G2

Joe P.

Parts Manager

Mid-Market (51-1000 emp.)

6/28/2022

"GREAT FOR FRONT END APPLICATIONS"

4/5

What do you like best about Singlethread?

VERY EASY TO COMMUNICATE DIRECTLY WITH CUSTOMERS AND MAINTAIN WORKFLOW STATUS THROUGHOUT THE SHOP. OUR SERVICE MANAGER MAKES GREAT USE OF THE APP. IT HAS REDUCED THE TIME CUSTOMERS NEED TO SPEND AT THE CASHIER PICKING UP THEIR VEHICLES. Review collected by and hosted on G2.com.

What do you dislike about Singlethread?

MOST OF THE FUNCTIONALITY SEEMS TO BE SET UP FOR THE SERVICE ADVISORS AND TECHNICIANS. WE HAVE TRIED TO USE THIS SOFTWARE AS A METHOD OF COMMUNICATION BETWEEN OUR PARTS DEPARTMENT AND TECHNICIANS, BUT THE STATUS UPDATES AND METHODS TO TRANSFER PART ORDERS ARE STILL ROUGH AROUND THE EDGES. Review collected by and hosted on G2.com.

What problems is Singlethread solving and how is that benefiting you?

IT HELPS PREVENT CONFUSION AT THE CASHIER. SINGLETHREAD ALLOWS US TO PROVIDE CUSTOMERS WITH DOCUMENTATION AND SEEK APPROVAL FOR REPAIRS REMOTELY. SOME CUSTOMERS STILL PREFER TO COMMUNICATE VERBALLY OR IN PERSON, BUT A LARGE MAJORITY OF OUR CUSTOMERS PREFER THE CONVENIENCE OF TEXT COMMUNICATIONS. Review collected by and hosted on G2.com.