G2

Catherine C.

Small-Business (50 or fewer emp.)

2/9/2023

"User Friendly with High Function"

4.5/5

What do you like best about ShipStation?

The customer onboarding experience was top notch, but I found I didn't really need their assistance. The user interface was very intuitive and easy to navigate. When I had questions, I was able to use the knowledge base to easily find my answers. When I wasn't completely satisfied with the answer, or had a more in-depth answer, I was able to easily reach Support to speak with someone. The chat feature is probably my favorite Support option because it allows me to continue with my work while being assisted. Review collected by and hosted on G2.com.

What do you dislike about ShipStation?

I wish some of the analytics and reporting features were better developed. I'm often able to find general information for what I need, and then have to export it and drill down to find the details I actually need. Review collected by and hosted on G2.com.

What problems is ShipStation solving and how is that benefiting you?

ShipStation helps us organize and track the different types of customers we have. We do a lot of large, bulk orders that are shipped out to individual addresses (corporate gifts, etc). The import option allows us to give those orders unique order numbers so we can immediately identify, batch print, and track these orders. ShipStation allows us a lot of functionality in managing and organizing orders that previous platforms (ShipWorks and Shopify) did not offer. Review collected by and hosted on G2.com.