# Simplesat Reviews **Vendor:** Simplesat **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 165 ## About Simplesat Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. ## Simplesat Pros & Cons **What users like:** - Users praise Simplesat's **excellent customer support** , noting their kindness and readiness to assist whenever needed. (13 reviews) - Users value the **ease of use** of Simplesat, highlighting its user-friendly design and straightforward integration. (12 reviews) - Users praise Simplesat for its **easy setup** , making initial integration and customer engagement straightforward and efficient. (9 reviews) - Users love the **customizable survey creation** features of Simplesat, enhancing their data collection experience effectively. (8 reviews) - Users value the **easy integrations** with various systems, making survey implementation effortless and efficient. (7 reviews) - Feedback (6 reviews) - Integrations (4 reviews) - User Interface (4 reviews) - Customer Satisfaction (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users find Simplesat **expensive** now, especially after recent price increases and tier upgrades for essential features. (2 reviews) - Users find **integration issues** with platforms like Zendesk disruptive, as they require frequent logins and hinder workflows. (2 reviews) - Users feel the **survey customizability is limited** , wishing for more flexibility in design and branding options. (2 reviews) - Users find the **complex usability** of Simplesat makes setup challenging and not always straightforward. (1 reviews) - Users often face **connection issues** with Simplesat, leading to disruptions and requiring repeated log-ins to sync platforms. (1 reviews) - Limited Customization (1 reviews) - Users occasionally face **navigation difficulties** on Simplesat, but these issues are typically rare. (1 reviews) - Users find the **setup process not intuitive** , making it difficult to achieve desired configurations easily. (1 reviews) - Session Management (1 reviews) ## Simplesat Reviews ### 1. Effective Surveys with Room for Customization Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Nirel O. | Regional Training & Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Simplesat?** I like Simplesat's feedback dashboard because it helps us see customer feedback in real-time. I also appreciate Pete, our product expert, who helped smoothen our migration from a different platform. **What do you dislike about Simplesat?** Dashboards and reporting could be improved. Dashboards don't support double decimal points, and the filters/reports that can be added are quite limited. We encountered some feature loss from Stella/Medallia in regards to personalization of CSAT surveys for specific agents (no photos included for the agent) and question formatting that lead to a longer and droned out experience with our old survey question setup. We had to simplify our surveys to make it match Simplesat. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat for sending customer service surveys and integrating with Gladly, which helps us see customer feedback in real-time. ### 2. Simplesat support is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | VP of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Simplesat?** I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it. **What do you dislike about Simplesat?** I don't have anything to add here....... **What problems is Simplesat solving and how is that benefiting you?** Understand how our customers perceive the services we provide Identify where we excel and where we need to improve Provide opportunity for customers to provide useful feedback so they feel valued and heard Proactively identify any issues that might prevent us from achieving our target NPS Minimize churn risk due to something we're doing to cause customers to be dissatisfied with our company, people, or services. ### 3. Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Simplesat?** Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is top-notch, with quick resolutions and prompt modifications when needed. Setting up alerts to various tools for a executive visibility **What do you dislike about Simplesat?** It solves my Survey purpose, nothing I can complain about **What problems is Simplesat solving and how is that benefiting you?** Our Support portal does not provide easy modifications of survey which can help it make more interactive survey. Simplesat provides interactive and visually attractive surveys whihc helps increase the CSAT Take rate. It has helped us improve CSAT take rate from 4% to 12% and gradually increasing month on month OOTB Reporting is helpful to gain insights ### 4. Seamless Platform, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark H. **Reviewed Date:** January 28, 2026 **What do you like best about Simplesat?** I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a great help. The support team is highly receptive, very helpful, and responds quickly whenever I have questions or encounter problems. **What do you dislike about Simplesat?** The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to customize all aspects of the survey, like for example, allow me to change the opening question, allow me to add a photo background. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to gauge customer feedback and send surveys easily via a link. The support is very fast to reply, which is a great help. **Official Response from Hannah Logan:** > Thanks for your feedback! The custom survey background image feature is available, and I’ve sent you an email with details on how to set it up. We’re also working on adding form-type primary survey questions in the future—it’s on our product roadmap!🚀😉 ### 5. Outstanding Support and Customizable Surveys Making Simplesat a great Choice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Simplesat?** Their customer support is truly outstanding. Every question is answered thoroughly and promptly, and their team is always ready to help without ever making us feel like our questions are insignificant. Beyond that, we love how customizable the surveys are and how intuitive the data collection process has been. Our dashboards and topics are set up exactly the way we need them, perfectly tailored to what works best for us as a company. Overall, Simplesat provides a supportive, knowledgeable, and genuinely friendly experience! **What do you dislike about Simplesat?** Our experience with Simplesat has been overwhelmingly positive, so there’s very little to dislike. There are a few features we would love to see in the future, such as comparison benchmarks against industry standards and integration with our reporting platform, Syncly. However, the Simplesat team is always incredibly receptive to feedback. Whenever something isn’t available yet, they’re quick to consider our requests and explore ways to bring new features to life. Their openness, collaboration, and commitment to improvement make the platform even stronger. **What problems is Simplesat solving and how is that benefiting you?** There wasn’t a specific issue that led us to Simplesat. We simply wanted a deeper, more meaningful way to understand our data. Simplesat has been an incredible platform for achieving that. It allows us to gather insights through customized topics and clear, intuitive charts that benefit not only our team leaders and agents but also other departments. We’re excited to continue growing with Simplesat and look forward to how it will support us in the future. ### 6. Effortless Feedback Collection and Data Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rainel M. | Quality Specialist Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Simplesat?** I appreciate how straightforward and simple the integration process with Simplesat and other platforms like Zendesk was for my team. I find the data export incredibly useful for generating detailed reports, and the simplicity of the interface makes usage very rewarding. The ability to integrate with other market tools is a significant advantage for me. Overall, I rate it a ten and would definitely recommend it to others. **What do you dislike about Simplesat?** I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to log in again, which disrupts my workflow. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to gather client feedback through email and SMS, allowing us to identify trends and correct issues. It provides seamless data export for reporting, making it invaluable for detailed analysis. ### 7. Customizable Surveys with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | IT Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Simplesat?** I particularly appreciate the customizable interface of Simplesat, which allows me to tailor our surveys to our corporate identity. By being able to adjust CSS stylesheets, I can ensure that fonts, colors, and backgrounds are precisely aligned with our brand image, which is of great importance to us. Furthermore, the integration of Simplesat into our ticketing system Autotask PSA is an essential feature for us, ensuring a seamless flow of our work processes. I find the customer support from Simplesat to be reliable and helpful, which provides great assistance in case of problems or questions. I find the documentation excellent and the setup was relatively easy, making the onboarding to Simplesat straightforward. I also like the simple 14-day trial period without requiring credit card information, which gave us enough leeway to thoroughly test the features of Simplesat. **What do you dislike about Simplesat?** For us, the logic for converting questions (conditional conditions) could be a bit more extensive. The tool does support German in surveys, but the translations are only moderately good. Additionally, the admin panel is only available in English. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat for surveys to measure CSAT and NPS. It offers a simple interface, customization via CSS to maintain our corporate identity, and integration into our ticketing system Autotask PSA. ### 8. Simple, Intuitive, and Backed by Awesome Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie Y. | VP, Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Simplesat?** Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!) **What do you dislike about Simplesat?** No qualms... anything not built in has connectors to solve via an external app. **What problems is Simplesat solving and how is that benefiting you?** Providing visibility for our Voice of Customer reporting across various journeys and touch-points as well as post-interaction feedback for our team. ### 9. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Simplesat?** Simplesat's platform allows us to measure our performance directly by our customers as it gives them a voice. The easy-to-navigate portal lets us know where we may need improvement. **What do you dislike about Simplesat?** Perhaps an easy to click within reports that would populate a list of who when the number is clicked (currently cannot click). **What problems is Simplesat solving and how is that benefiting you?** Ability to provide our customers a voice in our performance. Ability to have that voice broadcasted on our website. ### 10. Simplesat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Simplesat?** I am using it for so long and it is providing the customer feedback and satisfaction survey tools. it will give you real time feeback collections and provide live performance dashboards and more options. it is very ease to implement and cutomisation is easy. **What do you dislike about Simplesat?** It has a multi language support and team performance insights also has best customer support. Nothing to dislike about it. **What problems is Simplesat solving and how is that benefiting you?** We don't have a tool to give us real time feedback collections, with the help of simplesat we have the real time feebacks from customers, analytic and reporting, multi language support and more. ### 11. Reliable Service, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Emanuel C. **Reviewed Date:** November 13, 2025 **What do you like best about Simplesat?** I appreciate Simplesat for its reliable service and helpful support. The integrations I've implemented run smoothly, which enhances the overall customer experience by allowing seamless data flow between platforms. When issues are reported, the support team is responsive and quick to action, ensuring that problems are resolved efficiently. This level of responsiveness contributes significantly to my trust in Simplesat as a reliable tool for managing customer satisfaction reviews. Given my positive experience with its dependability and excellent support, I am highly likely to recommend Simplesat to others. **What do you dislike about Simplesat?** No complaints **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to track and report issues impacting customer experience, benefiting from its reliable service and smooth integrations. Support is responsive and quick, ensuring any reported issues are swiftly addressed. ### 12. Effortlessly Enhances Ticket Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra S. **Reviewed Date:** February 17, 2026 **What do you like best about Simplesat?** I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 on recommending it. **What do you dislike about Simplesat?** Just started using it, so far so good. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat for its ease of use and the reporting feature, which helps us find ways to improve. ### 13. Simplesat: User-Friendly Feedback Tool with Rare Navigation Issues! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Simplesat?** In my opinion, Simplesat is an excellent tool for managing customer satisfaction and feedback. Its user-friendly design makes it simple to use, whether you are a customer submitting a review or a CX professional reviewing and acting on the feedback received. **What do you dislike about Simplesat?** Although the platform is generally very user-friendly and easy to use, there may be occasional difficulties when trying to access it or navigate in the most organized way. However, such issues are rare. **What problems is Simplesat solving and how is that benefiting you?** Simplesat gathers all our customer feedback in one place, making it much easier to review and assess! Having everything centralized allows us to more efficiently develop both individual and general solutions for our customers. ### 14. Excellent Customer Service, but More Features Needed at Lower Tiers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Simplesat?** Their customer service is top notch. They communicate well and always get back to you in a timely manner. Their widgets for your website are useful as well. **What do you dislike about Simplesat?** Their product is mostly intuitive. I would love if more features were available at lower tiers but they are pretty fair. **What problems is Simplesat solving and how is that benefiting you?** I think they are always striving to improve their product which helps make their product more useful for me. ### 15. Product review of Simplesat **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Simplesat?** The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well. Customer Support is the quickest. Easy of Integration with Ticketing system is also great Daily using the product as it is integrated with our one of the systems. Features are numerous to explore and use. **What do you dislike about Simplesat?** Nothing so far to dislike about this product at the moment after using this for more than 2.5 years **What problems is Simplesat solving and how is that benefiting you?** Benefiting the organisation to get the customer feedback on the support tickets and overall rating of the support side of things. How we are supporting to the customer and whether we put the values to the customer in sense of feedback from the customer. ### 16. Dedicated to a customer satisfaction with an expert of tailored solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer B. | Senior Technical Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Simplesat?** Simplesat consistently empowers me to achieve my goals, no matter how varied, by simplifying my work and making the entire process more enjoyable **What do you dislike about Simplesat?** Honestly, this is a tough question because there’s nothing I dislike about Simplesat. Their platform is intuitive, reliable, and delivers everything me and my company need. **What problems is Simplesat solving and how is that benefiting you?** Simplesat is solving the challenge of gathering and analyzing customer feedback in a streamlined and effective way. Their app makes it easy to capture real-time insights, identify areas of improvement, and maintain our strong customer relationships. The seamless integration with both Salesforce and Zendesk takes it to the next level by allowing feedback to flow directly into the two tools I use every day. This integration saves me time, reduces manual effort, and ensures feedback is easily accessible, making it simple to take action and deliver outstanding customer experiences. ### 17. Very Responsive, Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Senior Manager - Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Simplesat?** Easy to use platform. Extremely responsive Customer service! (Thank you as always Angelika!) When features are not available, the customer service/customer success team is quick to include them on their roadmap and bring them to life. Love that their team is dedicated to customer success! **What do you dislike about Simplesat?** So far, I haven't hit any roadblocks to using the platform, and as mentioned when there are suggestions about something that should be included the team is quick to add them for you! **What problems is Simplesat solving and how is that benefiting you?** Real time Visibility into Customer Sentiment ### 18. Easy and fast to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Simplesat?** When the setting are made,, its a fast and easy product to use - including followups and reports **What do you dislike about Simplesat?** Can be hard to make the setup as you like, and not allways straight forward **What problems is Simplesat solving and how is that benefiting you?** We use ot for feedback on everyday support and on hole implatations for our custemors ### 19. SimpleSAT in practice **Rating:** 5.0/5.0 stars **Reviewed by:** Terry M. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Simplesat?** It has features and functions as we need it to and is efficient for our budget. The best thing of all though, has been their willingness to quickly adjust our surveys to our use. They have taken out verbiage, adjusted sliding scales, and removed links we did not want - and they did it quickly at no charge. **What do you dislike about Simplesat?** I'm interested in whether they implement any of our suggestions, but even if they didn't it wouldn't be a problem. **What problems is Simplesat solving and how is that benefiting you?** Evaluating our company with respect to our existing customers in sales, engineering, and billing. **Official Response from Meg de Leon:** > Thanks for the awesome feedback! 😊 We love hearing how Simplesat is working for you. If you're ever curious about feature requests or upcoming releases, be sure to check out our Productboard—you can see what's in the works and share your ideas there too! ### 20. Simplesat - Practical, Cost-Effective, and Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Associate Director of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Simplesat?** We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the support as well. **What do you dislike about Simplesat?** There isn't much we don't like about Simplesat. Anytime we have questions, we're able to reach out to their team to get answers or give feedback on our experiences. **What problems is Simplesat solving and how is that benefiting you?** We're able to hear from our customers post CS interaction. We're able to take this feedback, positive or negative, and share it within our team to improve our product or processes. ### 21. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Simplesat?** The surveys and reports are easy to create and understand, and their support team is always responsive if you ever need to reach out. **What do you dislike about Simplesat?** I find it strange that the branding you configure doesn’t automatically apply to your survey templates. **What problems is Simplesat solving and how is that benefiting you?** My new CRM doesn't offer a customer feedback survey so Simplesat fills that gap. ### 22. Great tool to improve your customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rescue D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Simplesat?** Provides great feedback for the techs and allows users to have direct input. **What do you dislike about Simplesat?** We initially thought that we might receive a bunch of negative feedback etc... but that didn't happen and it's been a great tool. **What problems is Simplesat solving and how is that benefiting you?** Simplesat allows us to have direct input from clients shortly after service. This has been a great benefit for our techs to see what they are doing right. It's also been a great tool for management to evaluate tech performance and customer service. ### 23. Wonderful product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Simplesat?** Ease of configuration offered for CSATS are great especially its integration with CRM software. **What do you dislike about Simplesat?** No downsides I can think of. Great Service. **What problems is Simplesat solving and how is that benefiting you?** A good customisable CSAT product. ### 24. Amazing CSAT Data at Your Fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Manger of Client Retention, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Simplesat?** Simplesat's interface makes it really easy to see what's important to you. Working in the CX space, it's critical to be able to identify trends, areas of opportunity, and insights about your agents. SimpleSat makes it easy to see when we're getting better, and how other initiatives at the company ultimately affect our customer's overall experience. I love how clean everything looks, and reporting is really easy to navigate. Any time I've ever had to reach out their support team, they've given me an answer right away! My team is able to review SimpleSat metrics daily and pinpoint exactly what to focus on. **What do you dislike about Simplesat?** There's not much to dislike. I've recommended adding a darkmode feature just to make it easier on my eyes since I also use a number of other reports and dashboards when managing the day-to-day of my department. **What problems is Simplesat solving and how is that benefiting you?** SimpleSat gives us data into how well our CX team is performing. Before using this, our data was a bit skewed, and we didn't have a high response rate from our clients. By making the survey quick and easy to engage with, we're seeing enough clients share feedback to where we can take action on it and strategize what enhancements we need to add to our workflow, and what policies may need revision. ### 25. Great csat platform that integrates nicely with Connectwise **Rating:** 4.0/5.0 stars **Reviewed by:** Geoff C. | Professional Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Simplesat?** The ease of setup and intergrated with Connectwise PSA. **What do you dislike about Simplesat?** Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. **What problems is Simplesat solving and how is that benefiting you?** Simplesat allows us to easily gather customer feedback. Having that data available to us and synced back into our PSA makes maintaining customer relationships much easier. ### 26. Great Product and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ramachandra R. | Sr.Director Service Assurance & Customer Advocacy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Simplesat?** Ease of creating a survey and rolling it out. Ease of integration between systems. Effectiveness and efficiency of support team **What do you dislike about Simplesat?** Nothing as of now as we are satisfied with the features **What problems is Simplesat solving and how is that benefiting you?** Ease of sending and receiving surveys ### 27. SimpleSAT is Great and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Steven J. | Director of Business Operations | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Simplesat?** Easy to configure, great reporting, overall great product for our needs. **What do you dislike about Simplesat?** We have had no issues or complaints at this time. **What problems is Simplesat solving and how is that benefiting you?** Allowing us to have visibility on how our engineers are supporting our clients. ### 28. Continuously adding new features, being responsive to our questions & requests. Recommending. **Rating:** 5.0/5.0 stars **Reviewed by:** Jouni H. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Simplesat?** Their feature pipeline is very active, and also their responsiveness to any questions and feature requests has been great. We've been using Simplesat for Customer Support CSAT (in various platforms) and NPS for several years now, and there haven't been more than a couple of cases where we would've been missing any "nice to have" functionalities. All in all, it's a very robust and flexible solution. Implementation and ready-made integrations with 3rd party platforms are great. **What do you dislike about Simplesat?** Hard to find any. So far, it has met pretty much all of our requirements. **What problems is Simplesat solving and how is that benefiting you?** Originally we started using Simplesat to replace our ticket and chat systems own CSAT functionalities, as it offers much better customisation, and we can now also easily pile the data from different channels to the same tool. ### 29. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Simplesat?** Forthcoming. We started working together in 2018, and whenever we had a specific request or requirement, SimpleSat was always willing to accommodate us and deliver the feature we were looking for. They constantly improve and grow as a company and in product offerings. It is effortless to integrate with various CS systems. In addition, the HTML code can also be embedded in any email, so the implementation is also straightforward. The whole backend is easy to understand and configured. Their Customer Support is kind and always ready to assist. **What do you dislike about Simplesat?** Honestly, I cannot think of any. We have had a great relationship since day one based on mutual respect. **What problems is Simplesat solving and how is that benefiting you?** Varios metrics like CSAT, NPS and CES. All the above metric allow us to measure how our clients persive our CS, products and willingness to spread a word about us. Provided comments help us to decide which feature or product we should improve, develop and introduce. ### 30. Great MSP client feedback integratory for RMMs **Rating:** 5.0/5.0 stars **Reviewed by:** Allan O. | vChief Information/Administrative Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Simplesat?** The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey option. It works really well with SyncroMSP. I also appreciate the customer service (human) which even as an IT guy, I miss and appreciate when companies invest in live people to onboard or answer questions. I HIGHLY endorse SimpleSAT **What do you dislike about Simplesat?** None - price is right for what you need! **What problems is Simplesat solving and how is that benefiting you?** We are able to guage how our customers' experience is going and what we can do to continually improve. You csn't get any better than that. Additionally, the added benefit of facilitating other surveys like Google My Business is a HUGE plus. ### 31. Technical Support Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Efrat B. | Technical Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Simplesat?** Their quick service, attitude and easy UI **What do you dislike about Simplesat?** There are numerous issues with the Integration again and again **What problems is Simplesat solving and how is that benefiting you?** The flexibility to built Customer satisfaction survey which are customed to our need **Official Response from Meg de Leon:** > Thank you so much for leaving us a review! We're thrilled to hear that you're enjoying our quick service, attitude, and user-friendly interface—it’s incredibly rewarding to know these aspects have been helpful for you. We apologize for the integration issues you’ve encountered. Ensuring smooth and reliable integrations is our priority; we’re continuously working to improve these areas. Our support team is here to help you resolve any issues quickly, so don’t hesitate to reach out if you encounter any further difficulties. You may also check our https://portal.productboard.com/simplesat/ for updates. ### 32. Great, easy to use platform, **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Head of Customer Success & IT Assets, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Simplesat?** The simplicity of survey building and streamlined UI **What do you dislike about Simplesat?** The fact we have to upgrade our tier for SSO functionality **What problems is Simplesat solving and how is that benefiting you?** To allow us to gauge what our customer fell about us and better understand their journey with our product **Official Response from Meg de Leon:** > Hi, Nick! Thank you for the kind words and it's great that you're satisfied with our service. Should you encounter anything that requires assistance or maybe just wanted to have a quick chat about your account, feel free to reach us anytime and we'd gladly help. 💚 ### 33. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Simplesat?** The ease of use and interactive images, their fun aspect, connectivity with other software, and the responsiveness of their customer service. **What do you dislike about Simplesat?** The tool is very good, I have nothing to reproach them for. **What problems is Simplesat solving and how is that benefiting you?** customer support satisfaction, training satisfaction ### 34. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Director of Client Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Simplesat?** I love the personal help. I can start a chat and they will walk me through the issue, sometimes we have to really dig in, and they will get on a video call, to handle the issue. **What do you dislike about Simplesat?** I can not think of a downside to using Simplesat. **What problems is Simplesat solving and how is that benefiting you?** It allows us to get the temperature of our clients on every ticket. ### 35. Easiest, Most Integrated CSAT Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Simplesat?** SimpleSat is super easy to use, has a great user experience, and the customer service fantastic. We've been able to increase our response rate drastically since adopting. The entire set up process was easy from importing legacy data to creating surveys and setting up our custom domains. **What do you dislike about Simplesat?** The experience when creating larger surveys or those with conditional logic could be improved **What problems is Simplesat solving and how is that benefiting you?** - Multiple ways to collect feedback - Private branding and domain on feedback URL - Integrations with all our other tools **Official Response from Meg de Leon:** > Thank you for your glowing review! We're delighted to hear that Simplesat has been instrumental in enhancing your CSAT experience. Your feedback regarding larger surveys and conditional logic is invaluable, and we'll certainly take it into account for future improvements. We appreciate your support and look forward to continuing to exceed your expectations. You may also share some of your ideas in our product roadmap😉, we're all ears. ### 36. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Simplesat?** I would say the product is a decent product but the customer support is amazing and quick to respond. **What do you dislike about Simplesat?** The product is not as robust as previously CSAT providers I have used. **What problems is Simplesat solving and how is that benefiting you?** Gathering Csutomer Satifaction. It works for what it is but lacks some robust features and AI aspects that some of the competition provides. ### 37. All surveys in one place and easy builds **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Retentions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Simplesat?** I like how simple it is to build a survey with step by step prompts, i also like how easy it is to intregrate with zendesk - the webhooks make it easy to keep all those in the business updated via slack. **What do you dislike about Simplesat?** i dislike that features such as self categorisation for customers aren't ready and i do not like how it doesn't throttle customers from recieving more than one survery in a timeframe. **What problems is Simplesat solving and how is that benefiting you?** it is solving the issue of having multiple surveys in different places so it enables us to report nps easier. It also syncs with zendesk well so allows us to send surveys at the right time. ### 38. A great survey product that covers all of our bases. **Rating:** 4.5/5.0 stars **Reviewed by:** Jared F. | Program Manager - Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Simplesat?** Simplesat has been a pleasure and joy to use. Not only is their product powerful and simple (had to throw that pun in...), but their Support and Product Management teams are always ready and willing to assist and help guide us if we need anything. They've been keen to understand use cases for additional integrations we've asked for and what product advancements would improve the experience. **What do you dislike about Simplesat?** Not a huge concern, but some of the UI and flow could use some tweaking as time goes on. For example, sending an NPS survey via email can be a bit clunky when managing contacts and uploading lists, compared to a traditional email marketing platform. **What problems is Simplesat solving and how is that benefiting you?** We selected Simplesat from an array of competitors because we needed a solution that embedded NPS surveys within an email where users could respond right from their inbox. We wanted to reduce the number of clicks it takes for users to submit their feedback. Simplesat does that, and does it very well. ### 39. Simplesat worked for us **Rating:** 4.0/5.0 stars **Reviewed by:** Francey F. | Manager of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Simplesat?** Their customer support was actually a huge selling point for me. They are very responsive and helpful. The tool itself did what we needed it to, we wanted to increase our CSAT score response rate and it did! **What do you dislike about Simplesat?** A little limited on the design of the survey, but nothing a skilled brand designer can't finesse **Recommendations to others considering Simplesat:** Get it if you want to improve CSAT response rates! **What problems is Simplesat solving and how is that benefiting you?** Our CSAT response rate was quite low (<3%). Simplesat made the survey more visual and user friendly. Our CSAT response rate is now at >10% in the last quarter since getting SS! ### 40. On the hunt for better CSS software **Rating:** 4.0/5.0 stars **Reviewed by:** Tennille B. | Enterprise Account Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Simplesat?** Simplesat makes working with our customers more manageable, and I love that it integrates seamlessly with Salesforce, zendesk and Slack. That's a huge perk! The pricing for what you get is also one of the reasons it's an excellent choice. **What do you dislike about Simplesat?** I haven't been using it for a long time. I'll be sure to come back and update my review once I come across things I dislike or could be improved. **What problems is Simplesat solving and how is that benefiting you?** Feedback from our customers and the ability to communicate it to others in our organization through Salesforce, Zendesk and Slack. ### 41. Great product. Easy to use. Fantastic support and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Simplesat?** Easy to use product. Timely delivery. Great customer service. Value for money. Elliot Fox :) Reliable **What do you dislike about Simplesat?** Nothing really. We have had no complaints since we tied up with them. **What problems is Simplesat solving and how is that benefiting you?** Customer Feedback - B2B & B2C Internal ESAT **Official Response from Meg de Leon:** > Hello there! Thank you so much for your feedback. We highly appreciate it and we're glad that you guys are satisfied with our service. I'll share your shoutout to Elliot 💚. ### 42. Great at what its for, wish team management was better/more survey options **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew L. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Simplesat?** The most helpful part of simplesat is the simplicity of starting. It's incredibly easy to pickup, attach to emails or Zendesk tickets, and be on your merry way. **What do you dislike about Simplesat?** I think simplesat is great for the basic things but falls flatter as we want to build more complex interactions. For example, I would really like a zendesk action that sends a survey link to a user without having to automate that action on our end. This would help with the more scrappy automations we have. The other thing is just that I'd like to see a more comprehensive API payload when adding custom questions. I have a survey with a bunch of additional questions that I want to see the answers for when using zapier, but simplesat can only send the initial question. **What problems is Simplesat solving and how is that benefiting you?** We have a service where we semi-crowdsource individuals and we would like to survey people to rate their assigned worker. This benefits us because we can tell who is not a good worker/who is. ### 43. SimpleSat: Feedback, Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Simplesat?** I use Simplesat mainly to review feedback we have received from closed tickets in our ticketing system. Simplesat supplies me with quick information and statistics for my direct reports. Monthly reports help me bring the data to the team. **What do you dislike about Simplesat?** There is not much to dislike about Simplesat and maybe that's because I don't use it its full potential. I wish I could get more granular with the reporting to get individual stats sent via email weekly. **What problems is Simplesat solving and how is that benefiting you?** Simplesat is solving our client feedback issue. Before, we never heard much from our clients except during a quarterly meeting. Simplesat gives us feedback from our clients in real time. ### 44. Simplesat review after 3 years since implementing **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel E. | implementation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simplesat?** We've adopted Simplesat since many years ago now, and looking back I couldn't be happier with the decision we made at that time. Years later it's been a consistent 5 star experience from the quality of the UI, the configuration possibilities of the surveys, the integration with Zendesk ticketing and Explore reporting and last but not least the excellent customer support and service provided by the Simplesat team. We are now working with other branches of our company to help them adopt Simplesat on their instances of Zendesk as well. Five stars! **What do you dislike about Simplesat?** Initially we were limited by the inability to use multi-brand or mulitple instances of Zendesk with the same instance of Simplesat, but the team helped us overcome the multi-brand early on and we haven't had any issues since. **What problems is Simplesat solving and how is that benefiting you?** Multi-brand, white-labeled surveys embedded in Zendesk auto-replies have increased our survey take rate, and allow us to capture CSAT, NPS accurately. We will be looking to expand with CES as well. **Official Response from Meg de Leon:** > Thank you so much for this feedback, Samuel, and happy 3rd anniversary (and counting) in using Simplesat 🥳. Glad that we deliver the things that your company needs and our team is always here to support you. Once you're all set with your expansion with CES, message us right away and we're always here to help. Stay awesome! ### 45. Simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Simplesat?** I've been using SimpleSat in my previous company (moved away from Nicereply) and have implemented it in my current one (moving away from Wootric). It is extremely easy to setup, their support team is the most helpful team I've ever had to deal with, and our CSAT response rate has drastically increased since we've used it. We use Vitally and the SimpleSat team has kindly agreed to build up the integration for us which was such a pleasant surprise! I love the fact you can see their Roadmap and share what you'd like to see. You'll even get a follow-up email from their CEO asking for more details to make sure they build features according to your needs - that's what I call being product AND customer-centric! **What do you dislike about Simplesat?** Absolutely nothing, they are killing it and I'm really glad we're collaborating with them. If you want to work with a team going above and beyond for their customers building a tool that will improve your NPS, CSAT and CES, then SimpleSat is your tool! **What problems is Simplesat solving and how is that benefiting you?** We are using SimpleSat for our NPS and CSAT. Our CSAT surveys are being sent from Front and our NPS is being sent from Intercom thanks to the integration. This allows us to create patterns according to our customers and ensure we get a higher response rate and score. **Official Response from Meg de Leon:** > Hey, Samantha! We're ecstatic to know that you have been taking us with you on your journey, and we're even more delighted that you have recommended our services to others. Thank you for taking the time to tell us about your experience and we are very grateful for the support! Until then, we’re here if you need anything. 🎉 ### 46. Simple easy software to collect feedback from customers **Rating:** 4.0/5.0 stars **Reviewed by:** tolga d. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Simplesat?** Easy to use, a lot of integration options **What do you dislike about Simplesat?** Reporting options are limited, if you need detailed reports web portal not offer much options **What problems is Simplesat solving and how is that benefiting you?** It helps us to receive feedback easily and accurately from our customers. Also, help us to measure our sales and operation teams KPI's ### 47. Great feedback where others have been unable to capture customer attention **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Simplesat?** Simplesat is a simple plugin that works easily after installation. Doesn't require that you do a whole lot of programming, and it's easy to integrate into ticketing systems. **What do you dislike about Simplesat?** The costs would be the only thing I don't like. It's not terrible, but the thought of paying as much as we have to these days to get the required metrics for tracking customer satisfaction is ridiculous. It should be backed into the platforms we use to run our businesses. **Recommendations to others considering Simplesat:** Compare it to something like CrewHu and you'll find that Simplesat performs most of the same functions at 1/3 of the cost. **What problems is Simplesat solving and how is that benefiting you?** How do you know if your clients are truly happy with your service? Are they happy mid-service, after service? Would they recommend you? ### 48. Great IT Support Company Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse W. | Operational Support and Dispatch Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Simplesat?** Simplesat allows me to manage my support teams customer satisfaction easily. I also like the API functionality to get alerts in MS Teams. **What do you dislike about Simplesat?** I would love to see some sort of target functionality for my staff to reach. **Recommendations to others considering Simplesat:** This will take your team and company to the next level! **What problems is Simplesat solving and how is that benefiting you?** I can identify which of our clients is needing attention quickly. This benefits me by showing our clients their satisfaction comes first. **Official Response from Hannah Logan:** > Thank you so much for this awesome feedback, Jesse! It's been a pleasure to serve you so far! 🥰 The gamification feature is on our product development roadmap. We'll keep you updated with any progress that we have on this. I sent you an email as I'd love to hear more about your ideas/insights on this feature. Thank you again, and looking forward to learning from you. 🙏 ### 49. SimpleSAT is one of the best surveys company I have worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer B. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Simplesat?** Simplicity combined with customizability. Simplesat's friendly interface makes it easy to implement new stuff and if we need help - we get it. We've got Simplesat deeply integrated with Zendesk, and they have added new features we've asked for almost on the fly!!! ( Kudus ) The reporting is invaluable for our team to track customer satisfaction and agent performance. **What do you dislike about Simplesat?** Nothing comes to mind really. A direct integration with Jira would help us offload some of the automation we currently have set up with "Integromat" to overcome it. **Recommendations to others considering Simplesat:** A copy-paste from my email to their support team: "As always!!! I'm pleased to work with you guys!!! much appreciated!" **What problems is Simplesat solving and how is that benefiting you?** We were never happy with Zendesk's native CSAT solution. Simplesat has just what we need! We have much better visibility over our customer satisfaction than we did before. **Official Response from Hannah Logan:** > Hi, Tomer! We highly appreciate your feedback! Glad that you and your team are satisfied with our product and services. 😊 As for the Jira integration, what integration/s are you looking for, specifically? We're interested to know as we're currently working on some custom integrations. You can still add our surveys to Jira. Here's how: https://help.simplesat.io/en/articles/3815931-add-a-simplesat-survey-to-jira-service-desk Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears! 👂🏼 ### 50. Simplesat is great, it's easy to use and insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Aranzazu C. | Head of Product Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Simplesat?** Simplesat has been great, it's easy to set up surveys, I love it that I can customize the icons I want for my survey. I use hubspot with this; it's fairly priced! **What do you dislike about Simplesat?** I don't dislike anything from CSAT, I don't think there's anything missing. Perhaps just being able to group surveys to only see the feedback highlights from the group I want to review. **Recommendations to others considering Simplesat:** I would definitely suggest you use Simplesat, it's easy to set up and quite insightful! Recommended! **What problems is Simplesat solving and how is that benefiting you?** I am able to track the customer service given by my agents. I can see if my agents are being efficient and professional. We can allocate more time for other things as needed. **Official Response from Hannah Logan:** > Thank you for this awesome feedback and recommendation, Aranzazu! 🤩 Great to know that we're able to help you track your customer support performance and collect insightful customer feedback. About your feature request to group the surveys, we have this added to our product development roadmap. We'll keep you updated with any progress. 😉 Thanks again for sharing your experience and for the support so far! We’re here if you need anything or have any feature ideas. 🎉 ## Simplesat Discussions - [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) - 1 comment, 1 upvote - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment - [View Simplesat pricing details and edition comparison](https://www.g2.com/products/simplesat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A11%3A11+-0500&secure%5Bsession_id%5D=9a504d79-6bf6-41a5-89d2-bb2b7e2feb81&secure%5Btoken%5D=d09e669e3b814f6af9b6bf75a6929f14cd227785191db913082f8476720637d0&format=llm_user) ## Simplesat Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Simplesat Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Simplesat Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [SmileBack](https://www.g2.com/products/smileback/reviews) - 4.8/5.0 (33 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)