G2

Verified User in Government Administration

Enterprise (> 1000 emp.)

2/24/2025

"Real added value for reliable IT monitoring"

5/5

What do you like best about SIGNL4?

Flexibility and possibilities offered by SIGNL4. Simple shift planning and escalation management complete the overall package. The support responds to inquiries promptly and absolutely reliably. The AI summaries are generally very helpful. Review collected by and hosted on G2.com.

What do you dislike about SIGNL4?

Unfortunately, there is still no incoming SMS interface. In the event that our data center is disconnected from the internet and SIGNL4 is therefore not reachable, we have fallback SMS gateways. It would be nice if we could direct these SMS directly to SIGNL4 for unified alarm management. Unfortunately, this is currently not possible. Unfortunately, the service is not exactly cheap, which is why you have to think very carefully in advance about whom to include as a user. Review collected by and hosted on G2.com.

What problems is SIGNL4 solving and how is that benefiting you?

Our problem is reliably alerting our IT infrastructure to the on-call duty without having to constantly pass on a specific on-call phone (as we did in the past). Due to increased home office regulations during Corona, this was no longer feasible. SIGNL4 now helps to deliver the alerts to the BYOD devices of the on-duty staff, and that on all channels (push, SMS, call). Review collected by and hosted on G2.com.