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EC

Verified User in Computer Software

Enterprise (\> 1000 emp.)

8/24/2022

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"Be prepared to do the work to make it work..."

1.5/5

What do you like best about Skilljar by Gainsight?

It has all the core features you would expect out of the box - course builder, SCORM support, and is easy to embed videos from another site (we use Wistia).

There are plenty of integrations for you to integrate your full stack of learning tools. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Many customizations to the product are handled through code snippets - these are prone to error and require a lot of internal documentation to keep track of which settings have been entered to manipulate what. These code snippets are most commonly the answer to quick a configuration of the product rather than making the choice available in the UI.

The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector.

No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality.

Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details.

Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

We need to be able to rapidly build and publish content to our customers and Skilljar as a platform allows that. We have different groups and personas and we are able to set up the platform with a unique experience for each. Review collected by and hosted on G2.com.

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Response from Jeremy Kelderman of Skilljar by Gainsight

[Editedit](https://www.g2.com/survey_responses/skilljar-by-gainsight-review-6993264/official_response/edit)

Hi there,

Thank you for sharing about your experience with Skilljar. I've escalated your feedback as our goal is to offer our customers the best experience possible. The Skilljar Leadership Team has already reviewed your comments and would like to reach out to learn more from you but are unable to do so as this is anonymous. We'd appreciate it if you would mention this feedback directly to your CSM. Alternatively, you can notify our Support Team using the attached Resource URL. Once we receive your contact information, CS Leadership will be in touch to discuss further.

Thanks,

Jeremy

[See how Skilljar by Gainsight improved](https://support.skilljar.com/hc/en-us/requests/new)

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 384 reviewers think of Skilljar by Gainsight

9.1 out of 5 · Verified reviews from real users

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