G2

Giuseppe P.

Integration & Deployment Manager

Mid-Market (51-1000 emp.)

4/23/2026

"From Salesforce to SiteTracker: a step forward for complex operations"

4/5

What do you like best about Sitetracker?

SiteTracker fits our business natively — sites, projects, field assets, and work orders are first-class concepts in the platform, so we don't need to force our processes into a generic CRM model. The out-of-the-box features are powerful, and with the right configuration they already embed a significant amount of automation: Trackers, status-driven logic, and workflow rules handle a large share of operational orchestration without custom code. For a team managing complex, multi-country infrastructure rollouts, this means doing more with fewer resources. Review collected by and hosted on G2.com.

What do you dislike about Sitetracker?

What do you dislike about SiteTracker?

The platform's flexibility comes with real complexity — the configuration logic behind Trackers and the permission set architecture requires a dedicated, full-time admin to manage effectively. The UI still has room to grow: some workflows feel unintuitive and the underlying power of the platform doesn't always surface clearly for end users. Warehouse management needs further development to cover our operational requirements, and the latest preventive maintenance release has introduced issues that are actively slowing down our operations. These are areas we hope the product team prioritises. Review collected by and hosted on G2.com.

What problems is Sitetracker solving and how is that benefiting you?

SiteTracker is solving our core challenge of managing complex infrastructure projects at scale without relying on fragmented tools. The project management capabilities are strong, and the Tracker functionality has been particularly effective at driving user adoption — its spreadsheet-like interface makes the transition away from Excel feel natural, which is a real win when rolling out a new platform to operational teams. Beyond adoption, SiteTracker is also helping us rethink how we work: when the platform has a native way of doing something, it pushes us to question our existing processes and consider whether there is a better approach. That mindset shift — letting the platform guide process design rather than forcing the platform to replicate legacy habits — has been one of the less obvious but most valuable benefits of the switch. Review collected by and hosted on G2.com.