G2

Verified User in Government Administration

Mid-Market (51-1000 emp.)

10/1/2026

"Easy-to-Understand Lessons in Multiple Formats That Keep Staff Engaged"

5/5

What do you like best about ServiceSkills?

What I have enjoyed the most about ServiceSkills is the fact that it provides the "lessons" in a format that can be easily understood by many. If you prefer reading, watching, listening - ServiceSkills has you covered! I can also appreciate that staff can get a certificate to keep which keeps them engaged and proud of their accomplishments. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I'm not crazy about the way the programmed emails come through. I wish you could program the time the emails go out as well. Right now, the ServiceSkills emails go out at midnight (ServiceSkills timezone). Staff are getting emails at 1am our time which can be a painful pill to swallow for staff if they are under the assumption that the ServiceSkills Coordinator is sending emails at 1am. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

ServiceSkills have been beneficial to our teams. I am finding that the responses that I'm getting back are that some of the "lessons" are either giving them a new perspective OR they are providing refreshed information which enables them to employ it. The other thing that I have gotten some positive feedback on are the guides that Management can use to refresh their teams and perpetuate the information taught. Review collected by and hosted on G2.com.