G2

vignesh m.

admin

Enterprise (> 1000 emp.)

7/24/2026

"Centralized Incident Management with Intuitive Dashboard"

4/5

What do you like best about ServiceNow Security Operations?

I use ServiceNow Security Operations because it provides a single place to manage and track incidents, making it easy to assign tasks, monitor progress, and keep everything updated throughout the process. The dashboard offers a clear view of open incidents and their statuses, which helps my team stay organized and ensures nothing gets missed during investigations. We can quickly see all open incidents without having to ask for updates, allowing us to focus on high-priority issues first. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

I find the user interface could be improved since some tasks require multiple clicks to complete. It would be helpful if commonly used actions were easier to access and required fewer clicks. A cleaner layout and simpler navigation would make it easier for new users. Review collected by and hosted on G2.com.

What problems is ServiceNow Security Operations solving and how is that benefiting you?

We use ServiceNow Security Operations to centralize our incident management, improve visibility into our investigations, and ensure a consistent workflow. It helps us stay organized, prioritize high-priority issues, and keeps us updated with a clear dashboard view of all incidents. Review collected by and hosted on G2.com.