G2

Vahid S.

Capital Works Delivery Manager

Mid-Market (51-1000 emp.)

10/27/2026

"Easy Task Tracking, but Email Updates Need More Detail"

4/5

What do you like best about ServiceNow Security Operations?

I find ServiceNow Security Operations quite easy and seamless to use. I can easily log a service desk call and add attachments, like screenshots, to explain the problem. I can see the task status, who it’s sitting with, and whether it needs more information, and I can follow up or add details through the chat option. I also find the status updates helpful, and the setup was pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

I think the notifications could be improved. It would be valuable to include the update in the email, rather than just saying I’ve gotten an update and making me click a link to see what it is. Review collected by and hosted on G2.com.

What problems is ServiceNow Security Operations solving and how is that benefiting you?

I use ServiceNow Security Operations to log service desk issues, attach screenshots, and track each task’s status, owner, and approval progress. I can see when something is stuck or needs more information, follow up, and add details through chat; that overview is helpful and easy to use. Review collected by and hosted on G2.com.