Smartlead Reviews & Product Details

A comprehensive email outreach platform that converts cold emails into consistent qualified sales meetings for us, and our clients. It helps scale outreach with unlimited mailboxes, unlimited warmups, a limitless multi-channel infrastructure, and a unified inbox so we can manage our entire revenue cycle in one place. Review collected by and hosted on G2.com.

Nothing that comes to mind immediately actually. Review collected by and hosted on G2.com.

I use Smartlead for cold outreach, and it really simplifies things for me. I love how it handles the email warming up automatically and delivers emails without harming my domains. It's easy to use, and anyone can start with it, which is great. I also appreciate the option to set specific intervals between each email sent, as it just works right. Review collected by and hosted on G2.com.

I think the schedule part of the process is a little confusing. A little guidance to the user can be helpful. It's tricky to set the cadence time and frequency when sending emails to people outside of India, and we don't know the best time to send out emails. I used to handle this with another tool, and it would be great if Smartlead could include this feature. Review collected by and hosted on G2.com.

I like Smartlead's delivery features, especially how it segments emails through different centers to ensure they have the best delivery and are opened. The sequencer tool is another highlight; it allows me to send emails to 2000 people via an unlimited number of inboxes automatically. The inbox warm-up feature is great too; it keeps my inboxes in good health. I appreciate the various customizations available when setting up email campaigns, and the ability to manage everything in one place with the unique unified inbox feature is convenient. Additionally, I find it impressive that Smartlead has better sequencing and open rates than some other tools. The setup process is relatively easy, and I find the tool quite straightforward. Review collected by and hosted on G2.com.

One area where I think Smartlead lacks is inconsistent open rates. I've noticed that the email open rate count is incorrect sometimes. If it could be more accurate, that would be great. I also wish there was a feature for open dates for every single inbox, so I know which inbox is working. Another feature that is missing is better ways to let me know which settings I need to apply to my domains so my performance is better. Also, the setup process is pretty straightforward, but connecting everything is difficult and takes me a day or more to connect 200 inboxes individually. I wish it had the feature to connect inboxes on its own, just by adding the credentials. Review collected by and hosted on G2.com.

I like that Smartlead is a multifunctional platform that integrates various domain, email, and campaign management functions into a single inbox. Additionally, it gives me the possibility to connect or integrate it with CRM or other platforms that I am already using. The initial setup is quite easy. Review collected by and hosted on G2.com.

The support is terrible. The support is truly regrettable, we send messages to ask very simple questions and they take 7 days, 10 days to respond, sometimes even longer. They reply but without any kind of answer, simply to buy more time. We have many unresolved issues related to the domains we have there. We want to redirect the domains we use for campaigns as secondary, to redirect to the root domain, and something as simple as this, they are not able to resolve. Moreover, they blame one of their providers, and even though it may not be entirely their responsibility, it's very bad that they first give you the message that it doesn't depend on them, because it gives you a sense of lack of control. You can't resolve a problem in so many days for something that is so simple. It's something that doesn't work at all, at all well with them. Review collected by and hosted on G2.com.

I really appreciate the amazing customer support from Smartlead. Nobody even comes close in comparison. The founder Vaibhav is super helpful and hands-on with everything. The tool itself is reliable and technically sound. Plus, their APIs work well, which is another big plus for me. Review collected by and hosted on G2.com.

Sometimes when they launch beta features which might glitch which is expected. Their webhooks are a bit clunky to set up and manage. Review collected by and hosted on G2.com.

I appreciate Smartlead for its intuitive design, and the support team is always very helpful whenever I encounter any issues. I've built my entire cold email tech stack using both Clay and Smartlead, and I've never experienced any problems with deliverability. I also recommend their mailbox services, as they have saved me a tremendous amount of time and energy that I would have otherwise spent setting up accounts. Review collected by and hosted on G2.com.

There are some minor technical glitches, but overall, nothing significant. Review collected by and hosted on G2.com.

I love the community and their Slack channel. I'm also thrilled with the AI inbox manager after the latest update because it saves us a lot of time, eliminating the need for VA's to manage inbox tasks. The setup was quite easy for me since I'm familiar with the systems, and they provide really extensive documentation and a very helpful community. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

This is the best email lead generation service I have used. Their educational content is excellent and really helps you learn how to use email messaging both safely and effectively. Review collected by and hosted on G2.com.

It can become quite expensive if you don't have many clients coming in through it, especially given the restrictions Google has imposed. However, since it's the best in its category, this isn't a problem unique to Smartlead. Review collected by and hosted on G2.com.

It is a seasoned/advanced tool to send cold emails to your prospects. Many great features are there to improve the deliverability. Customer support is very nice, though it may take a while for you to get answer (It's not prompt response unless you are on their higher tier plan). Review collected by and hosted on G2.com.

Sometimes there's a features but you don't know what it is about. For that, there's a 'i' icon where you can hover on to get short explanation about the features. It is not that comprehensive. Review collected by and hosted on G2.com.

multi channel feature which i like the most Review collected by and hosted on G2.com.

sometimes when i try to warm-up emails, i used to get too many emails for testing purpose which is very annoying Review collected by and hosted on G2.com.