G2

Verified User in Sports

Small-Business (50 or fewer emp.)

10/8/2026

"Excellent Chat Support and a Simple, App-Like Booking Experience"

4/5

What do you like best about SimplyBook.me?

We recently set up SimplyBook.me for our client, TB Foot. At first, it wasn't as straightforward to use as we had expected. However, the online support team available through chat was excellent. They were always helpful and took time to guide us through the features, which made it much easier to understand the system and get everything set up for our client.

We also like how simple the booking process is for customers. The option to add the booking page to their phone's home screen is also a great feature. It is almost similar to having an actual app. Review collected by and hosted on G2.com.

What do you dislike about SimplyBook.me?

One of the main things we'd like to see improved is flexibility with regards to designing and customising the booking website. The layout and design options are quite limited and we ended up creating a separate website for our client and integrating SimplyBook.me into it. It works fine, but it would have been much more convenient to have everything in one place.

Another feature we think is important but not available is the option for customers making offline payments to enter a mandatory payment reference number during checkout. Having this information visible to administrators and included in booking notifications would make tracking and verifying payments much easier.

Overall, these are not major issues, but improving these areas would definitely make the platform even better. Review collected by and hosted on G2.com.

What problems is SimplyBook.me solving and how is that benefiting you?

Our client, who owns a football pitch, needed a simple way for customers to book football pitch slots online without having to call or message to check availability.

SimplyBook.me made the whole process so much easier. Customers are able to see available slots, choose a time and date that suits them and make their bookings directly online. The options for multiple bookings, group bookings and membership discounts were also a big plus, as they gave us more flexibility to meet our client needs, especially for corporate clients who booked long-term.

Another feature we like is the SimplyBook.me Admin App. It's incredibly useful for managing and keeping track of bookings on the go, without having to log in through a computer.

For us, it meant being able to offer our client a practical and reliable booking system without having to develop one ourselves. Review collected by and hosted on G2.com.