G2

Martin P.

Ingeniero de soporte

Mid-Market (51-1000 emp.)

8/11/2019

"Sirportly has tools for ticket management and analysis that will help you improve your productivity"

4/5

What do you like best about Sirportly?

Sirportly has a user interface similar to that of an email, where you can see the assigned, pending and resolved tickets. The platform focuses on all the information on support tickets being in one place and updates can be made between members. Review collected by and hosted on G2.com.

What do you dislike about Sirportly?

The website frequently has problems when it is accessed from Internet Explorer. The browser throws server connection errors, so opening the different features of the platform will take a long time. Review collected by and hosted on G2.com.

Recommendations to others considering Sirportly:

This platform is a large help desk that has a friendly interface that can easily adapt to the work of its support agents. I would recommend using all the features to make the most of customer service. Review collected by and hosted on G2.com.

What problems is Sirportly solving and how is that benefiting you?

Sirportly has allowed my organization you to track the tickets and easily track which are the most frequent inconveniences, which allows us to study which would be the most consistent responses and thus reduce the number of requests we receive in our solution center. Review collected by and hosted on G2.com.