G2

Larissa F.

CEO & Director

Small-Business (50 or fewer emp.)

8/30/2026

"Strong Margin Visibility, Smooth Xero Integration, and AI-Powered BI Insights"

4/5

What do you like best about Simpro?

Gross profit margin visibility is strong, and there are multiple ways to make the product work for our company. Downtime is minimal, and the team takes initiative to enhance the product and keep up with changing technology. Pricing is acceptable. Integration works well with Xero. The AI intelligence means we spend less time trying to make BI reporting work for us, and more time analysing the results. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Support is really lacking. Communication is often delayed, especially when you’re trying to resolve an issue. Changes also get made without notice, which can make it difficult for staff to accommodate the interface changes at times. Each division of SimPRO is stated as being disconnected when in reality it isn't, which is confusing to the end user and causes delays. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Being able to see exactly where gross profit margin leakage occurs is the biggest factor for our business. Whether it’s a technician needing more training, a salesperson not including the right items at the quoting stage, or costs coming in higher than anticipated, it gives us clear visibility into what needs attention. That insight helps us keep improving the business on a continual basis. Review collected by and hosted on G2.com.