G2

Bruce S.

Information Technology and Services

Small-Business (50 or fewer emp.)

4/28/2022

"Has Potential but feel other products are easier to use."

1.5/5

What do you like best about SIGNL4?

The USA Support team has been great to work with. They respond fast and you can tell they care about a client. They are the main reason I Have stuck around and tried to give suggestions to make the product better. Review collected by and hosted on G2.com.

What do you dislike about SIGNL4?

The product is not end user friendly. There are many sections that are overly complicated to setup or maintain. Seems that it was built by engineers without feedback. It comes off that engineers are out of touch with the end user. Review collected by and hosted on G2.com.

Recommendations to others considering SIGNL4:

If you are an MSP I would look at other products. I have used other products with my past organization and they were easier to administrate and have more of the end-user in mind with the design. The easier it is the more people will like it and use it. When we are talking about after-hours and it impacting the engineer on call, it needs to be better or they will hate the tool and in turn not use it. Review collected by and hosted on G2.com.

What problems is SIGNL4 solving and how is that benefiting you?

We are a MSP IT Provider in USA. We provide IT support for over 500 clients. When they call or submit Service Requests outside of our normal business hours we use Signl4 to route the issues to our On Call Engineers. Review collected by and hosted on G2.com.