G2

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

10/20/2019

"Strong custom service provider for text analytics needs"

4.5/5

Describe the project or task SetuServ helped with:

Several projects ranging from text analytics of consumer review submissions, employee feedback, and app reviews. Review collected by and hosted on G2.com.

What do you like best about SetuServ?

Strong customer service, extremely capable analysts, and reasonable cost. Review collected by and hosted on G2.com.

What do you dislike about SetuServ?

Nothing major for our situation but currently at limited scale. Company has grown since our last engagement with them. Review collected by and hosted on G2.com.

Recommendations to others considering SetuServ:

Develop clarity and alignment internally on the goals from Text Analytics if you are approaching such a project for the first time. Review collected by and hosted on G2.com.

What problems is SetuServ solving and how is that benefiting you?

Converting unstructured data to structured thematic summaries for internal employee feedback. Insights used for management decisions. Similar approach for analyzing consumer feedback about website and apps to keep improving the solutions. Review collected by and hosted on G2.com.