![Chelsea .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea .")
C

Chelsea .

Small-Business (50 or fewer emp.)

4/16/2024

"Happiness Engineer - is KEY"

4.5/5

What do you like best about ShipMonk?

I want to take a moment to express my gratitude for the exceptional service provided by Ronald T. at Shipmonk's Fulfillment warehouse. Every time I ship my products, Ronald goes above and beyond to ensure a smooth and efficient process.

His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service.

What truly sets Ronald apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner.

I am grateful to have Ronald as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. Review collected by and hosted on G2.com.

What do you dislike about ShipMonk?

Adding a sample or insert to each shipment is a challenging if you are using 2 or more warehouses. (if you only have the insert at 1 of the 2 locations, it cannot work) if 1 were to sell out, you cannot have the insert ADDED TO EVERY ORDER unless uniform to other warehouse.... Review collected by and hosted on G2.com.

What problems is ShipMonk solving and how is that benefiting you?

They ship our products from thier MULTI-VENDOR warehouses. Review collected by and hosted on G2.com.

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Response from Geanna Culbertson of ShipMonk

[Editedit](https://www.g2.com/survey_responses/shipmonk-review-9544264/official_response/edit)

Dear Chelsea,

Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need.

Current UserValidated ReviewerSource: Organic

See what 42 reviewers think of ShipMonk

3.8 out of 5 · Verified reviews from real users

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