Services now is highly resourceful to my team. Service now is also highly customisable and due to that we have put up a lot of automation to enable end users as well as our internal team to submit a self enablement ticket Review collected by and hosted on G2.com.

There have been instances where the service now support team was not up to the mark i.e not able to resolve the issues submitted from our end in the given SLA. Review collected by and hosted on G2.com.