2026 is the year we went all in on letting ServiceTitan do what it does best so our people can focus on the work that actually needs hands on it. Smarter Routing has been the most valuable addition for us this year. Building routes used to eat up real time every morning, and now we're cutting drive time and fitting more jobs into the day without anyone burning an hour playing Tetris with the dispatch board. That's the theme for us across the board: automate the repeatable stuff, protect our humans for the judgment calls. It's also why we're working to get on the Max program now, because we want to take that automation as far as it can go. On top of that, I built our Lion's Share Challenge, a technician contest scored entirely on options-per-opportunity data pulled from ServiceTitan, and rebuilt our commission and spiff tracking on ServiceTitan reporting. Coaching runs on real numbers now, payroll runs off one source of truth, and the platform is genuinely running the business with us instead of just under us. Review collected by and hosted on G2.com.

I wish we could be on the Max Program to fully automate our business to really see how much it can grow. i also wish i could bring more team members to Pantheon to get motivated and see the value it brings Review collected by and hosted on G2.com.