SmartDraw Reviews & Product Details

Ease of Use: The interface feels intuitive, even for new users. The drag-and-drop builder automatically aligns and spaces objects, which eliminates the messy look that often happens in manual diagram tools. Template Depth & Variety: SmartDraw includes a huge library of templates—everything from IT network diagrams to Six Sigma workflows, decision trees, and project timelines. This makes it excellent for departments like IT, Engineering, and Operations. Microsoft 365 & Google Workspace Integration: It integrates smoothly with Word, PowerPoint, Teams, and SharePoint, making it easy to embed diagrams directly into project documentation or presentations without converting formats. Collaboration & Cloud Access: The browser-based version allows real-time collaboration, so teams can co-edit diagrams or share securely via links—similar to Lucidchart but with a slightly more technical layout control. Data-Linked Diagrams: You can connect diagrams to data sources (like Excel or CSVs) to automatically populate org charts or process maps, saving time in large organizations. Review collected by and hosted on G2.com.

Interface Speed: Large, complex diagrams can cause slight lag, especially in the web version. Desktop performance is stronger. Learning Curve for Advanced Features: While basic diagrams are easy, automation tools (like data linking or shape libraries) require some upfront learning. Review collected by and hosted on G2.com.

The ease of use is truly impressive. Having worked with software in the construction and electrical industry for more than 27 years, I can say this product was clearly created with the user’s needs in mind. Review collected by and hosted on G2.com.

When entering text into vertical rectangles, it should be simpler to flip the text. The current method feels a bit cumbersome and could be improved for ease of use. Review collected by and hosted on G2.com.

I find SmartDraw incredibly useful for creating process flow charts, org charts, and value stream mapping. The software significantly simplifies the visualization of processes, allowing me to easily identify areas for improvement. The provided templates are a real time saver, making it much quicker to get started on projects. I appreciate the images and icons available, and the ability to upload your own. Additionally, the ability to export diagrams to other file formats is a great feature that enhances flexibility and ease of sharing. The process visualization capabilities are excellent, providing clear and comprehensive insights into different workflows. Review collected by and hosted on G2.com.

I find that sometimes moving objects around in SmartDraw can be quite challenging. For instance, when deleting a box in a process chart, rather than having the two connected objects join, the connections often fall apart, which makes the connectors inconvenient to handle when moving items manually. Additionally, with org chart templates, there is no ability to format a template in a specific way so that when I upload a file to create the chart, it retains the current format. This limitation requires me to recreate the formatting every time I upload a new chart, which is time-consuming. Furthermore, the integration options seem limited to OneDrive. Review collected by and hosted on G2.com.

I appreciate SmartDraw's affordability and ease of use, which makes navigating and manipulating floor plans for custom homes straightforward and cost-effective. The software allows for quick adjustments without needing to send every minor change through a designer or architect, significantly streamlining my workflow. The inclusion of pre-loaded items is incredibly beneficial, as it eliminates the need for me to upload item packages, thus saving time and effort. I particularly love the ability to duplicate, flip, and rotate grouped items with ease, adding flexibility and speed to my design process. Additionally, I found the initial setup of SmartDraw to be very easy, which is a huge plus. These features collectively enhance my productivity and efficiency in designing floor plans. Review collected by and hosted on G2.com.

I wish there was a way to flip the whole page if the homeowner wants to change the direction of the home. Review collected by and hosted on G2.com.

I really appreciate SmartDraw's intuitive interface, which significantly reduces the time I need to invest in learning how to use the software efficiently. This feature is invaluable as it allows me to quickly become proficient and focus more on creating detailed site and project drawings rather than grappling with the tool itself. The range of functionality embedded within SmartDraw is impressive, offering a wide array of capabilities that prove essential in my role as a general contractor. This versatility means that I can tackle various tasks without needing to rely on multiple software solutions, streamlining my workflow. Additionally, I find the export feature particularly beneficial, as it easily allows me to convert and share my drawings in PDF format with city inspectors and subcontractors. The initial setup of SmartDraw was incredibly straightforward, earning a perfect rating for ease, which further adds to its user-friendly nature and convenience. Review collected by and hosted on G2.com.

The zoom in-out feature seems unstable, often forcing me to a particular zoom level or scrolling undesirably, which makes it difficult to work effectively. Review collected by and hosted on G2.com.

I like how I can use SmartDraw on my laptop and project onto a screen for a group to look at and edit in real time. It's simple and allows us to have lots of ideas on screen, which saves a lot of time. The initial setup was very easy, with just a short learning curve. Review collected by and hosted on G2.com.

I would like to see more variations of vehicles and turning radius of vehicles as well. Smaller vehicles like smart cars, motorcycles, scooters, and sprinter vans. Car parts would be nice as well. Review collected by and hosted on G2.com.

Creating diagrams is fast and easy. The built-in templates cover everything I need. I like the ability to save on the SmartDraw platform, as well as others like SharePoint. Versioning is also a major plus. Review collected by and hosted on G2.com.

I find some of the formatting, like shape colors and text to be a bit more time consuming and I would like the shape library to contain more up to date shapes for Microsoft Azure and Fabric environments specifically. Review collected by and hosted on G2.com.

What I like best about SmartDraw is how easy it is to use and how quickly I can create professional-looking diagrams. The tools are simple, intuitive, and save me a lot of time. It delivers great results without being expensive, which makes it an excellent value. Review collected by and hosted on G2.com.

Honestly, there’s not much to dislike. Occasionally I wish some templates had more customization options, but overall the software works very well for what I need Review collected by and hosted on G2.com.

The app was fairly intuitive and easy to use. Once you get the hang of it, you are able to move pretty quickly. The abilities to add symbols and icons, made it easy for me to figure out how to create not only building plans, but also the electrical and now starting to do the plumbing. Review collected by and hosted on G2.com.

I have had issues that when I add another layer, the items in previous layers will move. An example is that I labeled all of my equipment and then created the next layer. When I went back to the equipment, everything had moved up and I had to fix it again. Review collected by and hosted on G2.com.

SmartDraw has been helpful across all teams, allowing our users to share a resource across departments without the need for extra software. SmartDraw is user-friendly with many resources to guide new users, which helps administrators train new teams on SmartDraw while offering supplemental training material. Review collected by and hosted on G2.com.

Our teams have not had any complaints about SmartDraw, and as an administrator it is easy to get users set up with accounts. No complaints here. Review collected by and hosted on G2.com.