What I like best about Gainsight is how it allows us to bring everything together into a single, cohesive experience. The integrations between Gainsight products like CS, PX, and Skilljar ensure our teams are aligned and able to act on real-time insights. Features like automated course assignments within Skilljar save us time and help scale our onboarding more effectively. Gainsight’s tools have also allowed us to focus implementation resources strategically, bring clarity to client engagement, and improve our ability to track and measure training adoption and retention.

The support team is fantastic, too – responsive and invested in understanding our unique challenges. Gainsight’s features and reliability provide a much stronger foundation for centralizing our customer education and engagement efforts. We’ve seen real ROI in saved resources and strengthened client relationships. Review collected by and hosted on G2.com.

The main challenge we’ve faced with Gainsight is ensuring all our complex use cases seamlessly align across the products, especially due to the varied needs of our internal teams and acquired businesses. It’s taken time and effort to navigate those intricacies, but the Gainsight team has been supportive in helping us work through them. As we continue integrating tools like PX and Skilljar, we’d love to see even more guidance tailored to addressing complex, multi-business-unit setups. Review collected by and hosted on G2.com.