I like how the ServiceNow Store acts as a single umbrella where I can access plugins, applications, and new functionalities. It's easy to download update sets and install them on instances, and the applications can be modified as needed. This is especially helpful for multiple developers using pre-built applications, as it reduces development time. I found the setup with ServiceNow Store easier compared to Jira. Review collected by and hosted on G2.com.

I don't like the read-only applications because we cannot modify them if there's a business need to do so. Also, the price for applications could be lower. Review collected by and hosted on G2.com.