ServiceNow manages most of the ongoing issues and incidents centralized. ServiceNow UI is very user friendly. This is a centralized portal where all employees raise their requests and concerns which also avoid taking multiple follow-up on mail and chance of missing the info in mail. Here everything is documented at once place in single ticket. It's very easy to track the timelines of the users. Escalation is also very easy to handle and manage to the respective team. It also increased the performance as everything is structured. Review collected by and hosted on G2.com.

ServiceNow licenses are very expensive. It's good for big team size but expensive for small team. Its integration is also a little bit complex compared to other similar products. Review collected by and hosted on G2.com.