G2

Harpreet S.

AR Specialist

Mid-Market (51-1000 emp.)

10/23/2026

"Keeps our team talking without the email mess"

4.5/5

What do you like best about Slack?

I like how Slack organizes everything into channels and threads, so project conversations stay easy to follow. It’s simple to use, search is quick, and integrations with Jira, Google Drive, and other tools bring updates into one place. Huddles and AI summaries save me time every week. Calls connectivity and overall its best for team connections. Performance is great while doing tasks. Its also not expensive as compared to its competitor also support and resolution by their IT team is top notch. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Notifications: In busy workspaces with lots of channels, notifications get overwhelming. Even after customizing settings, important messages get buried under less relevant ones. This means I sometimes miss key updates or spend extra time scrolling through long threads to catch up. A smarter priority filter, one that automatically surfaces direct mentions and urgent messages, would help a lot.

Search: On larger workspaces, finding older messages and files can be slow and doesn’t always return the most relevant results. This costs time when I need to track down a past decision or document. Better filters (by date, channel, or file type) and more accurate ranking would improve it.

Pricing: Paid plans become expensive as the team grows, and the free plan’s limited message history is restrictive. This makes it harder to justify for smaller teams. More flexible pricing tiers or a longer history on lower plans would be a welcome change. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before Slack, most of our team communication happened over email. Simple questions turned into long chains with 10+ replies, and half the time someone got left off the thread. We’d wait a day or two for answers that should’ve taken five minutes.

Now we have channels for each team and project, so I can ask a quick question and usually get a reply within minutes. Things that used to drag on for days, like confirming details with another department, are now sorted the same day. I’d guess it saves me about 4 to 5 hours a week, mostly from less email back-and-forth and fewer status meetings. It also helps that everything is searchable, so when someone asks “what did we decide on this?” I can find the answer in seconds instead of digging through old emails. Review collected by and hosted on G2.com.