snow or service now is a very diverse ticketing tool and highly customisable. It serves the purpose of change management, incident management nicely as well as the API helps to automate it so that we can create some self enable forums as well Review collected by and hosted on G2.com.

Sometimes the UI freezes and it takes a while to get it back. Also if the number of raised incident shoots up, the UI becomes glitchy. I this this really needs improvement Review collected by and hosted on G2.com.