G2

Mason D.

Training Specialist

Enterprise (> 1000 emp.)

Originally submitted 7/7/2021

"Smartsheet has been great to use. It's an enjoyable user experience overall."

5/5

What do you like best about Smartsheet?

The ease of use is best. Friendly interface makes it nice to use and I like how it is applicable for so many scenarios. I don't run into bugs and there hasn't been any times that the software has made me truly frustrated. The updated UI is also a welcomed refresh. Looks much better. Review collected by and hosted on G2.com.

What do you dislike about Smartsheet?

The form creation process could be a little smoother. It's already a good system, but it's a hassle that if you have to create a new section on the form, you have to go back to the sheet and rearrange the columns. If there was a way that these worked more in harmony that would be preferable. It would also be nice if the dynamic view was more built into the system and not so external. One of my biggest feature requests has to do with MacOS and iOS. Having a dedicated desktop application for MacOS would be amazing! Also an iPad app that's a little more robust would be great. Really utilizing the full power of the operating systems would be excellent. For example, having a widget for the iPad/iPhone to monitor certain reports, sheets, requests, etc. Being able to approve automated requests from push alerts on your phone, etc. Review collected by and hosted on G2.com.

What problems is Smartsheet solving and how is that benefiting you?

It's been great for making workflows run smoother for me and in our organization. Having the forms and being able to set up an approval automation has been a huge help. We had issues with tracking projects and project status across departments and divisions and this has helped to collect, sort, and distill the information effectively. I also really like the ability to comment and attach documents to line items. For cataloging and project collaboration this has made a big difference for us. Review collected by and hosted on G2.com.