G2

Kristin L.

Director, Customer Enablement & Training

Mid-Market (51-1000 emp.)

8/26/2022

"The most powerful, flexible, and approachable tool to scale customer training"

5/5

What do you like best about Skilljar by Gainsight?

The ability to tag and group content is my favorite feature because it allows you to show/hide filters based on the catalog page you visit. This functionality is incredibly powerful for showcasing a huge library of content, logically organized by different content types and learner personas. The Skilljar team is also very knowledgeable and goal-oriented. On multiple occasions during implementation, my developer team asked to speak to someone "technical" at Skilljar, and my assigned Implementation Manager was fully capable to handle the questions they asked. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

There are a couple of features lacking for which I've made feature requests: Path completion events, email customizations for path enrollments, and cosmetic "nice to haves" for the web design experience. All things considered, there aren't many things for which I haven't been able to find a workaround. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar helped us execute our vision for a self-sufficient learning system for anyone to use our product to the fullest extent. By delivering self-led learning paths by persona, we've reduced risk within paying customers by easing change management and nurturing after onboarding. We've also reduced the average number of days in our customer onboarding process, spend less time in 1:1 training, and influenced time to effectiveness within employee onboarding. Although we are early in our program, we also see the potential for growing our brand and influencing account acquisition. Review collected by and hosted on G2.com.

Response from Jeremy Kelderman of Skilljar by Gainsight

edit

Hi Kristin,

Thank you for your review! We appreciate the positive and constructive feedback as we continually look to provide our customers with the best experience. It's exciting to see how the partnership with Skilljar has helped your program and that you've felt well taken care of by our teams.

Best,

Jeremy