# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 642 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users commend the **excellent customer support** of SimpleTexting, highlighting quick responses and ease of contact. (3 reviews) - Users value the **quick and responsive chat support** of SimpleTexting, enhancing their overall experience with the tool. (2 reviews) - Users value the **seamless CRM integration** of SimpleTexting, enhancing their messaging efficiency with quick API responses. (2 reviews) - Users find the **ease of use** of SimpleTexting exceptional, allowing for quick navigation and efficient messaging. (2 reviews) - Users value the **excellent support** from SimpleTexting, appreciating quick responses and helpful documentation. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - API Integration (1 reviews) - Documentation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users report **poor customer support** , experiencing slow response times and unresolved issues affecting critical communications. (2 reviews) - Users face **access issues** as changing passwords does not log users out on all devices, leading to security concerns. (1 reviews) - Users experience **unreliable alerts** and face delays with customer service responses through the chat feature. (1 reviews) - Users experience **delay issues** during setup, impacting the overall speed of implementation with SimpleTexting. (1 reviews) - Users experience **delays in setup** , which can take weeks despite faster turnaround promises. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. Lifesaver during Covid 19 **Rating:** 5.0/5.0 stars **Reviewed by:** Janet B. | Executive Assistant/Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about SimpleTexting?** It's a way we can reach our employees quick and all at one time! **What do you dislike about SimpleTexting?** Probably not being able to add team members and keywords without having to contact ST. **What problems is SimpleTexting solving and how is that benefiting you?** During Covid 19, we have been able to communicate with employees as well as family members very quickly and update them on what is happening at our facilities. And this has continued even after covid! ### 2. Easy - Does Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** SimpleTexting is extremely easy to use. I have used several other texting services and we have been extremely happy with SimpleTexting. We can customize our messaging in every way we could need to. Really helpful Customer Service as well. **What do you dislike about SimpleTexting?** I really can't think of much, I have not explored everything the platform can do yet, but maybe automated workflows would be nice if that is not already available. **What problems is SimpleTexting solving and how is that benefiting you?** We are able to upload and fire off big campaigns quickly. That's huge for us. We can also easily send simple one-off text messages to a specific customer if needed. ### 3. New Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about SimpleTexting?** It was easy to set up and get started and it didn't have features I didn't need or want. We didn't want to overpay for features we weren't going to use and the competitors software seemed a better fit for IT people than marketing. **What do you dislike about SimpleTexting?** All the compliance stuff, but all the companies have it. Verifying our account was fairly easy and quick and the team did respond quickly when I had questions about satisfying the compliance portion. **What problems is SimpleTexting solving and how is that benefiting you?** It is a good marketing tool, because nobody checks their email anymore to see marketing promotions and information. ### 4. Customer service is very attentive and the software is customizable based on your application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** The application is intuitive, which makes it easy to figure out things on your own. The customer service chat is also super helpful when you can't figure out exactly what you need. **What do you dislike about SimpleTexting?** It is hard for me to send messages all that the same time nationwide. I must setup 4 different lists based on time zones if I want a text to arrive at 6:00 AM, A feature that allows you to schedule your message to arrive a specific time based on where the user lives would be helpful **What problems is SimpleTexting solving and how is that benefiting you?** My client likes to be able to supply a nationwide group of construction workers with daily safety briefings. This not only keeps the workers in a safety first frame of mind it also benefits the client's rating with their insurance company since they are being so proactive ### 5. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about SimpleTexting?** Ease of use! The user help section are great, informative and very helpful. Customer support is great. I really enjoy the way to segment groups and love the ability to set up texts to send out in the future and not have to sit and do it each time. This allows our group to reach all of our participants timely! So glad we have found this platform! **What do you dislike about SimpleTexting?** Sometimes uploading contacts from excel sheets is difficult. I have had the wrong data upload into the wrong areas, but it is easy to correct. **What problems is SimpleTexting solving and how is that benefiting you?** We have saved hours with simple texting. We can send out educational videos to our groups, we can send out fliers of community events and reach out for volunteer help in one shot. We don't have to make individual calls or texts to each person, but have the ability to reply individually when needed. More information to the community faster. WONDERFUL! ### 6. Its great for the job I do here but I can't see me using this for personal use. Very useful **Rating:** 3.5/5.0 stars **Reviewed by:** CR M. | Assistant Transaction Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** It is very helpful and simple to send a text to our borrowers for responses or if we missed them when we call. A lot of our borrowers appreciate the effort we put in to reach them. **What do you dislike about SimpleTexting?** Not much to dislike about a texting platform. The credits were weird but that got handled here so there really is nothing else that we notice. Only thing that gets annoying is accidentally hitting tab in contacts and it not saving the name we put down but that doesnt take long to fix. **What problems is SimpleTexting solving and how is that benefiting you?** I have no idea what problems are being solved because I am not the person of contact to simple text here at our office. ### 7. Best choice ever **Rating:** 5.0/5.0 stars **Reviewed by:** Ardelina M. | Lead resident Services coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** I love that I can reach hundreds of customers within seconds. Prior to Simple texting I had to distribute flyers to 702 apartments in the complex, now,all I have to do is type my message and send it out. I love that residents can text me back with questions etc. **What do you dislike about SimpleTexting?** So far everything is great. I have no complaints. **What problems is SimpleTexting solving and how is that benefiting you?** Reaching out to 702 residents in the complex. Now I can focus on spending my time on things I need to do as opposed to walking the entire property distributing flyers and news about our upcoming events. ### 8. Simple to Use and User-Friendly that works for updating and MMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Cody B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** The user interface is VERY simple, easy to maneuver and works exactly as is. A plus is that it integrates with Zapier so the possibilities for automation are endless. **What do you dislike about SimpleTexting?** A lot of changes cause you to have to relearn small parts but not the system entirely. I do think there is a better way to manage the inbox by read, deleted, etc. **What problems is SimpleTexting solving and how is that benefiting you?** We use it to send automated texts to people who missed their appointments by reading a Google Sheet file through Zapier, this allows us to not hire a person to do so, EASY ROI. ### 9. Simple Texting For Business Growth! **Rating:** 5.0/5.0 stars **Reviewed by:** Billy C. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about SimpleTexting?** Easy to use and scalable i look foward to growing my business with the application. **What do you dislike about SimpleTexting?** Haven't found anything that I dislike, I enjoy using the system. **What problems is SimpleTexting solving and how is that benefiting you?** It provides me multiple ways to reach future customers. ### 10. Simple Text Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about SimpleTexting?** Very accessible app and allows me to see every situation i need to and every person I have reached or have not yet. There is no time when I wish I could see who I need to speak too because it's right in front of me. **What do you dislike about SimpleTexting?** I cant say much that I dislike about simple texting because it allows me to do everything I need to as well as see every person I need to so that I do not miss out on texting anyone. **What problems is SimpleTexting solving and how is that benefiting you?** I am not sure what they are solving but I have no complaints and am really happy about that. I hope simple texting continues to improve themselves so that we can have a great experience. ### 11. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Candice M. | AR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about SimpleTexting?** Simple texting allows me to communicate with customers at their convenience. **What do you dislike about SimpleTexting?** Once you read a text it is only available to you. **What problems is SimpleTexting solving and how is that benefiting you?** It is nice to have a conversation texted so that both parties are in full communication. ### 12. SimpleTexting makes it easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | Music Teacher, Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about SimpleTexting?** Ease of setup, smooth operational, great tech support **What do you dislike about SimpleTexting?** I do not have any problems with SimpleTexting **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting makes communicating with my customers easier and faster. ### 13. Great system for communicaiton **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | Office and Technology Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SimpleTexting?** Being able to communicate with a wide range of people - it bridges the gap with younger demographics, and is easy to use **What do you dislike about SimpleTexting?** The mobile app/page is rather annoying. I'm constantly having to log in. I'd rather like to stay logged in on my iPhone. **What problems is SimpleTexting solving and how is that benefiting you?** Helping me bridge gaps between groups, and get quick and timely communications out to folks based on the applicability to others. i like being able to use our content management system to define populations. ### 14. Easy to Use Texting Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan J. | Marketing & Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** SimpleTexting is very easy to use. I love that you can schedule when texts are sent and easily see who is responding to your messages. I like that you're able to include links and track the amount of clicks you are receiving. **What do you dislike about SimpleTexting?** I don't like the character limit for sending messages. This really impacts us when we try to send messages in other languages as they count accents as special characters. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting allows us to communicate quickly and efficiently with our employees. We primarily use this product to send critical internal communications quickly. ### 15. Simply amazing for interacting with Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine A. | Sales Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** I like the desktop notifications. You have to multitask a lot on a computer, so being able to see when a text comes in while on a different screen helps so much. **What do you dislike about SimpleTexting?** I wish there were a way to create templates for texting. Sometimes retyping the same or similar messages can get tiresome. That would be a nice feature to add to improve the experience. **What problems is SimpleTexting solving and how is that benefiting you?** For our business, it created a way for us to communicate with our clients and serve them better effectively. With auto reminders for appointments or even if they can't call us they can text and we are readily available. It just makes it so easy. ### 16. Clean, easy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Terrie R. | Business Operations Management, Registrar, Human Resources, Recruitment, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SimpleTexting?** I like being able to sort the inbox to read/unread so that I can easily respond to messages. Send mass texts that are not from my personal cell phone. **What do you dislike about SimpleTexting?** I dislike that I cannot send 1 text at a time. I would like to be able to send a request for approval to use, 1 cell number at a time without having the create a group etc. **Recommendations to others considering SimpleTexting:** I would like to be able to send a request for approval to use, 1 cell number at a time without having the create a group etc. **What problems is SimpleTexting solving and how is that benefiting you?** Instant mass communication with parents the way they like to be communicated with. Many times our messages are something like: "The game is over early! Please come pick up your students. " ### 17. Simple texting is simple, well organized and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about SimpleTexting?** I love the custom integrations and keywords available in Simple Texting. It is straightforward and easy to use. I also like that I can work from my desktop or my phone, depending on my circumstances. I have tried many other texting platforms, but nothing has come close to Simple Texting. I highly recommend it. **What do you dislike about SimpleTexting?** I honestly cannot think of anything that I dislike about Simple Texting. So far, it has been very straightforward and user-friendly. **What problems is SimpleTexting solving and how is that benefiting you?** Simple Texting has allowed us to reach our members in a timely fashion with pertinent information and updates. This allows us to be more productive in serving our subscribers/members. ### 18. Effective tool for our marketing funnel **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** We like the seamless integration within our marketing platforms that auto sends texts to designated lists and the customer support has been excellent throughout our partnership. **What do you dislike about SimpleTexting?** The platform has served its purpose well and I do not have any significant complaints. The additions of SMS templates would be nice for new announcements, promotions etc. **What problems is SimpleTexting solving and how is that benefiting you?** The service's main benefit is the auto texting feature that notifies new affiliates that join our email list that they have been accepted as well as the next steps that are texted in a sequence. ### 19. Great text marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** ray m. | Marketing specialists, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about SimpleTexting?** What I like best is the simplicity of being able to send a marketing text to multiple prospects. **What do you dislike about SimpleTexting?** So far I have not found any disatisfying attributes to this app since i only need it for text marketing, and it gets the job done **What problems is SimpleTexting solving and how is that benefiting you?** In my business I have a large list of contacts for potential clients, so before Simple Texting I use to reach out to each if them one by one and many times couldnt get to the whole list of contacts and this is where Simple Texting has helped my business out. ### 20. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Deann B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about SimpleTexting?** This systems was great at helping me get started with SMS text message quickly. I did not know where to start and other interfaces seems way too complicated. Thanks for making it easy for a novice! **What do you dislike about SimpleTexting?** So far so good. I have been pleasantly impressed with the simplicity of the platform. The only downside was during the free trial you only get 50 messages. Other companies provided around 100. **What problems is SimpleTexting solving and how is that benefiting you?** Simple texting is helping me get my texting solution up an running with little headache. We all know people are not viewing emails. Text messaging has a better open rate and is apart of a multifacted marketing strategy. ### 21. Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Claira B. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SimpleTexting?** Simple Texting is super straight forward and easy to understand- its as easy as texting your friends! **What do you dislike about SimpleTexting?** Only downside is you pretty much cannot include emojis unless you want to pay double the price or only send 2 words with the emoji LOL. **What problems is SimpleTexting solving and how is that benefiting you?** It's allowing us to contact our attendees faster ### 22. Very helpful staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about SimpleTexting?** I like that the staff makes all efforts to follow up on issues presented and resolves in a timely manner **What do you dislike about SimpleTexting?** I dislike my experience with the Mac OS app, where last time I opened the application, there was an apparent error populating the interface. This is not too bad because you can always just use the website if it doesn't work. **Recommendations to others considering SimpleTexting:** It's very important to do your due diligence to understand the numerous ways to effectively employ the software to your business' benefit. Once you understand how SimplyTexting can help, you can then move forward in implementing a plan to act upon. It's a great platform to keep contacts organized. A/B testing should be used in a systematic fashion in order to gauge the effectiveness of your campaigns. Keep an eye on what you do and how it affects your bottom line. Make sure you have valid contacts that voluntarily opt-in. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting solves our issue of connecting with a large volume of clients. It also will bolster effectiveness of our marketing campaigns. ### 23. Amazing Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** jackie j. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SimpleTexting?** One of my favorite functions of Simple texting is when I initially set up my account i had a repetitive reach out to me within hours. At one point i needed to pause my account, the customer service agent was extremely knowledgeable and we were able to get things solved within minutes. **What do you dislike about SimpleTexting?** One thing that I dislike about simple texting is that I get logged out of my account every time i close the app. **What problems is SimpleTexting solving and how is that benefiting you?** One of my favorite functions of Simple texting is the ability to have all of my employees in one spot. It no longer takes 3 hours to get a message out to them! ### 24. Great service, easy to use, intuitive (for the most part.) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about SimpleTexting?** It is easy to set up, the customer service is great, especially the chat feature. I have been able to figure out a wide variety of ways to use the service, more than we had anticipated when we signed up. **What do you dislike about SimpleTexting?** The app is very clumsy and it sounds like they are working on that. Would like to be able to send texts to small groups just in the main screen, not having to make a group, and would love to be able to message international numbers. **What problems is SimpleTexting solving and how is that benefiting you?** We have hundreds of families at our summer programs and they just don't read emails. But they read and respond to texts. We have saved so much time chasing people down for forms, information, etc. And the ability to give real-time updates to large groups about transportation has been a game changer for us. ### 25. Super helpful to communicate with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SimpleTexting?** Like Facebook Messenger, but for 2 way text chat back and forth with a customer **What do you dislike about SimpleTexting?** Need to refresh/restart the app a lot. It's best when you reload the app from a cold start, and then it works perfectly. Not a huge issue, but I'm sure they will have it fixed soon. **What problems is SimpleTexting solving and how is that benefiting you?** Many customers want to call us, and we don't have time to answer, so we give them the option of texting us to get quick responses and help. They like it and we find it useful. ### 26. Our business loves the features of Simpletexting! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** This platform has made it significantly easier for our business to stay in contact with our employees and customers. From one-to-one texting to mass texting, Simpletexting has been great for our business. **What do you dislike about SimpleTexting?** I wish there were more options to restrict certain access levels to certain user accounts. For example, I would like to turn off the "campaigns" option for certain users so they can only read/send text messages and not have full access to the mass texting features. **What problems is SimpleTexting solving and how is that benefiting you?** We had issues staying in contact with our employees. If we had a message we needed to get to all of our employees, we would have to dial each of them individually. Now I can send a mass text in under 60 seconds! ### 27. I love how easy it makes it for me to text my residents **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbie W. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SimpleTexting?** I like being able to text residents. Most work during the day and it helps because they are able to text if they cant call. **What do you dislike about SimpleTexting?** I wish they would add more characters to each text line vs. having to send multiple texts. **What problems is SimpleTexting solving and how is that benefiting you?** It is solving being able to reach people more accessible. It benefits me because I can send a quick text vs. calling when they can't pick up. ### 28. Great for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley T. | Sales/Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about SimpleTexting?** I like the simplicity of the platform - it is simple and doesn't have a lot of clutter **What do you dislike about SimpleTexting?** I would like to create my own groups to organize my text messages into client groups **What problems is SimpleTexting solving and how is that benefiting you?** I have not used the program long enough to provide any problems to be solved. ### 29. It is what it says on the tin! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about SimpleTexting?** Straightforward, simple, and easy to use desktop and mobile app. This allows you to get the hang of it really quickly and get to work. We previously used a now defunked texting tool which was super easy but had many limitations. Sometimes, change is good. **What do you dislike about SimpleTexting?** Some texts do not require a response but if you do not reply, it is marked as waiting which, for anyone with any amount of OCD, will irk you. Also, if you're a single user, assigning texts to yourself is an added task. Perhaps being able to denote that somewhere would alter that feature. **Recommendations to others considering SimpleTexting:** Take a detailed walk-thru. You'll know immediately if it works for you **What problems is SimpleTexting solving and how is that benefiting you?** With changing regulations on contacting people, there is quite a fuss if your industry is non-sales related and consent is by proxy yet still contractually allowed as well as implied. Specifically, we are merely the go-between for our clients and their employees, passing on pertinent information regarding their health and financial wellness. While understandable, many companies have not taken that into consideration and made it nearly impossible to function. ### 30. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber G. | Membership and Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SimpleTexting?** We loved that we were able to create a wide variety of keywords as we have a wide variety of services that not everyone wants to hear about. And that it shortens URLs **What do you dislike about SimpleTexting?** The slowness of the app when sending and the limit of only 142 characters per campaign without using two credits per message. **What problems is SimpleTexting solving and how is that benefiting you?** They have been very helpful in making it affordable for our nonprofit! ### 31. Texting is important to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Rick O. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about SimpleTexting?** Easy to use. I can get alerts on my phone when a text has come in. Very mobile friendly. My employees can text prospects without using their own personal phone. **What do you dislike about SimpleTexting?** Some issues with screen refreshing. Typical of a browser based product. Not much to dislike about this product. **What problems is SimpleTexting solving and how is that benefiting you?** Quick fast and efficient communication with our clients. It works. We are using it for selling 1:1 and for mass communication. ### 32. Easy to Use, Meets All of Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about SimpleTexting?** The user interface is very intuitive and easy to use. Importing contacts and lists is extremely easy, and creating campaigns to schedule and send to those lists is a breeze. **What do you dislike about SimpleTexting?** Additional credits aren't cheap, and the threshold for what is considered to be a "long" SMS, which costs two credits per message instead of one, can be pretty limiting. **What problems is SimpleTexting solving and how is that benefiting you?** We wanted an intuitive solution to send SMS marketing to our opt-in lists. Specifically, we were looking for a solution that would allow us to schedule out multiple campaigns, and SimpleTexting makes that very easy. ### 33. Overall SimpleTexting is very effective in communicating with our constituents. **Rating:** 4.5/5.0 stars **Reviewed by:** Becca H. | Marketing and Event Planning Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about SimpleTexting?** It is convenient to have multiple keywords/campaigns on the same account. It works well with our various locations. **What do you dislike about SimpleTexting?** Recently, our Simple Text phone number was changed but we didn't receive a notification. I am hoping that was a one-time thing that others don't have to experience. It was quite inconvenient updating all of our marketing materials to reflect the change. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting has had pretty consistent and kind customer service whenever there is a problem that occur. The prompt responses are appreciated. ### 34. Use this app if you want better engagement with clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Head of Virtual Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about SimpleTexting?** 1. Autoresponders, scheduling, campaigns and the integration with software i.e Zapier. 2. I love how easy it is to use. 3. The thing that I like the most is that I can access it via the web. **What do you dislike about SimpleTexting?** The only critique I can think of is that I am unable to send text messages to my international clients. You could try incorporating access to international numbers. **What problems is SimpleTexting solving and how is that benefiting you?** 2-Way Messaging, it is easier now to close deals with 2-way messaging with your main mobile number or even get a new one. This way I can't help but say my clients feel special! ### 35. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Christine T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** I like the contact I have with my customers. It makes what I do a bit more personal. **What do you dislike about SimpleTexting?** I don't like that even though I am the only one using the system it puts my customers in 2 different groups and I sometimes miss a text because of that. **What problems is SimpleTexting solving and how is that benefiting you?** Notifying my customers of upcoming appointments and reminding them when they are due for another cleaning. Helps me to get more jobs on the callendar. ### 36. It's really easy to use and provides you with a toll-free number. **Rating:** 4.5/5.0 stars **Reviewed by:** Alan W. | Titanium Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about SimpleTexting?** This platform for texting prospects is really easy to use. You also get a toll-free number at no additional charge. One great feature is the ability to schedule your texts so you can go on to doing other tasks. **What do you dislike about SimpleTexting?** I've had some difficulty with uploading csv files into the "Contacts" folder. Your files have to be precise otherwise the platform will not accept them. I've had to enter information manually which I don't mind that much but less hassle with csv uploading would be more convenient. **What problems is SimpleTexting solving and how is that benefiting you?** I'm able to submit multiple texts simultaneously without the tedious task of sending individual texts. The provided toll-free number dedicated to texting allows me to free up my cell number for business calls without worrying about multiple calls blowing up my phone. ### 37. I would recommend Simple Texting **Rating:** 4.0/5.0 stars **Reviewed by:** Katie G. | Senior Manager, Early Learning and Family Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** I find it most helpful that Simple Texting is a seamless process to add constituents and send messages. In my opinion, I feel it is very easy to navigate for beginner users . **What do you dislike about SimpleTexting?** I wish Simple Texting offered more data reporting on who views the messages. It would be helpful for my data reporting purposes to know more about who opens the text message. I only can access data to see who clicks on the link I include in the text message. I wish I had data on who just opened and viewed the message. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is providing a service for our organization to send messages to constituents about our programming. ### 38. Great addition to Youth Program Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about SimpleTexting?** The system is very user-friendly and easy to use/understand. Plus, the app is excellent! **What do you dislike about SimpleTexting?** Wish the birthday integration was part of simple text, not a third-party solution. The ability to wish our members happy birthday via text versus asking them to reply with keywords to opt-in presents an extra step. **What problems is SimpleTexting solving and how is that benefiting you?** We can easily communicate with all our members with a few clicks. We have learned over the years that email is not the best form of communication when working with high school students. Now with the addition of texting, we can send reminders, schedule communication, and point them to detailed emails via text messaging. ### 39. Looking forward to seeing how this works! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about SimpleTexting?** We have just completed setting up the platform and have started testing how to use it. It does seem pretty simple. **What do you dislike about SimpleTexting?** The format for the postal code seems odd (they require a hyphen) but we found a work-around. **What problems is SimpleTexting solving and how is that benefiting you?** We have just started to use it but are hopeful it'll help us reach people we haven't been able to reach before. ### 40. Switching from Simple Text **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about SimpleTexting?** When deciding to use Simple Text, one of the most important considerations was how easy it was to operate. Both the installation and the actual use of it were very straightforward processes. No problems were encountered when we attempted to send our mass texts to the uploaded contacts and groups. It also allowed us to have custom automation keywords set for campaigns run by the marketing team. We thought this simple solution would help us get our text messaging campaigns up and running quickly. This made it possible for us to grow our campaign and marketing technology stack in a way that we hadn't initially thought was possible, but the fact that it was based on simple text made it a solution that was quick to use and quick to implement. **What do you dislike about SimpleTexting?** After delving deeper into the platform's architecture, the implementation was the aspect of it that we found to be lacking. The reporting options were badly inadequate, making it impossible for us to generate the reports and analytics that were necessary for analyzing our campaigns. It worked well as a basic texting platform, but this did not let us scale in the way we needed. Because of this, in particular, in addition to the platform's absence of survey options and many customization tools, which are all required to conduct a successful campaign, the platform simply did not have these elements. **What problems is SimpleTexting solving and how is that benefiting you?** Simple texting was solving the problem of needing a quick to use and quick to set up texting platform for our marketing team to dive into quickly and efficiently to get campaigns up and running. This was the key benefit needed when first looking at a texting platform. It allowed the basic tools such as contact uploading, keyword automation, and list segmentation. ### 41. SimpleTexting is a very intuitive platform with simple billing and simple features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about SimpleTexting?** I love the easily understood interface and simple pricing structure. SimpleTexting is a texting service without the frills other companies offer. They have everything you need to have a texting service without unneccessary complexity, in other words simple. **What do you dislike about SimpleTexting?** The only "downside" I have encountered is that a short code is not included with the SimpleTexting model but I don't believe it is their fault but instead an FCC issue. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting allows me to remind my customers of upcoming events and performances so they can stay in the loop and my company can be present on their minds. It makes it so simple to "advertise" what's going on to the people that I actually want to reach. ### 42. SimpleTexing is a no brainier **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about SimpleTexting?** The user interface is very well thought out. Everything you need is available in a menu and you don't have to go hunting it down like some other platforms. Customer support is very helpful and easy to get a hold of. **What do you dislike about SimpleTexting?** Haven't really found a dislike yet. While this dislike is not simpletexting specific, I do wish there were no carrier fees for texting from toll free numbers. The industry has gone away with free short code numbers and those were very convenient. **What problems is SimpleTexting solving and how is that benefiting you?** We have migrated from a much older platform where we were not able to import phone numbers into keywords without going through tech support or an api. We'd like to start using this to capture phone numbers from our websites. ### 43. Great and Simple way to communicate with our members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SimpleTexting?** Using SimpleTexting to communicate with our members about upcoming events greatly increased participation. The ease of being able to use the mobile app makes this a great tool. **What do you dislike about SimpleTexting?** The mobile app likes to sign you out quite often and can be annoying when you are wanting to receive notifications when people reply to your messages. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting allows us to have instant two-way communication in a straightforward instant format. ### 44. Great solution for 2 way texting customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jared E. | Chief Product Officer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about SimpleTexting?** The platform is easy to use and has great support. It didn't take me long to set up the automations that I needed to get in touch with leads and close more deals. **What do you dislike about SimpleTexting?** The one feature I wish was available in automations was a way to stop the automation I set up when a lead responds to a text message. **What problems is SimpleTexting solving and how is that benefiting you?** I use to use just email to nurture leads, but texting gets a much better open rate and response rate. I've already closed more deals using SimpleTexting in less than 30 days. ### 45. Simple Texting has been such a help in my business **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriell G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about SimpleTexting?** I love that I can schedule recurring messages to certain clients based on my list! Simple Text has replaced the need for someone to do this manually. **What do you dislike about SimpleTexting?** There aren't too many downsides yet. I wish I could see how many credits I am using all at once for both numbers I have connected. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting has solved the problem of my clients forgetting about class. It is also a way to access my parents quickly. ### 46. Easy To Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elvera G. | Director of Communications and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SimpleTexting?** The two-way texting feature is our favorite. The platform is simple enough for our least tech-savy employees to use daily. **What do you dislike about SimpleTexting?** The only thing I don't like is that I can only receive one email notification. I would love to send email notifications to multiple users. **What problems is SimpleTexting solving and how is that benefiting you?** We use SimpleTexting to provide customer service to volunteers and clients of our food deliveries. We also use it to schedule reminders and send out notifications. ### 47. Simple Text is Super Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Sally J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about SimpleTexting?** The enrollment process was a breeze, the whole page itself was comfortable enough to feel confident entering my personal information and they sent an email that made me want to complete my enrollment. **What do you dislike about SimpleTexting?** SimpleTexting could use a website update, it's still a good website all around but making it more user friendly would be key for SimpleTexting **What problems is SimpleTexting solving and how is that benefiting you?** Financial probems, it's helping me get out a hole that I put myself in ### 48. The BEST Text Alert communication system ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Shalandria J. | Manager, Student Life, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about SimpleTexting?** I have had a phenomenal experience since switching over to SimpleTexting. My students receive quality communication, and I'm able to communicate directly back to them individually. Also, love the ability to use previous message templates for new contacts. **What do you dislike about SimpleTexting?** I have no complaints thus far. THe software has worked wonderfully thus far. **What problems is SimpleTexting solving and how is that benefiting you?** Eliminating blocks and gaps in communication between my department and our student contact list. ### 49. Great support, easy to use, incredibly helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about SimpleTexting?** I love that SimpleTexting allows me to communicate with a varying audience size. Because you pay by credits, you don't have to be stressed about getting to a certain audience. This is super helpful to us as students graduate and our list is always changing. **What do you dislike about SimpleTexting?** One downside of SimpleTexting is that it's a pretty big expense. We consider it worth it, so that's okay! But it's not a cheap alternative to other marketing by any means. **What problems is SimpleTexting solving and how is that benefiting you?** It solves our issue of constantly pointing people to social media to stay informed. Now, we can connect with anyone as just about everyone has a phone. Super helpful! ### 50. It's easy to use and I love the fact that we have 14 days to trial it. **Rating:** 4.0/5.0 stars **Reviewed by:** Dana m. | Music Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about SimpleTexting?** The trial and ease of use. The trial makes it easy for use to know if this will fit our needs. **What do you dislike about SimpleTexting?** The cost for a smaller organization. I wish there was a pay-as-you-go option until we knew how much we would use it. **What problems is SimpleTexting solving and how is that benefiting you?** Communication with our congregation. We are struggling to get the information out to everyone and we need multiple ways to do that. ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote - [View SimpleTexting pricing details and edition comparison](https://www.g2.com/products/simpletexting/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-26+15%3A33%3A13+-0500&secure%5Bsession_id%5D=520a5a95-98bf-43a2-8e38-a73ef76d6049&secure%5Btoken%5D=0744fc82ab41f5a7d9c5b648878df16c17e2f1dc3e0c9fc4226a431eb48099ed&format=llm_user) ## SimpleTexting Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,327 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,433 reviews)