G2

Andrew A.

Lawyer, Client Advocate and Small Business Owner

Small-Business (50 or fewer emp.)

8/31/2026

"Answers every call, sounds like my own front desk"

5/5

What do you like best about Smith.ai Virtual Receptionists?

Every call into my firm gets answered by a real person, not voicemail. The receptionists screen out solicitors and callers who aren't a fit, so when a message reaches me it's someone actually worth calling back. And they represent the firm well enough that clients regularly assume they've reached someone in my office. As a solo attorney with no front-desk staff, that's the whole value, I'm in client meetings for hours at a stretch, and I'm no longer losing prospects to voicemail while I'm in them. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

It took some time to get everything dialed in with the scheduling because I have offices in two different time zones and I need callers to be able to schedule in the right time zone. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

A solo practice can't answer the phone and do focused legal work at the same time. Before Smith.AI, calls during client meetings went to voicemail, and a chunk of those people just called the next attorney on their list. Now every call is answered live and pre-screened, so I protect my deep work blocks and still capture the intake. At my volume (around 30 genuine calls a month), it costs a fraction of a part-time receptionist and does the job better. Review collected by and hosted on G2.com.