![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production")
UM

Verified User in Media Production

Mid-Market (51-1000 emp.)

3/12/2024

"Best to observe users and find bugs"

5/5

What do you like best about Smartlook?

You will get all the user screen screen recordings. It's best for designers and PMs. It will also help you identify bugs and you can search specific users via custom user id.

Heatmap is also of great use. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Sometimes it's slow. The player UI can be improved. It doesn't offer bulk search based on user ids Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook is providing realtime user recordings. It is helpful to observe how users are behaving on mobile screens and what can be improved to give a better experience. It's of a great help for journey identification. It can give you journey distribution. We have identified multiple bugs through this, which would be impossible to identify without screen recordings. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 837 reviewers think of Smartlook

4.6 out of 5 · Verified reviews from real users

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