G2

Sheethal S.

GRC Analyst

Enterprise (> 1000 emp.)

10/29/2026

"Slack Keeps Communication Organized and Searchable with Powerful AI and Integrations"

5/5

What do you like best about Slack?

What I like best about Slack is how seamlessly it turns chaotic communication into an organized, searchable workspace. The UI/UX is clean and intuitive—features like threaded replies, Canvas for shared notes, and audio Huddles eliminate unnecessary video calls. Its extensive app integrations (Google Drive, Jira, GitHub, and Salesforce) pull real-time operational alerts directly into project channels. Built-in AI features (Slack AI) deliver dependable performance, instantly summarizing lengthy threads and generating action items from huddles without lag. Onboarding new employees takes minutes with almost zero formal training needed. From a pricing and ROI standpoint, it replaces scattered email threads and ad-hoc status meetings, saving our team roughly 4 to 6 hours every week. Review collected by and hosted on G2.com.

What do you dislike about Slack?

As workspaces grow, notification volume and channel sprawl become overwhelming. When sitting in dozens of active project and cross-functional channels, the activity sidebar becomes cluttered, making it easy to miss urgent, high-priority mentions beneath casual banter. Additionally, the desktop client can become resource-intensive and consume significant system memory over time. Introducing smarter priority-filtering toggles for notifications, default auto-archiving policies for inactive channels, and a lighter-weight desktop app would substantially improve day-to-day focus. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before adopting Slack, our team struggled with fragmented communication buried in long email chains, lost attachments, and uncoordinated status meetings across distributed members. Critical decisions were routinely siloed, causing duplicated effort and delayed handoffs. Implementing Slack organized our operations into dedicated project channels and automated alert feeds. This transition eliminated over 50% of our internal back-and-forth emails, cut turnaround time on ad-hoc blockers from hours to minutes, and saved each team member an estimated 5 hours per week in meeting overhead. Review collected by and hosted on G2.com.