G2

PS

Peter S.

IT Manager

Enterprise (> 1000 emp.)

11/17/2020

"Amazing solution but very demanding"

3.5/5

What do you like best about ServiceNow Security Operations?

The native abilities of ServiceNow Security Operations are very impressive: wide and deep application. Unfortunately it requires a lot of configuration as well as tons of continuous maintenance. Users are also required to enter lots of data. As we are so short on security staff we had to abandon the modules. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

The significant investment required to meet prerequisites, to configure, to integrate as well as significant amount of data required to feed the processes. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Security Operations:

Do not believe ServiceNow’s promise that Security Operations is for everyone. A lot of maturity in your processing and systems is required. A lot of bench strength is needed after go-live to make it work. Review collected by and hosted on G2.com.

What problems is ServiceNow Security Operations solving and how is that benefiting you?

We attempted to centralize SOC operations but failed. Instead we are using custom built Smartsheet forms instead. Review collected by and hosted on G2.com.