KP
Kimberly P.
IT Service Delivery Manager
Enterprise (> 1000 emp.)
"Detailed, Easy-to-Digest Training Modules with a Helpful Account Team"
What do you like best about ServiceSkills?
I really like the level of detail in the customer service training modules, and the fact that they’re easy for agents to digest. Our account team has also been very helpful with setting up scheduled training and keeping us informed whenever updated or new training is added. Review collected by and hosted on G2.com.
What do you dislike about ServiceSkills?
The admin interface can feel a bit clunky if you’re not using it all the time. It often seems like we need a refresher or retraining whenever we go in to set up new training requirements. Review collected by and hosted on G2.com.
Response from David Friedman of ServiceSkills
Hi Kimberly, thank you so much for your review. Wishing you continued success with your employee development.