I like how ServiceNow Strategic Portfolio Management connects project work with bigger business goals and gives me a broader view of priorities, progress, and resource use in one place. Project tracking, resource management, demand management, and the portfolio dashboards help me spot delays, workload conflicts, risks, and priorities, and evaluate incoming requests by business value. The centralized information makes it easier for teams to stay on the same page, have more productive discussions, and make informed decisions without spending as much time chasing updates. Once everything is configured, I find it easier to use for regular project tracking and planning. Review collected by and hosted on G2.com.

I find the overall user experience could be improved. Some features take time to understand, especially for new users unfamiliar with portfolio management workflows. Setting up reports and dashboards to show exactly what I need takes extra effort, and I’d like more flexibility in customizing views, simpler navigation, and better ready-to-use reporting options. Integrating project data from other tools could be more straightforward, since sometimes I have to update information in multiple places. The initial setup was moderately easy, but configuring dashboards, workflows, and resource planning took more effort. Simpler onboarding and practical templates would help. Review collected by and hosted on G2.com.