little overwhelming sometimes, especially when they come in across the portfolio. **What problems is SOCi solving and how is that benefiting you?** SOCi is helping us scale and consolidate our social accounts across platforms so that we remain in control, while also generating enough content for over 300 properties. **Official Response from Alicia Zhang:** > We're so glad to hear that SOCi is helping you scale and consolidate your social accounts while providing tailored support! We appreciate your feedback on the performance reports and notifications. ### 13. User-Friendly, Multi-Platform Posting with Great Metrics and Value **Rating:** 4.5/5.0 stars **Reviewed by:** S L. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love the user-friendly interface and ability to post across multiple platforms with ease. The metrics are easy to track and understand. Pricing is excellent value for the performance and support offered. Seemless integration with our other programs. **What do you dislike about SOCi?** Nothing comes to mind. We are happy with the results thus far. Will update further if any changes. **What problems is SOCi solving and how is that benefiting you?** Most helpful with multiple platform integration and ease of use. Time saver for sure! **Official Response from Alicia Zhang:** > We're thrilled to hear that you love the user-friendly interface, multi-platform posting, and great metrics of SOCi. It's great to know that the pricing and support are meeting your expectations. Thank you for sharing your positive experience! ### 14. Hands-Off, Well-Built UI with Strong Partnership Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Hands off, well built UI. Lean platform overall. UX and navigation could be a bit more directive. **What do you dislike about SOCi?** Not a whole lot to hate. It makes sense for the industry I'm in and we see the platform and partnership management system as a huge positive. **What problems is SOCi solving and how is that benefiting you?** Time and consistent performance. We are super busy, this is a great way to integrate with our partners and market their products in a consistent way. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're pleased to hear that our platform and partnership management system have been beneficial for your industry. We'll continue to focus on providing consistent performance to help you save time. ### 15. Effective Monitoring but Needs Better Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like how SOCi handles the task of monitoring reviewing platforms for positive and negative customer feedback, allowing me to be more productive in other areas. It promptly notifies me of engagement and helps remind me to respond and follow up until completion. Overall, I find SOCi much easier to use compared to Listen360, although Listen360 used to contact guests for reviews, which SOCi lacks. **What do you dislike about SOCi?** The onboarding interface is confusing at first and could be simplified. There is a lot of information right upfront, most of which is new or unnecessary for day-to-day use and can be overstimulating. SOCi lacks the ability to contact guests for reviews, which was a feature in Listen360. **What problems is SOCi solving and how is that benefiting you?** SOCi monitors all review platforms for customer feedback, saving me time and keeping me productive. It tracks engagement and reminds me to respond and follow up with reviews. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi effective in monitoring and managing customer feedback. We appreciate your feedback about the onboarding process and will take it into consideration for future improvements. ### 16. Effortless Social Media Scheduling with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** SOCi really stands out to me because of its calendar feature. It helps me to plan and schedule social media posts in advance across multiple platforms, which is super convenient. Plus, the initial setup was very easy, which is a big plus. **What do you dislike about SOCi?** nothing at the moment to be honest with you **What problems is SOCi solving and how is that benefiting you?** SOCi allows me to plan and schedule social media posts in advance across multiple platforms. **Official Response from Alicia Zhang:** > Thank you for the kind words! We’re so glad to hear you’re enjoying the calendar feature and that it’s helping you plan and schedule content across multiple platforms with ease. It’s also great to know the setup process was quick and straightforward. We appreciate your support and thank you for being a valued SOCi customer! ### 17. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Rick M. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about SOCi?** I use SOCi for managing FB and IG content, and it really solves time management for me as a one-stop shop. I like scheduling posts in advance because I can schedule a week or even a month in advance, and I just have to write once and it publishes to multiple social media platforms. The initial setup was super easy. **What do you dislike about SOCi?** I think the reviews are good, but it would be nice to be prompted to solicit more if a certain amount of time has passed and none have been received. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time as a one-stop shop, allowing me to schedule Facebook and Instagram content a week or month in advance and publish to multiple platforms. **Official Response from Neil Grasso:** > Hi Rick, Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms at once. Also, I appreciate your request for IG Reels/Stories support. We are strongly considering this request as an enhancement, so stay tuned for updates about these features. Regarding review notifications, I have linked a resource from our Customer Success Portal below outlining how to set them up in-platform. Please note, you must be logged in to SOCi to access the article: https://support.meetsoci.com/hc/en-us/articles/16350868001940-What-are-Shared-Review-Notifications-and-Review-Keyword-Notifications- I also recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve any problems you may be encountering. Thanks again! - Neil ### 18. Soci Review **Rating:** 1.0/5.0 stars **Reviewed by:** Kristin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SOCi?** I do not utilize this feature other than to see what Ace Corporate has uploaded. It is helpful for Ace to get us organized libraries of content, but as far as using Soci to use those assets, I just download and upload to Meta business and review my stats in there as well. I do not utilize SOCi often any more at this time. **What do you dislike about SOCi?** I schedule and post directly via Meta Business Suite. It's an extra step and I don't often post Ace assets so I don't utilize it. **What problems is SOCi solving and how is that benefiting you?** It used to solve being able to schedule posts, but now that Meta can do that- it isn't really solving any problems for me. It's a nice program, but not being able to easily see my own content calendar without all of the optional campaigns has turned me off of it lately. **Official Response from Neil Grasso:** > Hi Kristin, Thanks for the review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and that you have found value in the platform's content libraries. Also, I appreciate the feedback regarding the cluttered calendar view. I recommend contacting your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve this issue. Thank you again! - Neil ### 19. Effortless Scheduling with SOCi, Needs Better Library Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I find SOCi user-friendly and appreciate how easy it is to see the posting schedule. Scheduling posts across multiple platforms and scheduling weeks ahead is very helpful. The initial setup was simple, and I didn't find it hard at all. **What do you dislike about SOCi?** Saving things to the Library is not clear. It would make it easier if posts could be saved in files to be used multiple times. There is no clear way to save posts to a library to be used later. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me schedule posts across multiple platforms weeks in advance, and I like that it's user-friendly with an easy-to-see posting schedule. **Official Response from Alicia Zhang:** > We're happy to hear that you find SOCi helpful for scheduling posts across multiple platforms. We appreciate your feedback about the library management and will take it into account as we continue to enhance our platform. ### 20. All My Social Media in One Place—Easy Responses and Valuable Demographics **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I have access to all of my social media platforms all in one spot. Very easy to respond and get valuable information in regards to demographics, followers, etc. **What do you dislike about SOCi?** I haven't found any downfalls, yet. I am very pleased with SOCI **What problems is SOCi solving and how is that benefiting you?** It solves me having to waste time going to all the different platforms to respond to comments, posts, reviews, etc. Saving me valuable time, that is needed elsewhere. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is making it easier for you to manage all your social media platforms in one place and providing valuable insights into demographics and followers. ### 21. SOCi Makes Multi-Platform Publishing Simple and Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi makes it simple to publish posts across multiple platforms, which helps me engage with a variety of audiences and keep my messaging consistent. **What do you dislike about SOCi?** The optional post ideas feel too generic and not very helpful. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me get content out to our social media platforms quickly and efficiently. I can either post right away or schedule it for later, which makes managing our social presence much easier. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's multi-platform publishing feature simple and consistent. It's great to know that it's helping you engage with different audiences and maintain messaging consistency. ### 22. Seamless Social Media Scheduling with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about SOCi?** I love the seamless scheduling of posts SOCi provides. It makes it so easy to manage social media content. I'm really happy with how it allows scheduling posts to Instagram, Tik Tok, Google, and Facebook, facilitating the entire posting process. The tool is also comprehensive from a corporate standpoint and was easily implemented. I use SOCi's integration with Canva, which enhances my ability to create organic post content. Overall, the tool's features make scheduling and managing posts much more efficient. **What do you dislike about SOCi?** Once the calendar date has passed, I'm unable to go back to select content in order to repost. Also, I would like the option of assigning team members who can add posts for management to approve content before it is posted. **What problems is SOCi solving and how is that benefiting you?** SOCi allows seamless scheduling of both corporate suggested and organic posts with Canva integration, facilitates review responses using AI, and schedules posts to multiple platforms like Instagram and Facebook. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love the seamless scheduling and comprehensive features of SOCi, including the integration with Canva. We appreciate your feedback and are glad to hear that SOCi is making social media management more efficient for you. ### 23. Easy Interface, Perfect for Monitoring Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Josh D. | Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like SOCi’s interface because it’s easy to use and straightforward to understand. It has delivered everything I expected it to, and it’s been a solid experience overall. **What do you dislike about SOCi?** So far, I haven’t experienced any negatives with it. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to monitor and keep track of new online reviews. The interface is straightforward and easy to understand, which makes the whole process feel seamless. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that SOCi's interface has made monitoring reviews easy and seamless for you. ### 24. All-in-One Social Media Hub That Improves Work-Life Balance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about SOCi?** I love this platform. As a busy animal hospital manager, it brings all of my social media, comments, and reviews into one place, which is so much easier than logging in to each account individually every day. Soci also tracks views and interactions, so I have a clear indicator of what’s popular with our clients. That makes it easier for me to tailor our platforms for more views and engagement, and to market our company more effectively. I use this platform every single day, and it has significantly improved my work-life balance. Overall, it’s very user-friendly. **What do you dislike about SOCi?** The only downside I can think of with Soci is how the posts are viewed from my perspective. Everything is contained within the platform, so you don’t really see a feed the way you would on Instagram or Facebook. That said, it isn’t really an issue for me, since I have the actual apps for those platforms and can check our pages there to see them from a client’s perspective. **What problems is SOCi solving and how is that benefiting you?** Soci helps me solve time-related constraints in my role as a hospital manager. Once a month, I can sit down for about an hour and pre-plan all of my posts for the month. Then, if I come up with new ideas, I can post whenever I want and simply add them to the calendar. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been such a valuable tool for you in managing your animal hospital's social media presence and improving your work-life balance. It's great to know that the platform's features, such as bringing all social media activities into one place and providing clear indicators of popular content, have been so beneficial for you. ### 25. A Huge Time Saver with Strong Integrations and Portfolio Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Christy Thurman M. | Director of Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** It is a great time saver for the teams and helps us see the full portfolio at once. The integrations perform well and the pricing is in line with the time savings it provides. **What do you dislike about SOCi?** The AI intelligence is limited to text and does not provide any help with image generation. **What problems is SOCi solving and how is that benefiting you?** The software is improving team performance and consistency in posting and responding to reviews. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been a great time saver for your team and that you find the integrations and portfolio visibility helpful. We appreciate your feedback on the AI intelligence and will take it into consideration for future improvements. ### 26. Versatile Tool with Robust Features But Needs Better Onboarding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey S. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SOCi?** I appreciate the robustness of SOCi; it can do quite a few things. I particularly like how its genius applications learn from the input you provide to offer a detailed look at what you need to improve. The genius listings feature is also a highlight for me, as it analyzes keywords and indicates how many additional views you might get by implementing them. This is incredibly helpful in streamlining the process of keyword analysis and keeping them current, which can be tough to do manually. **What do you dislike about SOCi?** It's complicated. The onboarding process was long. The app can be difficult to navigate. Unlike others, they pretty much throw you out into the wild to fend for yourself once they've completed the onboarding. The app does a lot, but it can be complicated. Additionally, we've had issues where our listings have gone unverified after making the changes SOCi recommends. More support from the SOCi team. They were heavily involved in the sales process. But I never hear from them once we finished onboarding. It's a great app. But it's not the easiest to navigate. Not easy. Finalizing the contract took forever. Then the onboarding, which I expected to take 1-2 weeks too more like 2 months. **What problems is SOCi solving and how is that benefiting you?** SOCi solves our social media management issues by allowing us to post to multiple communities through one dashboard. Its keyword analysis in genius listings guides us in optimizing content for visibility, streamlining a previously manual process. **Official Response from Alicia Zhang:** > We're glad to hear that you appreciate the robust features and the genius applications of SOCi. We understand that the onboarding process can be lengthy, and we are constantly working to improve the user experience and provide better support. Your feedback is valuable to us, and we will take it into consideration for future enhancements. ### 27. Effortless Social Media Management and Review Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla S. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** I use SOCi for responding to reviews and scheduling out social media posts. I really like the AI usage for review responses because it helps ensure that we are responding appropriately to both positive and negative reviews. Additionally, scheduling out social media posts ahead of time and the pre-uploaded flyers are features that I enjoy. These capabilities cut down on time for us in the office. **What do you dislike about SOCi?** Any features that my company does not have access to.. remove them or grey them out. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me respond quickly and professionally to reviews and schedule social media posts ahead, cutting down time in the office. **Official Response from Amanda Schulte:** > We're thrilled to hear that SOCi has made the review response process easy and efficient for you. Our goal is to simplify social media and review management, and we're glad to hear that it has helped increase your engagement. We appreciate your feedback and will definitely take your suggestion for suggested social media posts into consideration for future updates. ### 28. Great Platform! **Rating:** 3.5/5.0 stars **Reviewed by:** Nikki J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SOCi?** I still believe one central location is great. It does make it very convenient. **What do you dislike about SOCi?** The scheduler can be very glitchy. It also should be able to see highest peak trends based on social media activity to automatically assign the times. **What problems is SOCi solving and how is that benefiting you?** Having all social media I need to post in one place. This allows me to schedule for the month in an easier manner instead of using multiple platforms to do a simple task. **Official Response from Amanda Cherrey:** > Hi Nikki, thank you for leaving your review and sharing this feedback. I'm glad you're using our time saving features and scheduling ahead! We're always looking to improve and create a better experience, so if you're willing to share more on how we can improve the numbers and UX, please email Support@meetsoci.com. ### 29. User-Friendly Tool with Quick Content Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn P. | Social media manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about SOCi?** I love how SOCi is easy, convenient, and super user-friendly. It's a great tool for scheduling content, and I love how it gives suggestions and I can easily see the analytics and everything. The initial setup was great! **What do you dislike about SOCi?** Sometimes it may take a while to load when I first open but that’s about it **What problems is SOCi solving and how is that benefiting you?** I use SOCi for planning and scheduling content for my travel business. I love how it’s easy, convenient, user-friendly, and provides suggestions and analytics. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy, convenient, and user-friendly for scheduling content and analyzing analytics. We appreciate your feedback and are constantly working towards a better user experience. ### 30. Efficient Post Scheduling with Room for UI Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Clayton D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about SOCi?** I like the easy calendar interface. It has statistics readily available, not on a separate screen, and you can click right into the post. It also has a feature that schedules posts at peak times, customized based on their analysis of your audience. It definitely cuts down a lot on time spent posting, allowing us to schedule out a month in advance, or even two. We can just set it and forget it instead of having to post to each individual platform, making us much more efficient with our social media through SOCi. **What do you dislike about SOCi?** I find the interface a bit outdated. It doesn't have drag-and-drop functionality on the calendar, for example. The interface feels a little cluttered. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us schedule social media posts across various platforms, integrate with our franchise system, and customize our social media for our location. It reduces time spent on posting, allowing us to schedule posts months in advance, leading to greater efficiency. **Official Response from Amanda Schulte:** > Thank you for sharing your positive experience with SOCi's calendar interface and post scheduling feature. ### 31. SOCi Streamlines Social Posting with Current, Relevant Content **Rating:** 4.5/5.0 stars **Reviewed by:** Tamara L. | Owner/Co-Founder, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** SOCi streamlines social posting, but better than that the articles are current and relevant, inline some other programs. **What do you dislike about SOCi?** I wish the user interface was a little more intuitive. I sometimes end up with duplicate posts and I'm not sure if it's me or a glitch **What problems is SOCi solving and how is that benefiting you?** Even when I don't have my own content on the ready, SOCi helps fill in the gaps. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's content current and relevant! We appreciate your feedback about the user interface, and we'll take it into consideration for future improvements. ### 32. Easy Multi-Platform Scheduling and One-Click Publishing, With Pricing Still Unclear **Rating:** 3.5/5.0 stars **Reviewed by:** Sylvan Learning G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** You can schedule multiple posts at once and publish to Facebook, Instagram, and other platforms with a single click. **What do you dislike about SOCi?** I honestly can’t find anything I dislike about it. I can’t really speak to the pricing, though, because I’m a franchisee and it’s provided through the franchise. **What problems is SOCi solving and how is that benefiting you?** It has reduced the amount of time I need to spend on social media marketing. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're happy to hear that the platform has been beneficial for your social media scheduling and publishing needs. ### 33. SOCi Makes Social Media Management Easy and Time-Saving **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Travel agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** What I like best about SOCi is how easy it makes managing my social media and online presence all in one place. I can schedule posts, respond to reviews, and keep track of engagement without jumping between multiple platforms. It saves me a lot of time and helps me stay consistent with my marketing, which is really important for running my travel business. **What do you dislike about SOCi?** One downside is that it can take a little time to learn all the features when you first start using it. Since it offers so many tools, there can be a bit of a learning curve in the beginning. However, once you get familiar with the platform, it becomes much easier to navigate and manage everything efficiently. **What problems is SOCi solving and how is that benefiting you?** SOCi helps solve the problem of having to manage multiple social media platforms separately. Instead of logging into each account and posting individually, I’m able to schedule and manage everything in one place. This saves me a lot of time and helps me stay consistent with my marketing. It also makes it easier to monitor engagement and respond to reviews, which helps me stay connected with clients and continue growing my travel business. **Official Response from Amanda Schulte:** > We're thrilled to hear that SOCi has made managing your social media and online presence easier for your travel business. Thank you for sharing your positive experience! ### 34. Streamlined Google Review Management with AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I love the custom AI responses that are generated in our brand voice, and I also love that we can input specific information like phone numbers or emails for customer service into our AI replies. It's great that I can approve and edit them, maybe add someone's name in if needed. The onboarding was pretty simple and nice because we were able to just give our brand voice, and SOCi took it from there. SOCi compiles all the Google reviews into one easy list for me, which makes managing around 100 different Google accounts more manageable and streamlined. **What do you dislike about SOCi?** The toughest part for SOCi reviews right now for me is if a google user goes in and updates their review, SOCi doesn't always catch that and pull it into my list as a new review for me to update my response to. **What problems is SOCi solving and how is that benefiting you?** SOCi compiles all Google reviews into one easy list, preventing missed reviews and simplifying management. It streamlines my workflow, making it easy to keep up with 100 Google accounts and around 10 daily reviews without checking each profile individually. **Official Response from Alicia Zhang:** > Thank you for sharing your feedback about the AI-generated responses and the ease of onboarding with SOCi. We appreciate your input about the challenge with updating reviews, and we'll definitely take that into consideration for future improvements. ### 35. SOCi Frees up my time so I can work on sales and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Franchise owner - Travelologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about SOCi?** I like that they handle the social media stuff so I can handle sales. I love the ease of managing the account as well - the platform is so easy to use, and really helpful to see what is coming up - which makes it easy to personalize. **What do you dislike about SOCi?** Once in awhile a client calls about a post I missed, and I have to find out what amazing thing they are calling about LOL but that is a good problem to have! **What problems is SOCi solving and how is that benefiting you?** They are solving my problem of only having 24 hours in a day. To have them behind the scenes, handling my social media platforms is so helpful. I get feedback from clients all the time about how beautiful my posts are, and it really does create interest - and keeps my name top of mind! **Official Response from Neil Grasso:** > We're thrilled to hear that SOCi is helping you free up time for sales and making it easy to manage your social media accounts! Thank you for the positive review! ### 36. SOCi Streamlines Social Posting and Review Management in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like how easy it is to impliment SOCi. SOCi can manage, automate, schedule, and post all of our social media activity and posts across our different channels in one spot. SOCi is great with managing all of our client reviews in one spot and being able to respond to those reviews in a timely manner. SOCi is a very efficient social media and review management tool that saves our office lots of time from removing unecessary/redundant extra steps. We use SOCi all the time and they provide great customer suppot to help you integrate the software. **What do you dislike about SOCi?** It does take some time to learn and master all that SOCi has to offer, but once you learn the technology, it is easy to use and very well worth the time investment. **What problems is SOCi solving and how is that benefiting you?** SOCi saves our team time and eliminates alot of "to dos" and things to remeber on a day to day basis. **Official Response from Amanda Schulte:** > We're thrilled to hear that SOCi has been able to streamline your social media management and review responses. We appreciate your feedback and are glad to hear that our customer support has been helpful to you. ### 37. Streamlined Review Management and Social Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** My favorite feature in SOCi is the review feature because it provides elaborate responses, allowing us to respond directly to guests' reviews in a timely manner. It helps us to log in daily and respond to reviews we receive without hesitation or delay, cutting down on the amount of time required to ensure we are engaging with current and future clients. **What do you dislike about SOCi?** I would like to be able to remove a review from the review list if it is something that we are not interested in replying to. Sometimes there is a review that is either being reported to Google or is not being responded to for whatever reason. We don't currently have a way to remove that from the list. We would like to be able to remove reviews from the review list if we are not currently needing to reply to those so that the most current reviews listed at the top are ones that we need to quickly reply to. **What problems is SOCi solving and how is that benefiting you?** SOCi cuts down the time required for engaging with current and future clients by streamlining response to reviews and scheduling social media posts. It allows me to respond to reviews in a timely manner, ensuring effective engagement. **Official Response from Alicia Zhang:** > We're glad to hear that you are finding the review feature helpful for engaging with your guests and streamlining your response process. We appreciate your feedback about the ability to remove reviews from the list and will share this with our team for consideration in future updates. ### 38. Connects All Our Gym’s Social Platforms in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda P. | Gym Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like how it connects all the social media platforms for the gym I manage, making it easier to keep everything linked in one place. **What do you dislike about SOCi?** I’m still learning how to edit the pre-scheduled posts that Cooperate has available. **What problems is SOCi solving and how is that benefiting you?** Being able to see what corporate is planning helps me a lot, because I can align and theme my marketing around it. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you align and theme your marketing around corporate plans. We're committed to making your job easier! Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 39. Centralizes Social Media with Some Navigational Quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Shauna M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like receiving notifications when reviews are received and using the AI tool to draft and post quick responses. I also appreciate being able to post content to Facebook three times a week. Having all website access in one place for all social media and review sites makes things much easier. I can quickly pull reports to check on our posting schedule and access historical data to see which sites might need more attention. It's great to be able to draft responses to DMs, social posts, and reviews without having to manage multiple logins for different websites and properties. **What do you dislike about SOCi?** The website platform is odd to navigate; it's not necessarily self-explanatory, and it takes time to get used to. The menu on the left has subcategories with odd names. For example, 'Inbox' under reviews would be expected to be some kind of DM inbox, but it's where you access all the reviews, which is not actually self-explanatory. Also, when you select a group/location and then toggle to some of the subcategories, it resets the location and you have to select it again. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for social media monitoring and posting, and responding to reviews. The notifications when reviews are received and the AI tool drafting responses are useful. I can access all websites in one place, making it efficient to manage multiple properties. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's notifications and AI tool helpful for managing your social media and reviews. We understand your concerns about the navigational quirks and will take your feedback into consideration for future improvements. ### 40. Streamlined Social Media Management with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like the ease of use of SOCi. I appreciate how I don't have to go searching for what I need and can simply toggle to the left to find everything, including a drop-down menu. Dropping down Socials, I can see my scheduled, past, and current posts and easily edit them or change times if needed. This is particularly helpful since we have multiple users, and it makes it easier to avoid duplicating posts. We switched to SOCi from Metricool because it's user-friendly and offers more options. The initial setup was pretty easy. **What do you dislike about SOCi?** The BI is slightly confusing on how to work it, but I also haven't read or watched the videos. There should be a glossary for what all things mean and how they impact the business or why they are important. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me avoid logging into multiple platforms, allows quick edits when errors occur, schedules posts, and provides BI resources. It simplifies managing multiple users, preventing duplicate posts, and makes it easy to find what I need with left toggles and dropdowns. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that the platform has made it easier for you to manage multiple users, schedule posts, and avoid duplicating content. If you're looking for additional training, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 41. Efficient Multi-Platform Social Media Management **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi makes it super easy to post to multiple platforms at once, which saves a lot of time compared to logging in and creating a post for each platform separately. It's great that my company can create templates of posts we can choose from, helping to keep our content calendar up to date. I also appreciate being able to see and reply to all reviews, and the integration with all of our listing, social media platforms, and review platforms. **What do you dislike about SOCi?** There is a lot of information on SOCi, and more training on how to optimize the tools would bring me the most benefit. I'm also unsure about how to read the data and what it means, what success is considered, cleaner posting, and troubleshooting issues that arise. **What problems is SOCi solving and how is that benefiting you?** SOCi streamlines posting across multiple platforms and ensures my content calendar is up-to-date with ready-to-use templates. It saves me time by allowing simultaneous posts, and I can also manage and reply to all reviews in one place. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We appreciate your feedback about the need for more training on data interpretation and troubleshooting. In the meantime, if you would like additional training resources and content, feel free to check out SOCi University! https://university.meetsoci.com/learn/dashboard ### 42. One-Click Multi-Platform Posting That’s Surprisingly Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** For us, the most helpful thing about SOCi is the ability to have a social media presence on multiple platforms, but only having to post from one place. We are able to update multiple platforms with one click. SOCi is super user-friendly and easy to utilize as well. We were nervous about the transition to SOCi, but with no training, we were able to quickly establish the skills to navigate SOCi and successfully update our social media accounts. **What do you dislike about SOCi?** The only frustrating things that we have run into with SOCi are that we often find when we upload photos that were taken with a cell phone, they look fine on the website and on the scheduler, but when they post, they are blurry. It has occurred with photos taken from multiple cellular devices. The only other thing is that sometimes our posts expire because they require approval. I wish that there was an option to allow the post to delay processing if it isn't approved within the timeframe that you're scheduling. Some posts may be time sensitive, so that wouldn't make sense, but a lot of our posts are just updates about events that have happened or curriculum in the classrooms, so there is no real expiration. I would also like to be able to connect accounts for multi-unit operators. **What problems is SOCi solving and how is that benefiting you?** Soci is saving us lots of time and energy in helping us to control all of our social media platforms from one place! **Official Response from Alicia Zhang:** > It's great to hear that SOCi has been a time-saving solution for managing your social media accounts. We value your feedback about the photo quality and post expiration issues. ### 43. Simplifies Social Media Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Jim M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like SOCi because it simplifies social media posting and ensures continuity across social channels with the convenience of content scheduling. The interface is easy to use, which saves me time creating and posting content. I appreciate the scheduling feature and the clean layout that allows me to ensure all social content is scheduled across relevant platforms. The analytics feature and the quality of content monitoring are also beneficial. Having hard data to back up the effectiveness of social campaigns is wonderful. The layout is less cluttered and more clean compared to other social media scheduling tools. Additionally, I found the initial setup very easy. **What do you dislike about SOCi?** The platforms SOCi allows to post to. Integrating the ability to post to TikTok would be nice. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to simplify social media posting, ensuring continuity and convenience with content scheduling. It's reduced my time spent creating and posting due to its easy interface and multi-platform support. The clean layout and analytics help me back up campaign effectiveness. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're glad to hear that the scheduling feature, clean layout, and analytics are making a difference for your social media management. SOCi does have an integration with TikTok, if you'd like to learn more please reach out to your account manager! ### 44. Time-Saving and User-Friendly Social Media Management with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi makes it super easy to use once you get the hang of it, and it saves a lot of time because I don't have to post at certain days and times. It’s convenient to pre-schedule posts for my days off, so I don’t have to worry about posting on my off days. A feature I find particularly helpful is that it automatically posts on both my Instagram and Facebook accounts instead of me having to do them separately. It's definitely a great tool to have, and I've already recommended it to a few people I know who shoot content and post it. It's super useful for planning posts for our new gym opening. **What do you dislike about SOCi?** Sometimes the photo/video will only post to Facebook and not Instagram. I’m assuming it’s due to the size of the file? I’m not sure if it’s SOCi or Instagram guidelines but it’ll automatically take off the Instagram posting. I’m assuming it’s because of the sizing of the file not being able to be done on Instagram but I’m not 100% sure, it’s kind of hit or miss! **What problems is SOCi solving and how is that benefiting you?** I use SOCi to pre-schedule posts, saving time and avoiding posting on days off. It's easy to use once you get the hang of it and automatically posts to Instagram and Facebook, simplifying my social media management. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're thrilled to hear that it's been a great tool for planning posts for your new gym opening. We apologize for the issue with posting to Instagram, please feel free to reach out to your account management team for additional support! ### 45. Streamlined Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Reese T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love SOCi's social media scheduler. It makes my job so much easier by helping to streamline our content creation and marketing. I specifically love the AI-generated captions it provides. I can trust our social media will be posted on time, so I don't have to stress. It's also super easy to set up. I use SOCi a lot for our marketing to schedule out resident events and make posts for the month ahead. It helps us to easily respond to reviews left by users. **What do you dislike about SOCi?** If I had to change one thing about SOCi it would be the size of photos it lets me upload for posts. It would be easier if it would automatically change the size of the photo to fit an Instagram post, rather than cutting it off. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule social media, streamline content creation, respond to reviews, and generate AI captions, making my work in leasing and marketing much easier. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love our social media scheduler and AI-generated captions! We understand the importance of streamlining content creation and marketing, and we're glad to hear that SOCi has been able to make your job easier. ### 46. Efficient Social Media Management with Some UI Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about SOCi?** I like that SOCi puts everything in one place, making it easy to handle social media posts and respond to reviews without needing to go to different places. The All In One aspect is really appealing to me. I also appreciate the ability to post to all linked social media channels, which is a big draw. **What do you dislike about SOCi?** I think the UI could be modernized, as it seems a bit dated and clunky. I also struggle to understand how to incorporate stories and reels; all the options seem a bit disjointed and some guidance would be nice. It would be nice to have it carry you through posting, similar to how Facebook and Instagram do it straight on the platform. Including explanations of each feature and what it does. Some more flair, bubble popups, etc. Just generally more guidance I suppose. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to keep everything in one place, making it easy to handle social media posts and respond to reviews. It allows us to access ACE social media content for posting, and I can post to all linked channels easily. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you keep everything in one place and access ACE social media content for posting. We appreciate your input on how we can enhance the user experience. ### 47. Helpful, Efficient Onboarding and Guidance for SEO Strategy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** They’ve been very instructive and helpful, especially when it comes to teaching us which tools to use to further our SEO strategy. The initial onboarding was efficient, and we also appreciate their willingness to branch out into AI tools. The platform itself is easy to use and offers a good variety of features. **What do you dislike about SOCi?** While the initial onboarding was quick and efficient, we found it to be a bit impersonal. We would have liked more individualized options for our brand, and to not feel slightly rushed throughout the process. We also feel that while the tools have many different functions, the tracking metrics for localized pages is lacking in compariso to the listings features. While the platform is easy to use once you have been provided instruction, it it could be more intuitive and flow better. **What problems is SOCi solving and how is that benefiting you?** SOCi is helping our business with our localized SEO strategy. We are using their listings tools and local pages to help improve our search impressions, rankings, and control what information is being served in new AI search, as well as their Reputation tool to help simply our reputation management. **Official Response from Alicia Zhang:** > We're glad to hear that you found our onboarding and guidance helpful for your SEO strategy. We appreciate your feedback about the initial onboarding process. Please feel free to reach out to your account management team for more information on what personalization options are available! ### 48. Effortless Multi-Page Management and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Emily P. | Director of Strategic Recruitment, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi for posting social media content for new locations across the country and 84 franchise locations. It solves the problem of posting individually across pages one by one, and the problem of posting content at the moment I want it posted. The ease of scheduling to many pages is phenomenal. I appreciate the guidance about when to schedule my posts. I think the management of multiple pages and accounts works especially well. Managing dozens of pages, posting different content to each page would be labor-intensive, but posting once to SOCi and seeing it across all pages is amazing. The initial setup of SOCi was easy and smooth. **What do you dislike about SOCi?** I wish it connected with more platforms, like TikTok. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post social media content to new locations and 84 franchise locations. It solves the problem of posting individually across pages and allows for easy scheduling to many pages all at once, which is phenomenal. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made multi-page management and scheduling effortless for you! On TikTok: you're in luck. SOCi does integrate with the platform, so you can include it in your publishing workflow just like your other networks. Your Account Management team can get that connected for you, just reach out and they'll take it from there. ### 49. Great for Scheduling and Managing Accounts, but Missing Key Native Social Features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** I like that I can manage all of my social media accounts with just one space. I can plan out posts for the future and engage with reviews and comments from social media pages. **What do you dislike about SOCi?** SOCI has less features than native platforms. Lack of reaction options on both Facebook and Instagram makes it frustrating to not be able to use as well as having native access. There is no way to interact with other accounts through SOCI unless it's in a direct message or a comment. It would be nice to have a follow feed to view content. **What problems is SOCi solving and how is that benefiting you?** SOCI allows me to post on every platform at the same time without having to switch between them. I also like having the schedule calendar to help me create posts in advance to keep our accounts active. **Official Response from Alicia Zhang:** > Appreciate the feedback and glad scheduling is working well for you. Apologies for the missing social-native features; we know reactions and broader account-to-account interactions are important. For now, many customers post and monitor in SOCi and switch to the native platform for reactions or following. ### 50. Scheduler Makes Planning Easy, with Reviews Conveniently in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina T. | Leasing & Marketing Professional, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love the scheduler option. Being able to schedule posts in advance is one of the best features, because I can plan content for the next month without having to worry about it day to day. Also, having access to all the reviews on one page is so convenient, especially when I’m trying to respond to every review across all platforms. **What do you dislike about SOCi?** I don’t like that I can’t access Canva or Capcut directly from my post page. Having that option would make it easier to create content right from the page, without needing to switch elsewhere. **What problems is SOCi solving and how is that benefiting you?** Soci makes it easy to access the tools we need when creating content to promote our business. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi's scheduler has been beneficial for planning your content and that you find it convenient to manage reviews across platforms. We appreciate your feedback about accessing Canva or Capcut directly. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+03%3A02%3A19+-0500&secure%5Bsession_id%5D=8ef150fd-2018-4d0b-a301-b2c789dcb604&secure%5Btoken%5D=3761d14864766a4a38620355a658714c86b93cb96c2c4bf5405102d66f1cb237&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [MyTime](https://www.g2.com/products/mytime/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [RSS.com](https://www.g2.com/products/rss-com/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Yottaa](https://www.g2.com/products/yottaa/reviews) - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews) - [YottaSrc](https://www.g2.com/products/yottasrc/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)