G2

Maeve M.

Media & Marketing Manager

Small-Business (50 or fewer emp.)

3/11/2025

"Always quick to help and get the problem solved"

5/5

What do you like best about Shiptheory?

Their service makes our daily warehouse operations run so much more smoothly as our staff don't have to manually type out every address when booking on shipments with DHL and DX. UI is all intuitive and modern. Staff are always eager to help, quick to answer, and always resolve the issues efficiently. For example, today I contacted support due to an issue with our API on our ecommerce platform's side and yet Henry Forber took up the case quickly and looked into the issue straight away. Within a few hours, Henry had completely resolved the issue and we are now back up and running again! Review collected by and hosted on G2.com.

What do you dislike about Shiptheory?

I can't think of any negatives! Issues on Shiptheory's side happen very rarely and are always kept on top of and resolved quickly. Review collected by and hosted on G2.com.

What problems is Shiptheory solving and how is that benefiting you?

Shiptheory eliminates the risk of human error when our warehouse staff input addresses to book shipments with our carriers, and it significantly reduces time spent on each shipment. With so much time saved in both these areas, our warehouse staff are under less time pressure than before and are able to see to other tasks. Review collected by and hosted on G2.com.