![Kimberly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly P.")
KP

Kimberly P.

IT Service Delivery Manager

Enterprise (\> 1000 emp.)

8/14/2026

"Detailed, Easy-to-Digest Training Modules with a Helpful Account Team"

5/5

What do you like best about ServiceSkills?

I really like the level of detail in the customer service training modules, and the fact that they’re easy for agents to digest. Our account team has also been very helpful with setting up scheduled training and keeping us informed whenever updated or new training is added. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

The admin interface can feel a bit clunky if you’re not using it all the time. It often seems like we need a refresher or retraining whenever we go in to set up new training requirements. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

We provide new-hire training for every team member, whether they’re on the Service Desk or part of our Field Service team. This training helps set clear standards and expectations for customer service as we onboard each new team member. Review collected by and hosted on G2.com.

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Response from David Friedman of ServiceSkills

[Editedit](https://www.g2.com/survey_responses/serviceskills-review-13273205/official_response/edit)

Hi Kimberly, thank you so much for your review. Wishing you continued success with your employee development.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

See what 151 reviewers think of ServiceSkills

4.8 out of 5 · Verified reviews from real users

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