G2

RV

Ryan v.

Chief Operating office

Small-Business (50 or fewer emp.)

8/31/2021

"Get Digital, make more $$"

5/5

What do you like best about Shop-Ware?

#1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback. Review collected by and hosted on G2.com.

What do you dislike about Shop-Ware?

The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use. Review collected by and hosted on G2.com.

Recommendations to others considering Shop-Ware:

When looking for a repair order/pos system I was considering two parts - 1. The system to invoice customers through and 2. A digital inspection piece of software. Combining these two can be tricky and is ultimately the reason we chose Shop-ware, as these two products are in 1. Much easier to manage in my opinion! Review collected by and hosted on G2.com.

What problems is Shop-Ware solving and how is that benefiting you?

Documentation is huge, and is MUCH easier when everything is saved digitally in a cloud-based system. We have increased our recommendations sell % by nearly 20%. We have been to more easily track technician productivity, which also helps with critical planning. This influences shop revenue flow, and customers having a timely repair. Review collected by and hosted on G2.com.