G2

Nicolas V.

Ecommerce Manager

Small-Business (50 or fewer emp.)

9/16/2020

"Solid ERP which can be tailored to your company with great people behind it"

4.5/5

Describe the project or task Sherpa helped with:

Sherpa is the centipede in our e-commerce biotope. It's Guardian of all our data and one source of truth. It manages all of our warehouses and logistics and makes sure we get same day shipping done for the whole of Europe. Review collected by and hosted on G2.com.

What do you like best about Sherpa?

It is dependable and extremely customisable (by Sherpaan). To-the-point, no-nonsense and it does what it is expected to do. It's integrated with the right software and the people make ALL the difference. They are competent, available and helpful. Review collected by and hosted on G2.com.

What do you dislike about Sherpa?

The user interface and customer experience of the software is old-school. It serves its purpose but doesn't meet the current standards. Now, for the core of an e-commerce automated environment, you need something that works and keeps working rather than something that looks fancy. Nevertheless, it would be a nice addition to have a user-friendly modern interface. Though a lot of configuration can be done with the settings, a lot remains in the hands of Sherpaan. This might be for the better, but self-service could be a little more. Review collected by and hosted on G2.com.

Recommendations to others considering Sherpa:

I have no reservations regarding Sherpa and I fully recommend them. However, it is a smaller organisation with no global support. I guess customers outside of Europe will be able to use them efficiently. Review collected by and hosted on G2.com.

What problems is Sherpa solving and how is that benefiting you?

Our reporting for sales and finance is centralised and makes sure we have the right numbers. Customised reports help us with VAT calculation, weekly reporting sales numbers and getting us the insights we need. Our logistics are fully automated and customisable. We have different warehouses and everything is done automatically. Review collected by and hosted on G2.com.