I like that the platform is online so it can be accessed from anywhere. I like the opportunity to work directly with the developers in enhancing the system for our needs. I like that it has built-in lean processes for order fulfillment and racking, and I like that they are improving the product to more fully align with the challenges of horticulture. We were able to work directly with our implementation consultants and the developers at SilverLeaf Horticulture to adapt the system to the nuances of our multi-nursery operation. They worked with us on making several enhancements, both to the order fulfillment process and tweaking the way the underlying production planning and routing modules are built. Review collected by and hosted on G2.com.
I found transitioning from the high level of connection and service during the implementation process to the traditional support challenging. The support team doesn't necessarily know my business inside and out, which has been difficult for us. Another issue was not having reports built out for us in advance, as this has also been a difficulty. Review collected by and hosted on G2.com.