G2

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/19/2025

"Took a hit and bounced back stronger..."

4.5/5

What do you like best about Smarsh Capture?

I am more of a self-driven type of individual where I would prefer to read documentation, create and break and test my own work rather than rely on support or an implementation specialist a lot of the time. Smarsh has everything, they have the documentation and information for you to go as fast as you want, but also have the support there when you need it.

The support team is one of the best in the industry, I would compare them to an "Apple-level" expertise on their product, which is uncommon in today's industry.

The company took a hit with the data breach, but handled it extremely well and kept customers up to date. That's a proven trust that only adversity can show you. I trust Smarsh. Review collected by and hosted on G2.com.

What do you dislike about Smarsh Capture?

This isn't really product related per say but is adjacent to it. The merger between Telemessage and Smarsh was brutal on us. There was very little information being shared and a lot of uncertainty during the time. We unfortunately were deploying a couple of services in the middle of it and it was confusing during onboarding on what we were trying to do. The self-service option is awesome, but when we were just starting out we needed a bit more assistance and it was tough to get it.

In terms of the console and product itself, I would just say that for the iMessage capture you should think about virtualizing your Mac Mini's if you can to reduce costs and thus price for you customers. Review collected by and hosted on G2.com.

What problems is Smarsh Capture solving and how is that benefiting you?

In my industry, compliance and regulations are of utmost importance, Priority 0. In that same lane, the capturing and securing of communications is the most important thing. With more and more options on how to collaborate and communicate with each other, I need a solution that is agnostic and adaptable in what it can capture on what medium. I could not do my job without Smarsh. At the same time, being able to deploy bleeding-edge technology that is compliant (such as iMessage capture) would both put my firm in a better regulatory position, as well as let me tell a story about how our firm is "tech forward" and "bleeding edge". So not only do I get to reduce the cycles that are needed to complete my work, I also look good by recommending and deploying Smarsh products. It's a symbiotic relationship. Review collected by and hosted on G2.com.