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Verified User in Media Production

Mid-Market (51-1000 emp.)

3/12/2024

"Best to observe users and find bugs"

5/5

What do you like best about Smartlook?

You will get all the user screen screen recordings. It's best for designers and PMs. It will also help you identify bugs and you can search specific users via custom user id.

Heatmap is also of great use. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Sometimes it's slow. The player UI can be improved. It doesn't offer bulk search based on user ids Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook is providing realtime user recordings. It is helpful to observe how users are behaving on mobile screens and what can be improved to give a better experience. It's of a great help for journey identification. It can give you journey distribution. We have identified multiple bugs through this, which would be impossible to identify without screen recordings. Review collected by and hosted on G2.com.

Smartlook Reviews & Product Details

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Seller

Cisco

Languages Supported

English

Product Description

Smartlook is a tool designed to record the screens of real users on your website. It allows users to see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.

Overview by

Tereza Blechová

Pricing

Pricing provided by Smartlook.

Free

$0.00

Business

$55.00

View More Pricing Information

Top-Rated Alternatives

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Smartlook Media

Dashboards allow you to see the most important data.

Recordings of all your users to watch in one place.

Every click or interaction on your website is tracked automatically.

Quickly uncover the most important data insights to improve your conversions.

Analyse user behaviour step by step using funnels.

Smartlook Reviews (872)

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Victoria M.

QA Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

8/29/2025

"Attractive, easy-to-use analytics for tracking user behavior"

3.5/5

What do you like best about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate

- Custom dashboards let us focus on the metrics that matter

- Useful Free plan - great for trials and small projects

- Good toolset for collecting analytics and monitoring user actions Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

- The interface can feel overloaded at times despite being convenient

- Occasional visual glitches/small UI inconsistencies appear from time to time Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

I mainly use Smartlook on my own to stay aware of how people interact with the internal portal our QA team relies on. It helps me see who visits, how they navigate, and what actions they take. It gives me a clear, visual way to monitor portal usage, which helps me anticipate issues and be more proactive in testing and improving the experience for the team. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/6/2023

"I use smartlook to understand user behaviour on our website"

5/5

What do you like best about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for example where user drop-off happens, etc. I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is not much that I dislike about Smartlook however I would say that they can improve their UI/UX to make it more easy to use and more straightforward, also they can improve dashboard analytics. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

The main business problem that Smartlook is solving is that we have no visibility to what the user is doing on their end on our website and hence Smartlook gives us visibility into user behavior on our website.I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

10/5/2024

"Smartlook for user behavior analysis"

3.5/5

What do you like best about Smartlook?

Smartlook is easy to use and has a free usage option. I track users who visit my website several times a week. The feature of viewing user movements at a higher speed saves time. It doesn't put too much load on the website. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar applications, and the created heat map remains active for a short time and then deactivates automatically. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/13/2021

"Smartlook was okay, but now we use MS Clarity"

2/5

What do you like best about Smartlook?

Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and potential users so we don't have to guess when we are making decisions. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

It became cumberrsome to use and there were various issues. Price was also a concern, so we moved to MS Clarity recently. Review collected by and hosted on G2.com.

Shubham P.

Digital Marketing Associate

Mid-Market (51-1000 emp.)

8/23/2023

"Easy way to analyze user behavior on a webpage"

4/5

What do you like best about Smartlook?

The most helpful feature of Smartlook is that it makes it easier for us to analyze user activities behavior on our webpages. It helps us to improve the user interface and user experience on our website. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is nothing much to dislike about Smartlook, but there are few things that needs to be improved for sure, like the filter options, error explanation and user interface. The filters should have more options like country and state selection to check the users interacting from our targeted locations. Second is error explanation. Sometimes the error does not properly explains what actually happened and what we need to improve. And the third is user interface. User interface might be difficult for the new users. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

The major problem that Smartlook is solving for me is that we can see the session replay and check what a user from our targeted location has done in our website. Sometimes it happens that a user tries to submit the contact form, but face some technical problems and leave the site. Smartlook help us to check that and fix that problem. Also it help us to reach out to that user through the email or phone number that they were trying to submit through the form. Review collected by and hosted on G2.com.

Abdulhafeth S.

CEO

Mid-Market (51-1000 emp.)

10/12/2023

"Smartlook is really good at helping you observe the user behavior"

2.5/5

What do you like best about Smartlook?

We used it for https://quizplus.com I like the video recording, integrating it with the events, and the user profile. Also it is one of the best in terms of easiness of usage Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

bugs in the recording.

bugs in the funnel reports

slow in fixing the issues

slow in handling long period of time Review collected by and hosted on G2.com.

Mathew V.

Mobile Apps

Computer Software

Small-Business (50 or fewer emp.)

9/25/2023

"The Best Real App tracker"

5/5

What do you like best about Smartlook?

app tracking for analytics with real time monitioring with ease of use and impementation with great feature in support and integration in frequency use Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

package plan steps need to add more for the billing Review collected by and hosted on G2.com.

M. P.

Marketing Agency Owner

Small-Business (50 or fewer emp.)

2/6/2023

"Smartlook: A Must-Have for Website Analytics"

5/5

What do you like best about Smartlook?

I recently started using Smartlook for my website and am thoroughly impressed with the app. The user-friendly interface makes it easy for me to navigate and understand the data. What I like best about Smartlook are the in-depth visitor recordings that provide valuable insights into user behavior. This has helped me make informed decisions on how to improve my website's user experience.

Another feature that I appreciate is the seamless integration with popular website builders and e-commerce platforms. This has saved me a lot of time as I no longer have to switch between different tools to get the information I need.

Overall, I highly recommend Smartlook for anyone who wants to understand their website's visitors better and improve their performance. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I haven't encountered any significant drawbacks with Smartlook. However, as every website and business has different needs and requirements, it's possible that some users may not find all the features they need in Smartlook. In such cases, it may be worth exploring alternative options to find the best fit for their needs. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

As a website owner, I always struggled to get a clear picture of how my visitors used my site and their pain points. With Smartlook, I can now see exactly how visitors interact with my website, down to minor details. This has been a game-changer for me as it allows me to identify and fix any issues hindering my visitors' experience.

Smartlook also provides me with valuable insights into my website's performance, helping me make data-driven decisions on improving my site. For example, I could identify many visitors leaving my place after a particular page, which led me to revamp the entire user flow. This has resulted in a significant increase in user engagement and conversions on my site.

Overall, Smartlook is solving the problem of understanding my website's visitors and helping me make data-driven decisions to improve my website's performance. I am delighted with this app's benefits to my business. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi there,

Wow, thanks for the glowing Smartlook review. I'm thrilled to hear you are gaining so much value from the product. I you haven't already, I'd like to invite you to join our Smartlook community. It's a great place to learn more about Smartlook --> https://bit.ly/smartlook-community.

All the best,

Lara

Priya P.

product designer

Mid-Market (51-1000 emp.)

12/21/2022

"best in industry to get insights on user journey and behaviour"

5/5

What do you like best about Smartlook?

it is very easy to use, i got introduced to it when i joined the company in march, and i picked it up and learned very fast, like in a week. as a designer, it helps me to the user behavior very well. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

sometimes all sessions are not properly recorded, there are glitches, hangs or some screen are just not shown, although it is not frequent but yes this happens. one more frustration is that sometimes sessions are not recorded of nearly happened session like an hours ago or two hour ago, but smartlook does not tell upfront that these sessions are not well recorded but we have to check all one by one and find out that they are not well recorded. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Getting to know user behavior, their reaction on every screen. i also get to know the behavior and trigger on every screen as Smartlook provides me the heatmaps on the screen based on user clicks. i can see on which button users are clicking, on which text or banner they are clicking, and what their reaction was on every screen. this helps me re-iterate the flow and screen for the users. Behaviour funnels helps me in figuring out how users are reacting on every step of the funnel. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Hi Priya,

Thanks so much for writing a review. We really appreciate it. We are so happy to hear that the tool is intuitive and easy to use. I'm sorry to hear about the issues you've been having with the recordings. If these problems persist, please do reach out to our wonderful support team. They'll be happy to investigate the issue. We want you to have the best Smartlook experience possible!

All the best,

Lara

Sumant R.

Software Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

2/16/2023

"In-depth evaluation of its features, performance and room for growth in monitoring user satisfaction"

4.5/5

What do you like best about Smartlook?

It is currently used in the organization's marketing, design and web development areas to see how users interact with our websites and mobile apps. So far, there are no issues. It is an excellent tool for user analytics and real-time experience understanding; through this tool, we can view real-time recordings of user sessions, track events, gather contextual information and much more. An implicit advantage of Smartlook is its ease of use; implementation is simple and does not require specialized technical knowledge, making it accessible to teams of all sizes. Moreover, it also supports various platforms such as websites, mobile apps and desktop applications. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

One area of concern, for now, is the privacy of user data collected by Smartlook; more security measures may need to be implemented to ensure that user data is private and secure. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook has helped us a lot in terms of user analysis and understanding user experience in real-time; it puts a wide range of functions at our fingertips and is easy to use. It has effective capabilities for real-time data collection, robust analysis tools, and the ability to share information between teammates. In addition, it supports a wide range of platforms, including websites, desktop applications and mobile applications, which is helpful for our organization to have a presence in different digital channels. Review collected by and hosted on G2.com.

Response from David Frydl of Smartlook

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Hi Sumant,

We're glad to hear that our platform has been beneficial to your organization in terms of user analysis and understanding user experience in real-time. We're proud to offer a range of functions that are easy to use and accessible to your team. We appreciate your feedback regarding user data privacy, and we want to assure you that we take data security very seriously at Smartlook. We follow strict privacy and security protocols to ensure that user data is private and secure, and we're always looking for ways to improve our security measures.

Thank you for choosing Smartlook, and we look forward to continuing to help you gain insights into your user experience and improve your digital presence across various platforms!

All the best,

David

See how Smartlook improved