G2

Gabriel e.

Customer Success Manager | E-commerce Operations Specialist

Small-Business (50 or fewer emp.)

9/25/2026

"Simla centralized our sales channels and automated commercial tracking"

5/5

What do you like best about Simla.com?

Before using Simla, we didn't have an organized customer base and part of the tracking was done manually. With the platform, we were able to automate tasks, better organize customer information, and manage WhatsApp, Facebook, and Instagram as sales channels. In the first month of the case, 50% of the conversations ended in sales. The support team's assistance was also crucial, helping us resolve doubts during implementation. For us, the most useful aspect was having all the information and commercial tracking in one place, more clearly and centrally. Review collected by and hosted on G2.com.

What do you dislike about Simla.com?

I don't have major complaints. I would just say that, at first, it takes a little time to get familiar and master all the tools. Review collected by and hosted on G2.com.

What problems is Simla.com solving and how is that benefiting you?

Simla helped us resolve the disarray in communication with customers. Previously, WhatsApp, Facebook, and Instagram messages were scattered, and tracking was done manually. Now everything is centralized, we can automate tasks and convert conversations into sales more efficiently. In the first month, we achieved that 50% of conversations ended in sales. This saved us time and significantly improved our commercial results. Review collected by and hosted on G2.com.