G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/26/2022

"Easy to implement and fairly intuitive"

4.5/5

What do you like best about Skilljar by Gainsight?

With a fairly streamlined implementation process, we were up and running in a short time. The system is very powerful. We aren't using all of the features yet and there are many powerful features that we're planning on growing into. It is fairly intuitive once you understand how the course management and the catalog pages work together. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

There's a bit of a learning curve in understanding groups and students and how they work together. We have to use code snippets to perform some functions that aren't readily apparent. There are some things that we can't manipulate that we have to rely on the Skilljar team to do. The analytics dashboard could be a bit less clunky. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

We have been able to host all of our eLearning content in one platform. We can see what our customers are accessing and use analytics to learn more about our customers. We are definitely engaging more with our customers in an interactive way versus simply providing them with a knowledgebase. Review collected by and hosted on G2.com.

Response from Jeremy Kelderman of Skilljar by Gainsight

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Hi there, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you!