G2

Jordan D.

Website Manager

Retail

Small-Business (50 or fewer emp.)

4/30/2026

"Simple, Scalable, and Always Innovating—with Lightning-Fast Shopify Plus Support"

5/5

What do you like best about Shopify Plus?

I have been using Shopify Plus for 8+ years. I love the simplicity of the platform and how it enables us to scale our business. Shopify Plus is constantly innovating to bring new features to the platform as well. The most beneficial thing is the fast support. I am able to talk to a real person on the Shopify Plus support team in less than a minute. Review collected by and hosted on G2.com.

What do you dislike about Shopify Plus?

There are few limitations to Shopify Plus. If I had to pinpoint one it would be the reporting side. I use a third party app to run analytics and reports to understand how my business is doing and where we can improve. It seems the third party app is slightly ahead of Shopify when it comes to fields they can report on. Review collected by and hosted on G2.com.

What problems is Shopify Plus solving and how is that benefiting you?

Not only does Shopify Plus provide our company with the ability to scale and have multiple storefronts for different use cases, we also manage the majority of our finances through the platform. The new AI features really help my team find answers to their questions and learn how to do things on Shopify Plus without the need for opening a support ticket or doing tons of research. We can integrate Shopify with all of our marketing platforms such as Google, META, and email/SMS marketing seamlessly. And the UI is easy to understand and navigate. Review collected by and hosted on G2.com.