--- title: ICIMS Reviews meta_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 990 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 990 scale: '5' date_modified: '2026-07-17' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # ICIMS Reviews **Vendor:** ICIMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.2/5.0 **Total Reviews:** 990 ## About ICIMS ICIMS is the talent acquisition platform that unites the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continual AI innovation and a highly extensible platform, ICIMS makes hiring a true business advantage. Our platform includes ICIMS Hire and ICIMS High Volume Hiring (ATS), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI -- all designed to work together within an extensible ecosystem that supports how and where organizations hire. ## ICIMS Pros & Cons **What users like:** - Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. (71 reviews) - Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. (48 reviews) - Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. (45 reviews) - Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. (38 reviews) - Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. (38 reviews) - Users value the **in-depth reporting and efficient candidate matching** capabilities of iCIMS, enhancing their recruiting process. (36 reviews) - User Interface (33 reviews) - Customization Options (32 reviews) - Helpful (29 reviews) - Talent Acquisition (29 reviews) **What users dislike:** - Users find **limited customization options** in iCIMS, impacting usability and overall user experience. (27 reviews) - Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. (26 reviews) - Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. (22 reviews) - Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. (21 reviews) - Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. (19 reviews) - Users face **integration issues** with interview scheduling, affecting connectivity with calendars and candidate self-scheduling. (18 reviews) - Users find the **difficult learning curve** of iCIMS due to its complex dashboard and customizations challenging to navigate. (17 reviews) - Users face **missing features** in iCIMS, such as outdated products and limits on data export capabilities. (16 reviews) - Users find iCIMS to be **not user-friendly** , with complex processes and unintuitive navigation that hinder efficiency. (16 reviews) - Access Limitations (15 reviews) ## ICIMS Reviews ### 1. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about ICIMS?** The page designs are straightforward and allow users tp find the functions. **What do you dislike about ICIMS?** The searching functions depend on the correct format of filters too much. For example, spaces and commas between different text could cause results not to show up, and there is no example of the search format that could be accessed on the same page. There could be filters for managers to check applications by applicant IDs and dates. **What problems is ICIMS solving and how is that benefiting you?** It's easy to track information needed. ### 2. iCIMS User Admin **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda T. | Recruiting Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about ICIMS?** Visually pleasing user interface, from what I hear from our users. Can be customized to fit the needs of the business. **What do you dislike about ICIMS?** Support has gone down hill over the last several years. Recent months I've seen better response times from the help desk though; so hopefully that trend will continue. **Recommendations to others considering ICIMS:** Consider the user population and their different roles/access levels **What problems is ICIMS solving and how is that benefiting you?** We're using ATS, TextRecruit, CRM, Video Studio, Career Sites and a couple other products. **Official Response from Christie Avila:** > Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. ### 3. The iCIMS Talent Cloud is a Necessary Next Step **Rating:** 3.5/5.0 stars **Reviewed by:** KC G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about ICIMS?** What is most helpful about the Cloud is the integration of new talent into the system with much less effort and time - no one is ever lost! **What do you dislike about ICIMS?** Sometimes the information doesn't move as quickly, or has some inconsistencies, from the Cloud to the iCIMS platform. **What problems is ICIMS solving and how is that benefiting you?** Can make it easier to engage candidates - this is a huge bonus in today's world where many folks are getting repeatedly tapped on the shoulder thru social media ### 4. iCIMS review - helpful system **Rating:** 3.5/5.0 stars **Reviewed by:** Star P. | Ops Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about ICIMS?** I like the ability to build searches to pull data reports. It helps our team a lot. **What do you dislike about ICIMS?** The lag time in getting responses to cases, especially in urgent situations. **What problems is ICIMS solving and how is that benefiting you?** Tracking application data and storing important data. ### 5. I honestly think iCims is the definition of working smarter and not harder. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy M. | Sr. Recruiting Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about ICIMS?** iCims Talent Cloud makes it easier for us to streamline our workflows across multiple departments and systems. It also helps us customize for individual needs of each of our teams and user groups. **What do you dislike about ICIMS?** I would say the limited self-service features. Some things are not customizable by the end user and must be processed by customer care. I would like to see more self-service iforms, and email templates that are customizable by the everyday person. **What problems is ICIMS solving and how is that benefiting you?** iCims is helping streamline our recruitment efforts across multiple states and allowing our people managers to be more hands-on when reviewing applications for their jobs. ### 6. iCIMS Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn F. | Recruiting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about ICIMS?** I love that iCIMS is configurable and that we are able to tailor the experiences of our candidates, applicants, employees, and office staff. We are also able to better track and report on important data and metrics. **What do you dislike about ICIMS?** I would like better accessibility to support or to be able to connect to more services within iCIMS instead of having to allow outside access so that our recruiting team can manage all aspects of our iCIMS experience. **What problems is ICIMS solving and how is that benefiting you?** iCIMS allows us to track data and provides us with specific reporting on that data so that we can share information in a variety ways easily with people across our organization. ### 7. Great Applicant tracking & Onboarding System **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca E. | Talent Acquisition Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about ICIMS?** in my opinion, it's very user-friendly and has many wahys you can do the same thing **What do you dislike about ICIMS?** sometimes the serive or implementations is lack-luster **What problems is ICIMS solving and how is that benefiting you?** it's easy to have new hires complete their onboarding paperwork ### 8. iCIMS ooo iCIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about ICIMS?** How easy it is to communicate with candidates and move them down the pipeline. **What do you dislike about ICIMS?** UI could use a refresh as it looks outdated. **What problems is ICIMS solving and how is that benefiting you?** Keeping track of our applicants during the hiring process ### 9. Icims Talent Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about ICIMS?** I like the usefulness of the dashboards. **What do you dislike about ICIMS?** I would like more AI support when it comes to evaluating or identifying candidates. **What problems is ICIMS solving and how is that benefiting you?** It allows me to move candidates through the applicant hiring process. ### 10. Swiss Army knife for recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ICIMS?** Dashboard is very effective and efficient **What do you dislike about ICIMS?** At times, there is too much information presented and confusing **What problems is ICIMS solving and how is that benefiting you?** Too complicated and learning the system in general. ### 11. Wonder-Tech Software **Rating:** 4.5/5.0 stars **Reviewed by:** Abdoul O. | HR Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ICIMS?** iCIMS makes recruiting so much easier and smooth. The system offers various insightful functions such as text engagement, Teams integrations, job posting/advertising, and social distribution, which helps streamline the talent acquisition experience for both recruiters and candidates. Not only iCIMS has a an excellent and dedicated customer service team, they also offer a plenty of resources to their clients to learn the platform to become proficient with its usage. **What do you dislike about ICIMS?** Reporting is iCIMS can be tricky if you are unfamiliar with the platform. Lately, iCMS made great effort to address these hiccups and share resources with clients to navigate these challenges through their learning academy. **What problems is ICIMS solving and how is that benefiting you?** With iCIMS, we are able to identify best practices to enhance the candidate experience, create effective strategies to optimize our talent management, and leverage systems improvements to empower different stakeholders in and outside the organization. ### 12. Great product overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Emiley S. | Corporate Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ICIMS?** iCIMS is very user-friendly. The ability to utilize TextRecruit is amazing! **What do you dislike about ICIMS?** Updates are not communicated with Users. Distribute update communications more frequently. **What problems is ICIMS solving and how is that benefiting you?** N/A ### 13. TA Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Sapna K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about ICIMS?** It's easier to navigate and is user-friendly. **What do you dislike about ICIMS?** Some features can't be automated and certain processes are hard to locate. **What problems is ICIMS solving and how is that benefiting you?** Making processes easier for candidates and employees to utilize. ### 14. Very Robust Reporting System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about ICIMS?** iCIMS has very strong reporting capabilties. The way to configure reports to be customizable is very user friendly. **What do you dislike about ICIMS?** While the system is very customizable, there are some things you wish you were able to add or change. Additionally, the systems logic doesnt always work the way you think it would. **What problems is ICIMS solving and how is that benefiting you?** Talent Cloud is helping track ROI and view trends in our TA strategy to better align with the business needs. ### 15. Fantastic way to reference check **Rating:** 5.0/5.0 stars **Reviewed by:** Jayme H. | Senior Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ICIMS?** It is all data driven. You can compare candidates to others with the same skill set. You do not have to call people randomly and take notes. Simple email reminders come out as well to alert someone that they need to complete the reference by a certain amount of time. **What do you dislike about ICIMS?** Truly nothing - it is very simple to use and it seems like an affordable technology to invest in. **What problems is ICIMS solving and how is that benefiting you?** We are a data driven company so seeing numbers matters. It is also very good for professional development - The manager knows exactly what they need to focus on in terms of their new hires' weaknesses and strengths. ### 16. iCIMS Experience - A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about ICIMS?** The system is easy to use, and one of the best features is how customizable the system is. **What do you dislike about ICIMS?** I used to love the fact that you could call into the help desk and speak to someone right away, I truly dislike that now everything becomes a ticket. **Recommendations to others considering ICIMS:** Please bring back live support staff when you call into the help desk. It feels like it takes a while to get someone to respond to the ticket and most times I just need to talk through some questions versus email them. It makes it really hard to try and email details because sometimes a question pops up during a discussion and you can't always type out everything into a help ticket. SUGGESTION: If there is an option while creating a help ticket to provide some available times for someone to call you, that would be an option that could expedite a call. **What problems is ICIMS solving and how is that benefiting you?** Being able to text a candidate is fantastic. ### 17. I think iCIMS has the potential to do some really great things but falls short with client support. **Rating:** 3.5/5.0 stars **Reviewed by:** Anne C. | Director, HR & Payroll, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about ICIMS?** I like the different functions for mass editing profiles and making large scale modifications to profiles. **What do you dislike about ICIMS?** Support is limited and sometimes comes at a premium cost **What problems is ICIMS solving and how is that benefiting you?** Mass scale hiring in a short term seasonal timeframe ### 18. Great way to more candid feedback regarding candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Dan T. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about ICIMS?** It's super easy for the recruiter - and it's awesome that all the information is collected, prepared and analyzed for you. Much more effective than old-school reference calls. **What do you dislike about ICIMS?** I have no complaints. works great. Nothing to dislike. **What problems is ICIMS solving and how is that benefiting you?** Helps us make sure we don't hire people that are just good resume writers and interviewees . . . .great way to find out how they really perform on the job from the people that know - their former bosses and co-workers. ### 19. iCIMS System Admin **Rating:** 2.5/5.0 stars **Reviewed by:** Dave J. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about ICIMS?** The ability to customize reporting, being able to search for help articles and video tutorials. **What do you dislike about ICIMS?** The time it takes to receive support on opened cases. Limits on fields within our ATS. **What problems is ICIMS solving and how is that benefiting you?** Being able to track our applicants in the candidate to hire process. ### 20. Solid **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about ICIMS?** Has the needed data and reports are easy to generate **What do you dislike about ICIMS?** Poor user experience, not easy to figure out right off the bat **What problems is ICIMS solving and how is that benefiting you?** Maintaining recruitment of high quality candidates ### 21. Excellent user friendly service that makes reference gathering easy and complete. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about ICIMS?** Completeness of references received - Instead of only getting a "yeah great" regarding a person you get some real insight into their personality and function within a workplace. People feel more comfortable revealing details with the anonymous nature of the service. **What do you dislike about ICIMS?** I really don't dislike anything, sometimes it is slightly difficult to find the right survey for titles as you have to word it just right, but it's not a major issue at all. **What problems is ICIMS solving and how is that benefiting you?** This gives us a lot of insight into the candidates we're looking to hire and allows a free-form entry for people's best qualities, and places where they may need improvement. The service also highlights potential fraud by checking IP addresses. ### 22. Ease for applying the jobs and employee referal. **Rating:** 4.5/5.0 stars **Reviewed by:** Promod P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about ICIMS?** It looks simple but effective, and various features like searching and categorising the job listing can be done. **What do you dislike about ICIMS?** With my recent experience with iCMS, I haven't found any drawbacks. **What problems is ICIMS solving and how is that benefiting you?** This is very helpful in the job posting and application process. ### 23. Efficient, effective, a ton of possibilities! **Rating:** 5.0/5.0 stars **Reviewed by:** EMILY D. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ICIMS?** You can do so many things in iCIMS, which really helps our company stay organized. **What do you dislike about ICIMS?** Due to the capacity of information iCIMS can hold, it often glitches or slows down. **What problems is ICIMS solving and how is that benefiting you?** There was an update recently, I haven't directly benefited from the update thus far, but I know that the iCIMS team is actively working to solve any issues. ### 24. Got the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Kimber R. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about ICIMS?** I liked that I could remind individual references through the system via email and text **What do you dislike about ICIMS?** Customizing the surveys to meet my needs **What problems is ICIMS solving and how is that benefiting you?** It helped because I did not have to call each reference myself, which freed up my time addressing other important aspects of my job ### 25. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tara S. | Talent Acquisition and Workforce Planning Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about ICIMS?** Easy candidate input. quick easy submission. applicant name and email; short form for entry. **What do you dislike about ICIMS?** I dislike that we cannot easily/quickly adjust/customize the number of references required per candidate. Allow companies to choose 2,3,4 or 5 (the company max for our business) **What problems is ICIMS solving and how is that benefiting you?** Solves our problem of time-consuming, multiple phone or cold calls to references. Increase productivity and saves time. Shortens wait time for applicants to new hire. ### 26. Skillsurvey - Making the Reference Check process so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli M. | Talent Acquisition Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about ICIMS?** I love the ease of completing references, the sourcing tool, the survey option. **What do you dislike about ICIMS?** There isn't an integration with our ATS yet. Not necessarily Skillsurveys fault. But hopefully, something that is available in the future. **What problems is ICIMS solving and how is that benefiting you?** Skillsurvey makes the entire reference check process so much easier and is also organizing the references so that we have the option to go back to them as potential hires. ### 27. Great Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about ICIMS?** The platform functionality is awesome, specifically around reporting. There are near endless filters to help determine which data should be displayed. **What do you dislike about ICIMS?** iCIMS customer support ticket times can be very long. At times we have had to wait weeks to have issues resolved. **What problems is ICIMS solving and how is that benefiting you?** iCIMS Talent Cloud allows us to track, market to, and efficiently tend to all candidates that apply or show interest in our company. ### 28. iCIMS Beginner User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | Human Resources Information System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ICIMS?** Easy to use interface that makes it simple for new users to navigate. **What do you dislike about ICIMS?** While iCIMS is easy to use, it is harder to master. Specifically the system configurations portion. **What problems is ICIMS solving and how is that benefiting you?** Using iCIMS Talent Cloud helps us find a pool of applicants that we may not have had access to before. ### 29. iCIMS ATS Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about ICIMS?** Easy to pull reports for ease of tracking information **What do you dislike about ICIMS?** Too many options that still require iCIMS technical support to assist with. **What problems is ICIMS solving and how is that benefiting you?** N/A ### 30. iCIMS Talent Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar B. | HRIS Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about ICIMS?** The ability to track applicants in a much more efficient matter. **What do you dislike about ICIMS?** System configuration from an admin perspective can be daunting at times. **What problems is ICIMS solving and how is that benefiting you?** Being able to track our recruiters' workflow has been mitigating many of our issues. ### 31. iCIMS has a lot of capabilities but it isn't always the most user friendly platform. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about ICIMS?** I like the reporting capabilities within iCIMS and the ability to add those reports to dashboards and Quick Links. **What do you dislike about ICIMS?** There is a lot of functionality that just isn't possible. For example, bulk adding pre-screening questions to requisitions. **What problems is ICIMS solving and how is that benefiting you?** I'd say iCIMS is helping me manage applicants and ensure our pipeline of incoming candidates is accurate/up to date. ### 32. Time Saver, Mixed Results **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about ICIMS?** It saves us a ton of time. Compiling all of the results into one place is handy too. SkillSurvey integrates into The Applicant Manager. Being able to add your questions is confusing but handy. Results are probably more candid overall than traditional phone call reference checks. **What do you dislike about ICIMS?** The manager response rate isn't crazy great. I've had more references than I expected to respond, detailing how unprofessional and impersonal performing background checks in this manner is. Some applicants have struggled with the tech side - perhaps it's not the most user-friendly experience for that group of folks. The integration into The Applicant Manager was a HUGE pain initially but not bad to use once set up. This may have more to do with The Applicant Manager than SkillSurve but is still worth mentioning. It takes longer to get responses than they advertise, especially when you factor in the time for an applicant to input their references. **What problems is ICIMS solving and how is that benefiting you?** SkillSurvey frees up a lot of time to focus on other aspects of the hiring process. Having all of the references in one platform and just a click away is handy. ### 33. SkillSurvey for Local Government HR **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry S. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ICIMS?** I love the data insights, areas for reference comments, and the comparison reports. I also love the reduced amount of time I spend on the phone and email references due to the automated process. It shows me the strengths and potential weak areas of each candidate, and I can test the impressions I had during the interview process. **What do you dislike about ICIMS?** Occasionally we have jobs where there isn't a survey match; this includes Parks and Recreation and our Assistant Director positions. Customizing the survey would be helpful if there isn't a direct match. Also, having a pricing renewal system with less than a 20% increase each year would be nice. **What problems is ICIMS solving and how is that benefiting you?** Time spent during the selection process and accuracy/better hires are the outcomes we've had using this tool. My team and I are big fans because it relieves us from a manual process and gives us a beautiful analytical report to hand managers. ### 34. Great experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Fulgham B. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ICIMS?** The iCIMS Talent Cloud is innovative and strategic. **What do you dislike about ICIMS?** There is so much to learn and be trained on it can feel overwhelming or hard to know where to start. **What problems is ICIMS solving and how is that benefiting you?** It is solving the collection of candidate data for me. ### 35. 8 years experience with three integrations in 3 different companies. iCIMS is a best in class ATS. **Rating:** 4.5/5.0 stars **Reviewed by:** Neil A. J. | Recruiting Operations Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ICIMS?** ICIMS has tools for every aspect of Talent Acquisition **What do you dislike about ICIMS?** Customer service lacks reaction time and knowledge **What problems is ICIMS solving and how is that benefiting you?** ICIMS is building out the ability for our org to share information that is pertinent to the user security level. ### 36. A streamlined way to hire new talent - iCIMS is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about ICIMS?** iCIMS provide a clear itemized list of past, pending, and future approvals needed throughout the entire step of interviewing and hiring new employees. This can be managed by admins and easily used by any employee in the pipeline. It helps keep track of historical interviews, resumes, and notes. You can also send reminders to others in the pipeline that something is pending their approval to speed up the process. **What do you dislike about ICIMS?** The user interface for iCIMS can be a bit overwhelming and outdated at times, mainly if you are used to many of the new fancy applications that companies put out these days. This is mainly intended as an internal company portal, though, so the functionality is still high, which is what is most important. **Recommendations to others considering ICIMS:** iCIMS is very customizable and can help track all new applicants in one place that anyone in your organization can access and see. **What problems is ICIMS solving and how is that benefiting you?** We are using iCIMS to organize our hiring process including collecting resumes through recruiters, scheduling interviews, sharing notes internally about candidates, and sending out offer letters. ### 37. iCIMS helped modernize our recruiting processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2022 **What do you like best about ICIMS?** Mobile apply, text recruit, ARI/chat bot **What do you dislike about ICIMS?** Wish there was automated logic for state specific requirements **What problems is ICIMS solving and how is that benefiting you?** Previous ATS was outdated and did not integrate well with other talent systems. ### 38. Geat service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about ICIMS?** It allows us to run reference checks without having to place calls to former employers or refs listed. In our digital world, this is just what we need! **What do you dislike about ICIMS?** There are a lot of different options to choose from when you select a role/title. It can be overwhelming. **What problems is ICIMS solving and how is that benefiting you?** Quick ref checks ### 39. Robust system to manage & track more than just applicants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about ICIMS?** I like all the options it offers. It can be a LOT, but if you spend the time up front to make it what you need, it pays dividends down the road. **What do you dislike about ICIMS?** The reporting is like 7 or 8 out of 10. There's a LOT of great reporting, but it's not as "intuitive" as you'd think - there are a lot of limitations by search type. **What problems is ICIMS solving and how is that benefiting you?** Prior to iCIMS, every recruiter managed candidates in their own desktop folders, and we manually posted jobs to all sites. We're way more streamlined now! ### 40. Great ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie L. | HRIS Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about ICIMS?** It is very user-friendly. It is accommodating for our ever-growing company. We like that we can use many integrations. **What do you dislike about ICIMS?** Only downside to iCIMS is the limitation it has on scheduled reports and filtering on them. **What problems is ICIMS solving and how is that benefiting you?** I really don't have any at this time. ### 41. Easy to use - great added sourcing benefit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ICIMS?** Skill Survey integrates well with our applicant tracking system. Once it's set-up, there's very little administrative maintenance work to be done. It's also great that they have an added sourcing option to capture data from references who may be interested in opportunities. **What do you dislike about ICIMS?** The reference default packages can be a little limiting. If you have positions that may not have great response rates with references, there are some system limitations that prevent you from accessing all of the reference information. **What problems is ICIMS solving and how is that benefiting you?** In the current environment, we have to pursue all available souring options, so it's great to have a passive system in the background to build a potential candidate pipeline ### 42. CRM is functional and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ICIMS?** Text Engagement is what I like the most. **What do you dislike about ICIMS?** Customer service could be better. Sometimes hard to reach people to help **What problems is ICIMS solving and how is that benefiting you?** Helping us recruit better and keep up with the new trends in hiring ### 43. SkillSurvey Review **Rating:** 4.5/5.0 stars **Reviewed by:** Brigitte F. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ICIMS?** I like how easy it is to request references from new candidates using SkillSurvey. The work is done for you via the templates. **What do you dislike about ICIMS?** I don't have any complaints about the platform. It's very user-friendly. **What problems is ICIMS solving and how is that benefiting you?** We no longer have to make phone calls to references and get the run around using paid employment databases to gather information. It was very time-consuming. ### 44. Super Easy Reference Check Process **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about ICIMS?** SkillSurvey makes reference checks quick and easy for both the prospective employee and their references. We like that prospective employees have the ability to submit their references when they are ready, and the references do not have to wait around for a phone call. We are able to establish templates and questions for specific positions that we feel are most relevant to the position hired for. **What do you dislike about ICIMS?** There is nothing to dislike at this time. **What problems is ICIMS solving and how is that benefiting you?** SkillSurvey allows us to review references anonymously and cross-reference each references' feedback to ensure consistency. Managers of the prospective employee are also able to review the candidate reports. ### 45. Applicant Tracking System for talent acquisition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about ICIMS?** You can store a database of candidates, both active and passive job seekers and retrieve their information anytime. **What do you dislike about ICIMS?** Lots of tabs to click in, but there's probably a reason its designed that way **Recommendations to others considering ICIMS:** Its a one stop solution for recruiters and talent aquisition managers to support them **What problems is ICIMS solving and how is that benefiting you?** This is an actual Recruiter's tool for talent acquisition, starting from introductions to the finish, which is offer letter generations and onboarding. ### 46. Senior Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ICIMS?** The recruiting workflow and the integrations available with other systems/vendors. **What do you dislike about ICIMS?** Creating notifications for hiring managers **What problems is ICIMS solving and how is that benefiting you?** Talent management capabilities. ### 47. Saves so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about ICIMS?** Skill Survey has saved our company so much time with reference checks. It makes the reference process smooth! **What do you dislike about ICIMS?** Entry-level candidates sometimes don't have a lot of references, so those are hard sometimes to do with this platform. **What problems is ICIMS solving and how is that benefiting you?** Time saving ### 48. The manhours and robust tracking/ sourcing time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about ICIMS?** What is most helpful is the ability to strategize and customize your recruiting efforts with the robust "realtime" tool of ICIMS Talent Cloud. The upside of using this ATS are the savings in manhours, tracking and sourcing. **What do you dislike about ICIMS?** If there is a suggestion you put into the software engineering team, it takes them awhile to get to it, but it does get addressed with their updates. **What problems is ICIMS solving and how is that benefiting you?** We had a major tracking problem with high volume industrial construction hiring with 25-50 hires a week. There were candidates that would try to bypass the hiring process in that that the former ATS system that we replaced didn't give us realtime or historical information to flag unqualified candidates. The benefits of our new system is that we've been able to stop the financial bleeding with bad hires. Within an 18 month period we've been able to see a major improvement. ### 49. Reference checking made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ICIMS?** Our HR team no longer has to worry about calling and playing phone tag with prospective employees references. Such a huge time saver! **What do you dislike about ICIMS?** It would be nice to have the software integrated into our existing ATS to eliminate the manual input of each employee. **What problems is ICIMS solving and how is that benefiting you?** We have been able to get references timely which has helped us gather more helpful information about the potential new hire earlier on in the interview and selection process. ### 50. I cims **Rating:** 4.5/5.0 stars **Reviewed by:** Jody J. | D, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ICIMS?** After I learned how to use the platform, I like how I can see all of the notes from my recruiters in anything they wanted to add about the candidates. **What do you dislike about ICIMS?** The program itself can be difficult to work through. Some of the tabs don't seem logical in their placement. The program could be more "user-friendly" **Recommendations to others considering ICIMS:** Make sure you like the usability of the program...I find it hard to maneuver **What problems is ICIMS solving and how is that benefiting you?** HR Recruiter is able to put candidates into the program and I can review them and either accept the invitation to interview or decline the saving me time in sifting through and actually having to interview multiple candidates ## ICIMS Discussions - [access same references](https://www.g2.com/discussions/26639-access-same-references) - 1 comment, 1 upvote - [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) - 1 comment, 1 upvote - [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) - 1 comment, 1 upvote - [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) - 1 comment, 1 upvote - [How do you obtain insight on soft skills?](https://www.g2.com/discussions/5495-soft-skills) - 1 comment, 1 upvote - [View ICIMS pricing details and edition comparison](https://www.g2.com/products/icims/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+04%3A15%3A31+-0500&secure%5Bsession_id%5D=c85c2055-8471-4e18-b82a-4aeb6f8e1f26&secure%5Btoken%5D=504b7240a78abf2c25404cb83d5e4c6ee27fd6b2a64c60b81bdc7379d61d9eec&format=llm_user) ## ICIMS Integrations - [Accurate](https://www.g2.com/products/acsonnet0-accurate/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Criteria](https://www.g2.com/products/criteria/reviews) - [Dalia](https://www.g2.com/products/dalia/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Hirevue](https://www.g2.com/products/hirevue/reviews) - [JDP](https://www.g2.com/products/jdp/reviews) - [JobTarget](https://www.g2.com/products/jobtarget/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Nexxt](https://www.g2.com/products/nexxt-nexxt/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Sterling Backcheck](https://www.g2.com/products/sterling-backcheck/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ICIMS Features **Basics** - Reporting - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Career pathing** - Employee Profiles - Career Paths **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Opportunity matching** - Opportunity Database - Opportunity Matching **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Analytics and integrations** - Skills Analytics - Reporting - Integrations **Job Content Creation** - AI-Generated Job Descriptions **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Natural Language Interaction **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top ICIMS Alternatives - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - [Jobvite](https://www.g2.com/products/jobvite/reviews) - 4.0/5.0 (652 reviews) - [Oracle Talent Management Cloud (formerly Taleo)](https://www.g2.com/products/oracle-talent-management-cloud-formerly-taleo/reviews) - 3.4/5.0 (347 reviews)