G2

Earvin A.

Founder & President

Small-Business (50 or fewer emp.)

10/27/2026

"ShiftCare Streamlines Care Administration with Strong Support, Integrations, and ROI"

5/5

What do you like best about ShiftCare?

What I like most about ShiftCare is that it makes running our care services feel much more manageable. It takes a lot of the complexity out of everyday administration and gives our team a central place to stay organised. I also appreciate that the platform feels built around the realities of care providers, rather than being just another generic business system.

ShiftCare stands out because it delivers value across so many areas. The integrations make it easier to connect our workflows, the performance is strong for day-to-day operations, and the pricing represents good ROI when we consider the efficiencies the platform brings to our organisation.

We’ve also been very impressed with the support and onboarding. Good software is important, but having a team behind it that helps customers get value from the platform makes the overall experience much better.

I’m particularly interested in the continued development of AI and intelligent features within ShiftCare. As a provider, anything that can responsibly reduce repetitive administration, help identify useful information and give our team more time to focus on participants and service delivery has enormous potential.

ShiftCare feels like a platform that is not just supporting where providers are today, but is continuing to evolve towards where the sector is going. That combination of integration, performance, value, support and innovation is why ShiftCare gets a 10/10 from us. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Nothing to state so far. Every experience was so easy and absolutely increases our productivity. Each time I have an issue, the support is very prompt and provides resolution within or even exceeding our expectations. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Before using ShiftCare, managing the different operational aspects of disability support services involved multiple administrative processes, systems and manual touchpoints. This created additional work for our team and made it more difficult to maintain a clear, centralised view of our operations.

ShiftCare helps solve this by bringing key parts of our service delivery and administration into one platform. We can manage rostering, client information, staff activity, documentation and other operational requirements in a much more connected way. Its integrations also help reduce duplication between systems and create a more streamlined workflow.

The biggest benefit for us is efficiency. Instead of spending as much time coordinating information and completing repetitive administrative tasks, our team can work from a more organised and consistent system. This helps reduce unnecessary administration, improves visibility across the organisation and allows more of our time and resources to be directed towards service delivery.

We also see strong value and ROI in having a platform that can support multiple operational functions rather than relying on disconnected solutions. As our organisation grows, that scalability becomes increasingly important.

Another major benefit is the continuing development of automation, AI and intelligent features. We see significant potential in using these capabilities to further reduce repetitive work, improve access to useful information and help our team make better-informed decisions.

Ultimately, ShiftCare is helping us move from administration-heavy processes towards a more connected, efficient and scalable way of operating, allowing our team to spend less time managing systems and more time focused on delivering quality support. Review collected by and hosted on G2.com.