G2

Erwann D.

Manager

Small-Business (50 or fewer emp.)

7/12/2026

"A comprehensive and scalable PMS for professional property managers"

5/5

What do you like best about Smily (ex BookingSync)?

What we like most about Smily is its ability to centralize the management of our properties, reservations, availability, and distribution channels in one place. The platform offers a wide range of integrations and automation possibilities, which helps us save time, reduce manual tasks, and structure our operations more efficiently. We also appreciate the responsiveness and support of the Smily team, who understand the specific needs of professional property managers. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

The main drawback is that Smily can require a significant amount of setup and configuration, particularly when managing a portfolio of properties with different pricing rules, booking conditions and operational processes.

Because the platform offers many features and integrations, some settings are not always immediately intuitive and the learning curve can be quite steep at the beginning. However, the support team is available and responsive, which makes the onboarding process much easier. Review collected by and hosted on G2.com.

What problems is Smily (ex BookingSync) solving and how is that benefiting you?

Smily helps us centralize the management and distribution of our portfolio of premium holiday rentals across multiple booking channels. It brings reservations, availability, rates, guest information, payments and property-specific booking rules together in one system.

This reduces manual data entry, limits the risk of errors or double bookings, and gives our team a clear overview of the entire portfolio. Its integrations with our pricing, operational and financial tools also help us create more reliable and automated workflows.

The main benefit is scalability: as our agency and property portfolio continue to grow, Smily allows us to handle more reservations without increasing the administrative workload at the same pace, while maintaining a consistent level of service for both guests and property owners. Review collected by and hosted on G2.com.