It's best thing is customer will not feel he/she is talking to robot it feels like they are speaking to some live agent, it has Natural Language processing a log with AI, which is used for voice recognition and customer pattern identification and greeting to customer also basis his/her last call can suggest the options etc are best use cases used. Review collected by and hosted on G2.com.

Lot more automation is still required for the rural bases users to get educate with this type of system and also cost for the setup is on higher side. Review collected by and hosted on G2.com.