Skybox IncontactCTI is fully compatible with our current Incontact phone system. That way I can have the caller’s information and their past transactions with the company, thus giving me a better way of handling the call. Review collected by and hosted on G2.com.

The customization options I must admit don’t seem all that varied or extensive. As I cannot configure the click-to-dial pop-ups in order to show certain customer fields that I need to have in front of me at all times. Review collected by and hosted on G2.com.