G2

TS

Tom S.

Parts Manager

Mid-Market (51-1000 emp.)

6/28/2022

"GREAT FOR IMPROVED SERVICE EXPERIENCE"

4.5/5

What do you like best about Singlethread?

VERY EASY TO COMMUNICATE WITH CUSTOMERS. WE CAN COLLECT PAYMENT, SEND DOCUMENTATION, AND COMMUNICATE VIA TEXT SO CUSTOMERS CAN RESPOND WHEN IT IS MOST CONVENIENT FOR THEM. IT IS STILL POSSIBLE TO USE FOR INTERNAL COMMUNICATION, BUT IT SEEMS TO BE OPTIMIZED MORE FOR COMMUNICATION BETWEEN CUSTOMERS AND SERVICE ADVISORS. Review collected by and hosted on G2.com.

What do you dislike about Singlethread?

THE BACK-END SHOP COMMUNICATION IS STILL A LITTLE ROUGH. MOST OF THE STATUS UPDATES SEEM TO BE PLANNED OUT FOR SERVICE ADVISOR AND CUSTOMER COMMUNICATION. IT IS CLUNKY TO SEE IF A TECHNICIAN HAS PUT A PART ORDER FOR ONE OF THEIR REPAIR ORDERS. WE TRIED HAVING TECHNICIANS TRANSFER PARTS LISTS THROUGH SINGLETHREAD BUT IT ENDED UP BEING FAIRLY CLUNKY. Review collected by and hosted on G2.com.

What problems is Singlethread solving and how is that benefiting you?

SINGLETHREAD HAS HELPED TO ELIMINATE CONFUSION AT THE CASHIER. IT ALSO SPEEDS UP CHECKOUT TIME. WE HAVE NOTICED AN INCREASE IN CUSTOMER SATISFACTION FROM INDIVIDUALS WHO OPT TO COMMUNICATE THROUGH SINGLETHREAD. OUR SERVICE ADVISORS FIND IT VERY HELPFUL AS A WAY TO KEEP CUSTOMERS UP TO DATE ON THE STATUS OF THEIR VEHICLE. Review collected by and hosted on G2.com.